Gary Miller Chrysler Dodge Jeep RAM

Bought a 2016 expedition on 12/21/19. Everything went exactly as I had asked. Asked them to call the night before at close to ensure the car would be... there when they opened (I drove in from Cleveland). Car was ready when I got there. Allowed it to go up on the rack for an undercarriage inspection. Car was exactly as advertised. Took test drive, and worked with me to ensure financing, etc was exactly as I expected. They did their part. I would not hesitate to buy from again (even if they are a Dodge dealer... haha).

Was by the salesman John C. that my Jeep Renegade "Latitude" was "almost fully loaded!!! Sold!!!! Paid the outrageous amount of a Latitude and the next... day realized we DIDNT get: heated seats (he said we did); heated steering wheel (he said we did); there are NO "Latitude" markings on the Jeep ANYWHERE!!! I think we just got ripped off! Contacting the Better Business Bureau and my Attorney!

I have owned several Dodge RAM trucks. My latest Truck was a Ram 2016 Diesel engine and still under warranty. The Truck showed up as a def system error... and would shut down within 145 miles. I contacted “Transitown” (the local dealer) and Chrysler to address this since my truck only had 20K miles. Although Chrysler, who according to “Transitown” was told they needed to replace an approximately $1,600 part which took over 3 weeks to get in and many calls between dealership and Chrysler to fix was stressing on me and I’m now stuck in a rental vehicle since my truck was inoperable. After Chrysler rushed the part in and Transitown replaced the part my light came on again the very next day which took them over 3 weeks to replace. I already made plans to turn in my truck for a new model with a crew cab. Now I’m on the road over 150 miles away with the same issue showing on my screen. Needless to say Transitown miss diagnosed the problem and my truck was ready to shut down as I pulled into the dealership in Erie Pa. I was extremely fortunate that Shawn Stanbro at Gary Millerat Chrysler dealership in Erie PA. took my truck in immediately understanding I was now stranded on my way to N.C. to get a new truck. Without Shawn Stanbro expertise on looking at my 2016 Ram and diagnosed the problem as being a bad wiring harness issue for the def system issue, I would have been stuck again. His technicians took the time to show me the issue. Ordered in the part and it arrived by the next morning. They fixed the real issue and I was on my way by 8:30 am the next morning. They even shuttled me to a local hotel for the night and picked me up the next morning. I made it NC just because they actually took the time out of their busy schedule to help me. I would TOTALLY recommend anyone who has a Ram diesel truck to go Gary Miller Dealership. Their staff was exceptional and I can’t thank them enough!! Their knowledgeable and honest staff did everything to help me out. If it wasn’t for Gary Miller Dealership and Shawn Stanbro along with his technicians I would never have bought another Ram Truck. They are excellent in customer service and deserve my gratitude.

Will never step foot in that place again. Wes the “top car salesman” was one of the most unprofessional individuals I’ve ever met. When looking to buy... a 90,000 car, you would expect some respect from the car salesmen. Waited there for 45 min for them to tell me I wasn’t able to test drive it, and that I would have to show actual intent of purchase. Provided all the information they were looking for, so I wasn’t quite sure what more they wanted. I will be going to Pittsburgh to purchase my vehicle. Thank you

April I bought a new car here they sold me a supposed pre certified Ford that I've only got to drive a few weeks it's been in the garage the entire time... I've been stuck in a rental that my family won't fit in the car I bought left me stranded so many times it cost me my job it's been in for detail twice and the same dirt spots are still there I left on empty gas the day I bought it Gary Miller's has promised to fix problems and never did I never want to use a dealership again this place is horrible

We visited with the intention of purchasing a pre-owned Jeep Compass. The ‘salesman’ we got was no help at all. He repeatedly told us he was ‘new to Chrysler... and didn’t know much about the vehicles yet’. We asked to see inside several. He went in and told us he could not find keys and there was no one else. He took out information and promised to call “late morning” or the next day. It has been over a week and we never received a car. We called and asked to speak with a manager and were sent to the voicemail for Gary Miller Jr. Again, we never received a call back. By far the worst customer experience I have ever had at a car dealership and needless to say we will be making our purchase elsewhere.

I went to Gary Miller Jeep Dodge Ram in hopes of getting a safe, reliable and affordable vehicle. With the help of an awesome salesman named Jeff I was... able to drive home an a brand new Jeep Cherokee. My experience at Gary Miller Dodge Jeep Ram was excellent. I will be sure to recommend this dealership as well as my salesman Jeff Mountain to friends and family in the future, they were absolutely phenomenal!

He was an amazing sales man an was honest an really looks out for the customers best interest. Very accommodating!

So we came in today looking for a used car and ended up with something new and the experience was amazing. Jeff was awesome and made the whole buying process... painless

Terrible customer service in the service department and when you buy a new vehicle they will make promises that they do not keep. I love the RAM I bought... but I do not reccomend buying anything from this dealership.