Reviews
I brought my vehicle into McGrath Chevyland [which had
I brought my vehicle into McGrath Chevyland [which had less than 12k miles on it] for a routine 6,000 mile oil and filter change and a tire rotation. During the course of my wait, I was approached by a service rep who informed me that 'my front and rear wipers were streaking' and 'did I want to take care of that today'. First of all: wipers that haven't even been through an enitre single winter season do not need to be replaced in eight months; and secondly, I do not like the dealership's incessant McDonald's approach of 'asking for the fries' when I did not specifically bring my vehicle into their service department to have my wipers replaced.
I brought my vehicle into McGrath Chevyland [which had
I brought my vehicle into McGrath Chevyland [which had less than 12k miles on it] for a routine 6,000 mile oil and filter change and a tire rotation. During the course of my wait, I was approached by a service rep who informed me that 'my front and rear wipers were streaking' and 'did I want to take care of that today'. First of all: wipers that haven't even been through an enitre single winter season do not need to be replaced in eight months; and secondly, I do not like the dealership's incessant McDonald's approach of 'asking for the fries' when I did not specifically bring my vehicle into their service department to have my wipers replaced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Fast, friendly, thorough and accurate.
Fast, friendly, thorough and accurate. Great experience and great dealership. I will definitely be returning for all of my service needs.
Fast, friendly, thorough and accurate.
Fast, friendly, thorough and accurate. Great experience and great dealership. I will definitely be returning for all of my service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great place to buy a vehicle!
Great place to buy a vehicle! Rick and his associates were knowledgeable, friendly and helpful from beginning to end!
Great place to buy a vehicle!
Great place to buy a vehicle! Rick and his associates were knowledgeable, friendly and helpful from beginning to end!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Nikki, it was so nice to work with you.
Thank you, Nikki, it was so nice to work with you. I love my beautiful new Trailblazer. I appreciate you driving me to the different locations so I could view all of the SUVs that I was interested in so that I could compare and chose the best option. It was a great experience. Thank you, Deepak, for showing me all of the fantastic features of my "white" SUV.
Thank you, Nikki, it was so nice to work with you.
Thank you, Nikki, it was so nice to work with you. I love my beautiful new Trailblazer. I appreciate you driving me to the different locations so I could view all of the SUVs that I was interested in so that I could compare and chose the best option. It was a great experience. Thank you, Deepak, for showing me all of the fantastic features of my "white" SUV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesman was Tyler, and I worked with Landon on the
My salesman was Tyler, and I worked with Landon on the finance side. From the moment we walked in, I was struck with how friendly and in the moment both guys were. A lot of times in a dealership, the people you deal with are juggling many different clients, but even if they were, we were made to feel like WE were their priority. I drove almost 2 hours to this dealership to buy a car that I've wanted since I was 12 years old. I realized a 48 year old dream when I left there with a 2017 C7 Corvette. Now, this was a pretty big day to me, and I had very high expectations of both the car, and the experience. Either one, done badly, could have sent me packing, there are a lot of C7 Corvettes for sale, especially if you don't mind making a trip to get one. There is a lot more I could put into this, but, in a nutshell, both guys, Tyler and Landon, went above and beyond to try to get me where I wanted to be so I could afford this car. The process was a bit long, but at no time did either of us (my wife and I) ever feel left hanging. I really enjoyed just chatting with both men, getting to know them both and I could feel a genuine respect for both my wife and I, and that went a long way with me. Both these guys are a credit to Pat McGrath, and I can honestly say, I have purchased many many cars in my 60 years, and that was far and away the best experience I've had. And not just because I made a 12 year old boys dream come true. It was a great experience from start to finish. Thank you for making the whole experience worth the wait!!! Richard and Kim Ball
My salesman was Tyler, and I worked with Landon on the
My salesman was Tyler, and I worked with Landon on the finance side. From the moment we walked in, I was struck with how friendly and in the moment both guys were. A lot of times in a dealership, the people you deal with are juggling many different clients, but even if they were, we were made to feel like WE were their priority. I drove almost 2 hours to this dealership to buy a car that I've wanted since I was 12 years old. I realized a 48 year old dream when I left there with a 2017 C7 Corvette. Now, this was a pretty big day to me, and I had very high expectations of both the car, and the experience. Either one, done badly, could have sent me packing, there are a lot of C7 Corvettes for sale, especially if you don't mind making a trip to get one. There is a lot more I could put into this, but, in a nutshell, both guys, Tyler and Landon, went above and beyond to try to get me where I wanted to be so I could afford this car. The process was a bit long, but at no time did either of us (my wife and I) ever feel left hanging. I really enjoyed just chatting with both men, getting to know them both and I could feel a genuine respect for both my wife and I, and that went a long way with me. Both these guys are a credit to Pat McGrath, and I can honestly say, I have purchased many many cars in my 60 years, and that was far and away the best experience I've had. And not just because I made a 12 year old boys dream come true. It was a great experience from start to finish. Thank you for making the whole experience worth the wait!!! Richard and Kim Ball
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had been looking for an Escalade ESV V for several
I had been looking for an Escalade ESV V for several months before I was fortunate enough to make a connection with Alex Smith at McGrath in Cedar Rapids, IA. They had what I thought could be the perfect V for me, but on the surface, it had a potential challenge in that the CarFax reported Moderate damage. After some back and forth regarding the vehicle and the damage, Alex took it upon himself to contact the original owner (as it was first sold by McGrath), gathered all the details including a copious repair report from the body shop. With this report in hand, I was ready to negotiate a deal on the V. Alex and I had several conversations about price, warranty and my trepidation about any long-term issues with the repairs done to the vehicle, and how I was going to have it delivered from Cedar Rapids, to Southern California. To complicate matters, I was leaving for Europe and I only had a short window in which to receive the V. Alex jumped into high-gear, with respect to assisting me with coordinating with a body shop in Southern California (as they have a National presence), negotiating a fair price and he got the car to me on a trailer before I left on my trip. I must say, I have purchased many cars from out-of-state over the years from reputable dealerships, but my experience with Alex and McGrath was, by far, the best one. And I say that with all due candor—I was beyond impressed! If you are looking to purchase a vehicle, particularly from outside Iowa, I would look no further than Mr. Alex Smith. He is the consummate professional and I am convinced that he will deliver for you just like he did for me. Alex, you are the very best, sir!
I had been looking for an Escalade ESV V for several
I had been looking for an Escalade ESV V for several months before I was fortunate enough to make a connection with Alex Smith at McGrath in Cedar Rapids, IA. They had what I thought could be the perfect V for me, but on the surface, it had a potential challenge in that the CarFax reported Moderate damage. After some back and forth regarding the vehicle and the damage, Alex took it upon himself to contact the original owner (as it was first sold by McGrath), gathered all the details including a copious repair report from the body shop. With this report in hand, I was ready to negotiate a deal on the V. Alex and I had several conversations about price, warranty and my trepidation about any long-term issues with the repairs done to the vehicle, and how I was going to have it delivered from Cedar Rapids, to Southern California. To complicate matters, I was leaving for Europe and I only had a short window in which to receive the V. Alex jumped into high-gear, with respect to assisting me with coordinating with a body shop in Southern California (as they have a National presence), negotiating a fair price and he got the car to me on a trailer before I left on my trip. I must say, I have purchased many cars from out-of-state over the years from reputable dealerships, but my experience with Alex and McGrath was, by far, the best one. And I say that with all due candor—I was beyond impressed! If you are looking to purchase a vehicle, particularly from outside Iowa, I would look no further than Mr. Alex Smith. He is the consummate professional and I am convinced that he will deliver for you just like he did for me. Alex, you are the very best, sir!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dustin was great and easy to work with, I also
Dustin was great and easy to work with, I also appreciated upper management’s willingness to be transparent regarding pricing and working with me on my trade.
Dustin was great and easy to work with, I also
Dustin was great and easy to work with, I also appreciated upper management’s willingness to be transparent regarding pricing and working with me on my trade.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not sure what to say.
Not sure what to say. I need help getting the truck I like most. Have to see what happens.
Not sure what to say.
Not sure what to say. I need help getting the truck I like most. Have to see what happens.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Not happy the guy told me that they all had remote start,
Not happy the guy told me that they all had remote start, heated seats. I told him my license and insurance would be higher with all the convenience that won't use.
Not happy the guy told me that they all had remote start,
Not happy the guy told me that they all had remote start, heated seats. I told him my license and insurance would be higher with all the convenience that won't use.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eugene, we are escalating this right now to our management team to investigate. We want your experience to be enjoyable and build a long term relationship with you and that has not happened yet.
Deepak was extremely friendly, knowledgeable, and easy to
Deepak was extremely friendly, knowledgeable, and easy to work with and talk to. The purchase process was seamless and pleasant from start to finish.
Deepak was extremely friendly, knowledgeable, and easy to
Deepak was extremely friendly, knowledgeable, and easy to work with and talk to. The purchase process was seamless and pleasant from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Matt!