Pat McGrath Chrysler Jeep Dodge RAM

Very polite and helpful. Showed interest in what in what my goals were in acquiring a new vehicle.

As soon as we pulled in the lot Donnie was out to help. He was patient and not pushy which is a huge deal for us.

I made an appointment two weeks ago for Check Engine Light service. I received three emails from McGrath confirming my appointment. When I arrived, they didn't have my appointment on the books. I left my car there anyway because today was the only day I could go without my car. McGrath proceeded to let my car sit there all day without getting looked at. What a waste. Absolutely unacceptable. I will never return.

Came in for an oil change, was told it would take about an hour and 15 minutes. Decided to wait, ended up taking 2 and a half hours. Was never talked to once about the delay or given an apology for waiting so long. If you’re going to go there plan on leaving and getting your car later that day. Their time estimates are never right.

Our sales person was very helpful and not over bearing. He was quick to help with anything.

Justin and Gary were great to work with. They helped us narrow down the vehicles that would work for our lifestyle and budget. Gary listened to what features were pros and cons without being pushy at all throughout the entire purchase. Over the years we have worked with Justin on multiple vehicle purchases. Justin is the reason we continue to shop at the Dodge Jeep Mcgrath location. Both Justin and Gary are knowledgeable and great to work with.

I am delighted to express my heartfelt gratitude for the exceptional service provided by Gary Suby and the entire team at McGrath Chrysler Jeep Dodge Ram in facilitating our recent car purchase. Gary demonstrated extraordinary dedication in identifying the perfect solution to meet our requirements, and his efforts in preparing highly personalized videos about the car were truly remarkable. His unwavering support throughout the entire process was nothing short of outstanding. This marks the second time we have had the pleasure of working with Gary Suby, and once again, he, along with the entire team, has delivered an invaluable and unparalleled experience. We are immensely grateful for their professionalism, meticulous attention to detail, and unwavering commitment to customer satisfaction. Thank you, Gary Suby, and the esteemed McGrath Chrysler Jeep Dodge Ram team, for ensuring our car-buying journey was seamless and thoroughly enjoyable.

I've never had such a bad experience at a car dealership. The service departments in particular are not only sub-par but are also concerning. I bought a 2016 Subaru Outback last August 2023. I understand that it's been nearly a year, but I discovered a mistake done by one of their service shops before I bought the vehicle and now they are refusing to fix it. They put new tires on the vehicle incorrectly. They put on asymmetrical tires, meaning they need to go on a certain way. It says on the side wall of each tire which way needs to be facing outwards. Well, ALL four tires were put on the wrong way. ALL FOUR of the tires say 'this side facing inwards' on the outer facing side wall. I did not discover this until running into an issue with a tire. I've done my research and have found that there are indeed issues that arise from making this error including traction control, especially in the rain which can lead to hydroplaning. This is a safety concern and I've been driving like this, with my two children, for some time now. Tires put on incorrectly in this way wear more quickly and uneven. The salesman and GM's deferred to the service department to deal with this. One told me the tires can be put on any way, which is not correct. I have no trust that these individuals know what they're doing. Before I purchased the vehicle, I was told upon inspection, it was also stated the brakes were in good shape, but I immediately noticed squealing. Low and behold, the brakes were shot. Again, it's hard to believe this dealership is being honest. Back to the tires.. This could've been caught when they replaced the brakes and later on when replacing a caliper. It's also interesting to me that all four were put on wrong. If they weren't paying attention, you'd think that at least one would've been put on the rim correctly if you think about the law of probability. I don't think it's too wild to think that whoever did it, realized they did it wrong, but didn't want to take the time to fix their mistake. I also spoke to two former service employees of McGrath and they both stated that in they think McGrath absolutely needs to rectify this error. In addition, everyone I've spoken to regarding my issues has a story to tell about McGrath and they have not been good stories. Never again will I purchase a vehicle, used or new, from a McGrath dealership. And I highly advise others to go elsewhere. I traded in a very nice, fully loaded 2018 Jeep Grand Cherokee. My jeep was worth more than the Subaru but I still did a "straight" trade. They saw a little scratch on a rim and had me pay $250 I believe. After all this, that $250 shouldn't have been required. My jeep had brand new tires put on CORRECTLY. And I was given a vehicle with tires installed incorrectly. I have called multiple times, emailed, and came into the Coralville location and spoke with a GM in person. I was told I'd get a call back today but I had to call and it still hadn’t been addressed . I gave them ample opportunity to make this right. Come on McGrath, up your standards, this should be embarrassing!!

Jared Rogers provided a perfect experience. He respected my time and made sure my wife wasn’t an afterthought in the buying decision.

Nikki went above and beyond to make our Jeep purchase smooth and actually a total pleasure. Buying or trading vehicles has always been on our “oh, no, not again” list but everyone at McGrath in Cedar Rapids treated us with such kindness and respect. We will be telling everyone this is the way all car buying experiences should be and we will be lifetime customers!! CHEERS to you, Nikki and all your coworkers! THANKS!!