Gary Miller Chrysler Dodge Jeep RAM

We visited with the intention of purchasing a pre-owned Jeep Compass. The ‘salesman’ we got was no help at all. He repeatedly told us he was... ‘new to Chrysler and didn’t know much about the vehicles yet’. We asked to see inside several. He went in and told us he could not find keys and there was no one else. He took out information and promised to call “late morning” or the next day. It has been over a week and we never received a car. We called and asked to speak with a manager and were sent to the voicemail for Gary Miller Jr. Again, we never received a call back. By far the worst customer experience I have ever had at a car dealership and needless to say we will be making our purchase elsewhere.

I have owned several Dodge RAM trucks. My latest Truck was a Ram 2016 Diesel engine and still under warranty. The Truck showed up as a def system error... and would shut down within 145 miles. I contacted “Transitown” (the local dealer) and Chrysler to address this since my truck only had 20K miles. Although Chrysler, who according to “Transitown” was told they needed to replace an approximately $1,600 part which took over 3 weeks to get in and many calls between dealership and Chrysler to fix was stressing on me and I’m now stuck in a rental vehicle since my truck was inoperable. After Chrysler rushed the part in and Transitown replaced the part my light came on again the very next day which took them over 3 weeks to replace. I already made plans to turn in my truck for a new model with a crew cab. Now I’m on the road over 150 miles away with the same issue showing on my screen. Needless to say Transitown miss diagnosed the problem and my truck was ready to shut down as I pulled into the dealership in Erie Pa. I was extremely fortunate that Shawn Stanbro at Gary Millerat Chrysler dealership in Erie PA. took my truck in immediately understanding I was now stranded on my way to N.C. to get a new truck. Without Shawn Stanbro expertise on looking at my 2016 Ram and diagnosed the problem as being a bad wiring harness issue for the def system issue, I would have been stuck again. His technicians took the time to show me the issue. Ordered in the part and it arrived by the next morning. They fixed the real issue and I was on my way by 8:30 am the next morning. They even shuttled me to a local hotel for the night and picked me up the next morning. I made it NC just because they actually took the time out of their busy schedule to help me. I would TOTALLY recommend anyone who has a Ram diesel truck to go Gary Miller Dealership. Their staff was exceptional and I can’t thank them enough!! Their knowledgeable and honest staff did everything to help me out. If it wasn’t for Gary Miller Dealership and Shawn Stanbro along with his technicians I would never have bought another Ram Truck. They are excellent in customer service and deserve my gratitude.

My sister and I just recently bought two Jeep Renegades from Gary Miller. We worked with one of their salesmen named Rick. He was very helpful in getting... us to what we wanted in a vehicle both in quality and in price. I would definitely buy another car there. Everyone there was so friendly and willing to help at your convenience and you can tell they really wanted to make you happy and comfortable with your decision.

I went to Gary Miller Jeep Dodge Ram in hopes of getting a safe, reliable and affordable vehicle. With the help of an awesome salesman named Jeff I was... able to drive home an a brand new Jeep Cherokee. My experience at Gary Miller Dodge Jeep Ram was excellent. I will be sure to recommend this dealership as well as my salesman Jeff Mountain to friends and family in the future, they were absolutely phenomenal!

He was an amazing sales man an was honest an really looks out for the customers best interest. Very accommodating!

So we came in today looking for a used car and ended up with something new and the experience was amazing. Jeff was awesome and made the whole buying process... painless

Terrible customer service in the service department and when you buy a new vehicle they will make promises that they do not keep. I love the RAM I bought... but I do not reccomend buying anything from this dealership.

Called to make appointment. Vehicle was as promised with additional amenities when we actually saw it. Priced right. Salesperson was easy to talk to.... Test drive wasn't rushed. Vehicle clean.

Came in to check out an older vehicle, and Jeff spent just as much time with us as if we were buying new. Jeff was knowledgeable, honest, and not at all... pushy. He was very honest as to the car we were looking at. I would recommend working with him to anyone. If we ever look for another car, I would drive 2 hours again to deal with Jeff and this dealership. We like our car, and liked our experience. Jeff is a cool human and you should definitely come here and definitely request him. The dealership has a great attitude from the top down and you can trust it here.

Great service. Very satisfied with my experience today at this dealership.