Reviews
Good Dealer Review
I had not bought a new vehicle in 21 years. Although the process of buying a new car has changes considerably from what I remember (much longer) the people ad McGrath Chevyland made me feel comfortable during the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Won't buy another car here.
Bought a used car here. I wasnt allowed to choose a car I liked, I was given 3 options to choose from. I have waited for an owners manual for 4 months so far. It felt like a slaughterhouse--get them through fast so we can get to the next one....
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
screw city
these ungrateful idiots sold me a hunk of junk, disguised as a good car. I went to look at 2013 Malibu's and what do they do, show me the most tricked out, expensive car on the lot. I was only 21 had no credit, only made $10 an hour and they wanted me to buy a $26,000 car. After they came to there senses and realized that i couldn't even come close to affording that car they take me to the used car side of the dealership were they proceed to show me a 2010 Chevy Aveo. I should've known the fix was in during the test drive when going 40 miles an hour the car starts moving side to side, like a fishtail in the middle of summer. Then after I sit and wait all day for them to run my paperwork, I find out that this car that should've been listed at $8,500 dollars was actually listed at $15,000. Then after they sell me their "OlympicCare" service package, they charged me every time I came back for service. What is even worse is that years later, after I gave the car back to the bank because it was going to cost more to fix than the car was worth and I couldn't afford the $400 dollar car payments and to put gas in it every week, i go back to look at a 2005 Malibu and the salesman had the gal to tell me they didn't make any money, ARE YOU FREAKING KIDDING ME!!!, I MAY BE YOUNG BUT I WASN;T BORN YESTERDAY.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
service
They make it sound like it's a go over the phone and you drive 2 hours to find out they want $5000 down. Ya I got that! Not!
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Exceeded my expectations
Very good experience. They were efficient with the whole process of buying a car. They were exceptionally helpful with answers and explanations and taking care of the details.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very helpful and knowledgable sales rep
JB was quite helpful and had thorough answers to all of the questions I had. JB did everything he could to present me with a great car at an affordable payment plan. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful service and selection.
We purchased a vehicle two years ago and loved our experience, especially with Ryan Paul, that when we needed another vehicle we knew that is where we had to go. Ryan remembered us and listened to what we were looking for. We loved the friendliness, the helpfulness, and our new car. We will definately tell others about the good deal and the wonderful service we received. We will be seeing you soon.My daughter wants a new car after driving mine. Keep up the great job and thank you! And a big thank you to Ryan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Marcene, Thank you so much for taking the time to write this wonderful review and for coming back to us for all of your vehicle needs! I will be sure to pass this on to Ryan and the rest of the crew. If you need anything in the future, please do not hesitate to let us know! Thanks Marcene and have a great weekend!
Continued great customer service
Having leased several vehicles from our sales consultant John Travis he always lets us know when there is an advantage to trade our car for a newer model. This was also the case with our recent Malibu. When we arrived for our appointment John was busy finishing with a previous customer so Scott was gracious enough to bring the car we were considering to the front and proceeded to explain the new features of the 2016 Malibu. He also was willing to take us on a test drive until John was finished. John was able to get us a great deal with all the incentives. It's not often you can get a new vehicle for a cheaper payment. Thank you John for your persistence. We dealt with Spike for the financial part of the transaction and we was extremely pleasant and made the process easy . Did an excellent job of explaining everything. We also had a very nice conversation with Derek Fox and found that he is from the Quad Cities as are we so we had familiar bond. All in all a great buying experience. I think this was the easiest one yet.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
friendly
He made sure that we got want we wanted and made sure if we needed anything to dink and get us the best deal he can get us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Never again
Most negative experience I have ever had. The very worst of the stereotypical "used car salesmen".
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, I do apologize that you had this experience! We do appreciate all feedback good and bad so we can continue to grow our customer service and prevent experiences like this from happening in the future. If you would like to discuss this further, please feel free to reach out to our General Manager at gmcgrath@mcgrathauto.com. Thank you again and have a great day!