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Sarat Ford Lincoln

(590 reviews)
Visit Sarat Ford Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 12:00pm–4:00pm Closed

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New (413) 356-6175 (413) 356-6175
Used (413) 356-6182 (413) 356-6182
Service (413) 356-6176 (413) 356-6176

Inventory

See all 450 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2020.
Founded in 1929 by John S. Sarat Sr. Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today John "Jack" Sarat Jr. and his sons Jeff Chris and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products quality service and convenient service hours.

Service center

Phone number (413) 356-6176

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(590 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sarat Ford Lincoln from DealerRater.

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John Cassidy the salesman was excellent.

John Cassidy the salesman was excellent. Finance manager Steve was excellent.All were very friendly and helpful

John Cassidy the salesman was excellent.

John Cassidy the salesman was excellent. Finance manager Steve was excellent.All were very friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Sarat Ford Lincoln!

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Very pleased with the accommodating sales staff in their

Very pleased with the accommodating sales staff in their understanding of the products they sell

Very pleased with the accommodating sales staff in their

Very pleased with the accommodating sales staff in their understanding of the products they sell

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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I recently purchased a Ford F350 from Kevin.

I recently purchased a Ford F350 from Kevin. What a fantastic job! The sale went very smoothly. My overall experience was excellent, and I can see myself and my family being repeat customers. Thank you, Sarat.

I recently purchased a Ford F350 from Kevin.

I recently purchased a Ford F350 from Kevin. What a fantastic job! The sale went very smoothly. My overall experience was excellent, and I can see myself and my family being repeat customers. Thank you, Sarat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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When we heard 0$ interest we decided it was time to trade

When we heard 0$ interest we decided it was time to trade for a new one. I did research on a new one and checked on pricing. I let the dealer give me the first offer. Then I came back with what I thought was a fair deal.

When we heard 0$ interest we decided it was time to trade

When we heard 0$ interest we decided it was time to trade for a new one. I did research on a new one and checked on pricing. I let the dealer give me the first offer. Then I came back with what I thought was a fair deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sarat Ford Lincoln.

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Service department is always very accommodating and gives

Service department is always very accommodating and gives the best advice and service.we highly recommend Sarat Ford Lincoln for all your auto needs.Jorden is excellent at answering any concerns you may have about your vehicle. Great service

Service department is always very accommodating and gives

Service department is always very accommodating and gives the best advice and service.we highly recommend Sarat Ford Lincoln for all your auto needs.Jorden is excellent at answering any concerns you may have about your vehicle. Great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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They never responded to my inquiry.

They never responded to my inquiry. Not the end of the world I just can't give them a good rating.

They never responded to my inquiry.

They never responded to my inquiry. Not the end of the world I just can't give them a good rating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you, Ashley Whitford Owner Loyalty Manager | Mike Rezi Nissan Phone: (678)781-7129 Email: awhitford@mikerezinissan.com

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Thank you for your assistance solving our dilemma and

Thank you for your assistance solving our dilemma and purchasing a 2024 Lincoln Corsair. We are very pleased with the process and the new vehicle.

Thank you for your assistance solving our dilemma and

Thank you for your assistance solving our dilemma and purchasing a 2024 Lincoln Corsair. We are very pleased with the process and the new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Sarat Ford Lincoln. Enjoy your new Corsair! We appreciate your business and hope to see you again soon!

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Our experience with Sarat Ford/Lincoln has always been

Our experience with Sarat Ford/Lincoln has always been great, that's why we are a repeat customer. After we test drove the Explorer we decided it fit our needs. The whole process went very smoothly. We are extremely happy with our purchase. Thank you again Sarat for a pleasurable experience again.

Our experience with Sarat Ford/Lincoln has always been

Our experience with Sarat Ford/Lincoln has always been great, that's why we are a repeat customer. After we test drove the Explorer we decided it fit our needs. The whole process went very smoothly. We are extremely happy with our purchase. Thank you again Sarat for a pleasurable experience again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Sarat Ford Lincoln. We appreciate your business, Pat, and hope to see you again soon!

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Jordin my service advisor was very helpful, transparent

Jordin my service advisor was very helpful, transparent and caring with advise and reviewing needed service. Jordin kept me advised of time frame needed for service and at the conclusion of my appointment walked me through all service done. Addionally he answered all my questions to my satisfaction.

Jordin my service advisor was very helpful, transparent

Jordin my service advisor was very helpful, transparent and caring with advise and reviewing needed service. Jordin kept me advised of time frame needed for service and at the conclusion of my appointment walked me through all service done. Addionally he answered all my questions to my satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Laura, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

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We utilize their mobile service for our commercial

We utilize their mobile service for our commercial vehicle fleet and highly recommend! Mike and Tiffany is service are amazing to work with! They are always welcoming and accommodating with our scheduling and service needs!

We utilize their mobile service for our commercial

We utilize their mobile service for our commercial vehicle fleet and highly recommend! Mike and Tiffany is service are amazing to work with! They are always welcoming and accommodating with our scheduling and service needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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See all 590 reviews