Reviews
Was looking for a specific car / color and they were
Was looking for a specific car / color and they were willing and able to help us find it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcomed by great staff!
Welcomed by great staff! And treated as friend! Trenton was great and worked great to get us exactly what we wanted and as promised. From your customer support to sales and financing all should be complemented. I appreciate them! You don’t see that kind of service very often in most businesses today! Keep up the great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am absolutely thrilled to provide an update on my
I am absolutely thrilled to provide an update on my recent experiences with Pat McGrath car dealerships. Having been a loyal customer who has purchased not one, not two, but three cars from their dealership, I felt compelled to share my recent journey, which, though initially challenging, turned into a truly exceptional experience. Once my concerns were brought to their attention, they went above and beyond to completely rectify the situation, demonstrating their commitment to customer satisfaction. Pat McGrath's team acted swiftly and decisively to address my concerns. The dealership's management, including the general manager, Mark Updegraff, and the used vehicle sales director, Mason Schultz, were both amazing and took my feedback very seriously. They immediately offered to fix things. This gesture demonstrated their commitment to making things right and ensuring my satisfaction. They recognized the importance of providing me with a vehicle that suits my needs as a disabled Army veteran. They have not only addressed the issues I encountered, but have also taken steps to ensure that such situations are less likely to occur in the future. While my recent experience initially left me disappointed, it's their swift and effective response that has ultimately and completely restored my faith in their dealership. Thank you, Pat McGrath dealerships, for making things right! Your efforts have turned a challenging situation into a very positive experience. I look forward to continuing my relationship with your dealership in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
this was my fourth new car buy at this dealership.
this was my fourth new car buy at this dealership.I have had a good relationship with my salesman John Baker and the service dept.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On our way to pick up our truck, due to a traffic
On our way to pick up our truck, due to a traffic accident, we got there an hour after closing time. JD Foss was there waiting for us to pick up our new vehicle. We were so very thankful for his service, patience and understanding. He definitely goes above and beyond!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Gavin McGrath, 319-393-6300
They did fix my issues from the previous review.
They did fix my issues from the previous review.Mr Ritchie was more than cooperative and will probably due more business here in the future
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I do apologize for the initial difficulties you experienced. I am glad to hear that things have been smoothed over by Mr. Ritchie and our team. It is imperative to us that we make each experience painless and efficient. Please let me know if there is anything else you'd like to discuss. Sincerely, Gavin McGrath, 319-393-6300
Treyton Larkin is a good salesperson he was very
Treyton Larkin is a good salesperson he was very informative and if he didn't know he would find out. He was very good in showing and explaining different things on the car and setting things up. It was a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Gavin McGrath, 319-393-6300
John Baker was very good salesman knew his stuff and was
John Baker was very good salesman knew his stuff and was to just talk to tell both of our stories.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. I am pleased to hear that John was able to provide an efficient and overall positive experience. Sincerely, Gavin McGrath, 319-393-6300
Great service in a timely manner.
Great service in a timely manner. Attentive to what vehicle I was looking for. Finance department was quick and efficient. Thanks Doug Jackson!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Gavin McGrath, 319-393-6300
Doug went above and beyond to help me find the car I
Doug went above and beyond to help me find the car I wanted and have it delivered out of state.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Doug's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Gavin McGrath, 319-393-6300