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Norfolk GM Auto Center

(188 reviews)

Reviews

(188 reviews)

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2018 Equinox LT

We were so tickled with our new car buying experience again at Norfolk Auto Center! Everyone is so friendly and professional, they know how to treat their customers! Jamie was the tops, this is the 3rd vehicle we bought from him since 2014 and loved them all! We were completely satisfied and will tell our family and friends to stop in and visit Norfolk Auto Center if they need a new vehicle, it will be time well spent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Joe we are pleased that you have had multiple wonderful experiences with Jamie we are luck to have him on our team.

Very satisfied

Worked with Blake, he worked hard to get me the deal I wanted. I would recommend norfolk gm to others for sure. look forward to doing business with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Aaron! Thank you for your recommendations and your positive feedback, we are fortunate to have Blake on our team.

Always a pleasure to deal with Jesse at Norfolk GM

When dealing on a vehicle we enjoy going to Norfolk GM. Jesse knows exactly what we are looking for and pricing is hard to beat!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Cami thank you for your positive feedback we are fortunate to have Jesse on our team!

New car purchase

Dennis was very respectful and did a wonderful job with are new purchase. We would recommend him and Norfolk Gm to all our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Rusty! Thank you for your recommendations and your positive feedback, we are fortunate to have Dennis on our team.

customer

We got a very nice vehicle for a great price. We are very happy with the way we were treated and will definitely shop here again. Our salesman was very pleasant and really worked hard for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Steve. Here at Norfolk GM Auto Center we are pleased that you had a wonderful shopping experience with us and our door is always open.

Bait and switch

I was coming from North Platte which was about 4 hours away. We had already got the financing out of the way because they knew I lived a distance. I told them as long as the car ran and looked decent, I would sign the papers. The first thing they show me when I get there is the tailgate latch doesn't work, the windshield was cracked way worse than what I was told, and the tires were almost bald. I took it for a test drive and the automatic sunroof, once opened, didn't close and the avalanche shook when I hit 70 mph. None of this was mentioned over the 2 weeks I was in contact with them. I didn't think it would even get me back home. I cant believe they even showed me the avalanche in that condition!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We would like to sincerely apologize that your shopping experience did not meet the standards we strive to achieve. Especially when a customer travels to our dealership we make every attempt to properly disclose as many flaws as we possibly can. It appears in this case we failed at that attempt. If there is anything that we can do to rectify the situation please contact us at your earliest convenience. Sincerely Norfolk GM Auto Center.

11-5-18

This was the 2nd vehicle I bought from Norfolk GM It was a great experience. Guys were easy to work with. I highly recommend these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Kent and thank you for your continued support. Here at Norfolk GM Auto Center we pride ourselves on our relaxed shopping experience.

owner

Our dealer associate was thorough in getting the vehicle to meet our needs & making the numbers to trade within our limits. In the process he introduced the dealership advantages & personal that will make our GMC a pleasure to own & operate. Jamie Tiedtke will have future benefits from the efforts he put forward to satisfy us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tim Norfolk

I went in looking for a used pick up and Chris was the salesman that I was fortunate enough to get. He did a great job finding the truck I was looking for. I would highly recommend Chris if anyone is in search of a vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Tim and thank you for your kind words we are fortunate to have Chris here at Norfolk GM Auto Center. Enjoy your new truck!

Excellent purchase experience.

We've purchased 3 vehicles from Norfolk GM and have always been pleased not only with the vehicles, but the whole buying process. We've never felt rushed or given the typical "We've got someone else looking at this vehicle" type of line from them. We've always felt like we've been treated fairly and any concerns we had about a vehicle were taken care of. We'll be going back to Norfolk GM in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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