Reviews
This is the best dealer for an easy experience.
This is the best dealer for an easy experience. Every experience is just too easy. Not like any other car dealer.
This is the best dealer for an easy experience.
This is the best dealer for an easy experience. Every experience is just too easy. Not like any other car dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful team to work with.
Wonderful team to work with. They were all very professional and took care of us.
Wonderful team to work with.
Wonderful team to work with. They were all very professional and took care of us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I couldn’t be more impressed with the entire process of
I couldn’t be more impressed with the entire process of buying a new SUV. From start to finish, the experience was seamless, transparent, and stress-free. The dealership provided all the information I needed upfront, allowing me to make an informed decision without any pressure. I recommend this dealership to anyone looking for a straightforward and customer-focused car-buying experience!
I couldn’t be more impressed with the entire process of
I couldn’t be more impressed with the entire process of buying a new SUV. From start to finish, the experience was seamless, transparent, and stress-free. The dealership provided all the information I needed upfront, allowing me to make an informed decision without any pressure. I recommend this dealership to anyone looking for a straightforward and customer-focused car-buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Transparency and honesty.
Transparency and honesty. They showed book values on my trade upfront without me having to ask.
Transparency and honesty.
Transparency and honesty. They showed book values on my trade upfront without me having to ask.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Avoid Laramie Ford – Dishonest and Unprofessional Our
Avoid Laramie Ford – Dishonest and Unprofessional Our experience with Laramie Ford was extremely disappointing. My daughter, a college student at the University of Wyoming, brought in her 2019 Ford Escape for a starter replacement. From the start, communication was poor, the repair took significantly longer than promised, and the final bill was an excessive $1,140. However, the bigger issue came when the technician finally called to say the car was ready. He mentioned he had noticed a crack in the coolant tank and offered to replace it for an additional $400. My daughter declined and asked to see the damage. The tank was visibly broken, and the technician casually mentioned that “sometimes this happens when we remove the tank.” She left the dealership, but within two blocks, warning lights flashed and the car stopped. It turned out there was no coolant in the system. When we contacted the dealership and confronted them, they did replace the coolant tank free of charge—only after we demanded it. Despite this, I’ve repeatedly tried to speak with the service manager, Troy Baker, to discuss the situation further, but he has never returned my calls. Mistakes can happen, but attempting to charge a young college student for damage caused during a repair—and sending her off without replacing lost coolant—is both irresponsible and unethical. We strongly advise avoiding this dealership.
Avoid Laramie Ford – Dishonest and Unprofessional Our
Avoid Laramie Ford – Dishonest and Unprofessional Our experience with Laramie Ford was extremely disappointing. My daughter, a college student at the University of Wyoming, brought in her 2019 Ford Escape for a starter replacement. From the start, communication was poor, the repair took significantly longer than promised, and the final bill was an excessive $1,140. However, the bigger issue came when the technician finally called to say the car was ready. He mentioned he had noticed a crack in the coolant tank and offered to replace it for an additional $400. My daughter declined and asked to see the damage. The tank was visibly broken, and the technician casually mentioned that “sometimes this happens when we remove the tank.” She left the dealership, but within two blocks, warning lights flashed and the car stopped. It turned out there was no coolant in the system. When we contacted the dealership and confronted them, they did replace the coolant tank free of charge—only after we demanded it. Despite this, I’ve repeatedly tried to speak with the service manager, Troy Baker, to discuss the situation further, but he has never returned my calls. Mistakes can happen, but attempting to charge a young college student for damage caused during a repair—and sending her off without replacing lost coolant—is both irresponsible and unethical. We strongly advise avoiding this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Laramie Peak Motors Service department use to be good to
Laramie Peak Motors Service department use to be good to work with until now. Taken my pickup in for two different issues and still can’t get them fixed. Biggest complaint, no call back no follow up.
Laramie Peak Motors Service department use to be good to
Laramie Peak Motors Service department use to be good to work with until now. Taken my pickup in for two different issues and still can’t get them fixed. Biggest complaint, no call back no follow up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Love the dealership- best i have worked with in my life.
Love the dealership- best i have worked with in my life. Very knowledgeable and fair
Love the dealership- best i have worked with in my life.
Love the dealership- best i have worked with in my life. Very knowledgeable and fair
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bronco
Great customer service and friendly staff. We will be repeat customers. Did a great job cleaning and prepping out new Bronco.
Bronco
Great customer service and friendly staff. We will be repeat customers. Did a great job cleaning and prepping out new Bronco.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrific service and quickly finished
A bit of recall work, along with a tire rotation and oil change. Top-notch service.
Terrific service and quickly finished
A bit of recall work, along with a tire rotation and oil change. Top-notch service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Neil, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Trustworthy and reliable
I drive an hour and a half away from the Ford dealership in Casper to have my car serviced in Wheatland because I know I can trust Laramie Peak. Not once have I been told something needed done that did not (both Casper and Cheyenne locations have done that). I am always treated with kindness and respect at Laramie Peak Motors and my car comes back to me clean! In Casper, it comes back with dirty hand prints all over it. Definitely worth the drive!!
Trustworthy and reliable
I drive an hour and a half away from the Ford dealership in Casper to have my car serviced in Wheatland because I know I can trust Laramie Peak. Not once have I been told something needed done that did not (both Casper and Cheyenne locations have done that). I am always treated with kindness and respect at Laramie Peak Motors and my car comes back to me clean! In Casper, it comes back with dirty hand prints all over it. Definitely worth the drive!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shannon, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!