[{"id":220537,"firstName":"JP","lastName":"Carlo","titleText":"Sales Manager","shortBioText":"I reside in Southbridge with my wife Rose and three children. At the age of 9 I started working at my family\u001as restaurant in Sutton where I worked every job and learned the importance of hard work and customer service. During high school I worked numerous construction jobs. After a couple of years at Northeastern University, and looking for direction, I turned to the United States Air Force where I served my country proudly for five years making the rank of Senior Airman. After leaving the service in 1995, I started selling cars. One of my first cars sales was to a pretty lady named Rose who later became my wife. I excelled becoming sales manager in a few short years. In 2000, following in my parents footsteps, opened a restaurant of my own, Duke\u001as Place, in Worcester. It did well but I soon realized I missed selling cars. In 2005 I started working for Kevin Meehan, the hardest working most generous person. I love it here. It feels like family.","emailTxt":"jp@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/3a1fd762b958.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":231867,"personPtyId":38169553,"firstName":"Jim","lastName":"Burke","titleText":"Sales & Leasing Consultant","shortBioText":"Jim is a 30 year veteran of the auto industry and joined the Imperial family of businesses in 2000 as a salesperson in our Chevrolet store. He has vast experience in all types of vehicle sales with a particularly deep knowledge of truck sales and upfitting for business use. \r\n\r\nA lifelong local guy, Jim was born in Milford, raised in Grafton, and now calls Millbury home along with longtime girlfriend Nancy and their two dogs, Oliver and Fenway. In his spare time Jim enjoys spending time with the family and is an avid fisherman.","emailTxt":"jamesburke@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/a1c8ab380861.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":367687,"firstName":"Jeff","lastName":"Viger","titleText":"Service","emailTxt":"jviger@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":220416,"firstName":"Joel","lastName":"Cohen","titleText":"Sales & Leasing Consultant","shortBioText":"Joel has broad and deep knowledge and skills acquired during a forty-year sales career. Prior to joining Imperial, he spent thirty-five years in graphic arts, investments, kitchen remodeling, and mortgages. He then spent three years selling mobility products and adapted vehicles for physically challenged drivers and passengers. Joel is deservedly proud that his clients consider him a model of customer service, one who excels in patience, attentiveness, information, and appreciation plus someone who consistently strives to provide fair value for their hard-earned dollars. At his desk, he proudly displays photos of his grandchildren and mementos of his favorite Boston sports teams. If you ask him, he will also share pictures of his pets. Joel is a Viet Nam veteran and current master of Montgomery Lodge of Free and Accepted Masons of Milford.","emailTxt":"joelc@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/25920bdb9799.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":220413,"firstName":"Rami","lastName":"Awad","titleText":"Sales","shortBioText":"Rami was born in Amman, Jordan. He moved to the United States in March of 2001 and pledged his citizenship in October of 2006. Married and the father of two girls and one boy, he has a degree in accounting and for over ten years owned and operated a very successful jewelry business. Rami has been a member of the Imperial Chrysler Dodge Jeep Ram family for more than a year and prides himself on exceeding his customers\u001a expectations.","emailTxt":"ramia@imperialcars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/32e7c11d9bf6.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":220418,"firstName":"Frank","lastName":"Dumas","titleText":"Sales & Leasing Consultant","shortBioText":"Frank was born in Boston and lived in Jamaica Plain for over thirty years. In 2011, he relocated to Norfolk. A veteran of the United States Marine Corps, he entered the auto industry after his discharge in 1968. In a career spanning forty-plus years, he has worked his way up from cleaning cars coming off delivery trucks to the highest levels of management. He even became the owner of several dealerships in Massachusetts and New York! Frank joined the Imperial team in May, 2013, and says it has been a wonderful experience. In fact, he emphatically says it is the best work environment he has ever been in: \u001aAll the folks at Imperial Chrysler Dodge Jeep Ram are like family,\u001a he says, \u001aand our customers are delightful people to do business with.","emailTxt":"frankd@imperialcars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/d7189d0ca473.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":221460,"personPtyId":38183944,"firstName":"Edward","lastName":"Kelly","titleText":"Sales & Leasing Consultant","shortBioText":"Edward Kelly is a lifelong Massachusetts resident. He also has a life long history of serving the community. Eddie worked for many years in the court system. Most of all Eddie has a life long association with the fight against Cerebral Palsey. He has hosted a golf tournament to raise money in the fight against this disease and annually takes a busload of children suffering from Cerebral Palsey to Six Flags for a day of fun. Eddie is a proud single father. He prides himself on giving his customers an expeditious no hassle experience.","emailTxt":"edkkbe12@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/ebbc65387905.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":220422,"firstName":"Marc","lastName":"Mastroianni","titleText":"Sales","shortBioText":"Marc has been in the automotive industry for six years and with Imperial Chrysler Dodge Jeep Ram since 2012. Everyone agrees that Marc\u001as strongest asset is his outstanding product knowledge. He prides himself on \u001aknowing vehicles inside and out and being able to answer any question his customers may have.\u001a His goal is \u001ato make the Imperial shopping experience different from all of the other dealerships\u001a by making car buying fun as well as constructive.","emailTxt":"marcm@imperialcars.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/90fd95bb3416.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":220420,"firstName":"Aaron","lastName":"Jacobs","titleText":"Sales Manager","shortBioText":"Aaron was born on the banks of the Mighty Mill River in historic downtown Taunton and lives there to this day. He is the married father of fourteen-year-old twins. Aaron is such a distinctive, valuable presence at Imperial in part because he comes from the world of the humanities. He worked for ten years, for instance, in the home health field coordinating and supervising home health agency nurses, CNAs, and certified home health aides. He was responsible not only for overseeing the activities of the direct care staff but also working with consumers and their families to make sure his patients received their care from the very best professionals and always felt comfortable in their homes. He brings the same gentle, nurturing touch and soft, caring approach to Imperial Chrysler Dodge Jeep Ram.","emailTxt":"aaronj@imperialcars.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/b6d067eb5d3e.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520158,"personPtyId":38180776,"firstName":"Maaz","lastName":"Al Nahas","titleText":"Sales & Leasing Consultant","emailTxt":"Maaza@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/f9454f5bd72b.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554076,"personPtyId":52326071,"firstName":"Zachary","lastName":"Mathieu","titleText":"Sales @ Leasing Consultant","emailTxt":"zachm@imperialcars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":220415,"firstName":"Andy","lastName":"Clair","titleText":"Sales & Leasing Consultant","shortBioText":"Distinguished and dependable, Andy has been in the auto industry for fifteen years, the last three of which being at Imperial Chrysler Dodge Jeep Ram. During his exemplary career, he has sold Acura, Saturn, Lexus, Honda, and now four distinctly American brands, making him an expert not only of domestic but imported vehicles too. The sales experience he has acquired at each of these franchises makes him, he says, \u001aespecially helpful in negotiations and allows [him] to provide excellent service to his customers.","emailTxt":"andyc@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/ddb34b87af25.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":221845,"firstName":"Harry","lastName":"Johnson","titleText":"Internet Sales Manager","shortBioText":"Harry has been in the auto industry for 25 plus years and still enjoys helping people find their dream ride. When not at work he enjoys working in his yard, skiing in the winter, and spending time with his wife Juli, daughter Michaela, and their dog Eddie.","emailTxt":"harryj@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lindaw-imperialcars.com/b1663517-869b-4195-bde2-ce7fb168fa9d.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":222420,"firstName":"Lou","lastName":"Frasca","titleText":"Internet Sales Manager","shortBioText":"In my youth, I worked in manufacturing. The company I worked for sent me to college at the University of Wisconsin, then placed me firmly in management. Life was good. My field was Customer Service. Helping people was always a part of my life, raised that way, so it was a natural transition for me to the car business. Besides, it\u001as the right thing to do. After 18yrs, the company was bought out and I changed careers coming to work for Imperial Cars in Mendon. It is a perfect fit for me. Treating customers and folks in general with respect, is something that is expected here at Imperial, and rightly so, so I fit right in. I have always purchased my cars here as does my family. No old school sales tactics here. Customer satisfaction is job 1 at Imperial Cars. It\u001as all about the customer. I am proud to be part of the Imperial Family and to help carry the tradition forward in the little town of Mendon, small town America. Nothing like it.","emailTxt":"louf@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lindaw-imperialcars.com/245f776a-6c10-4e10-9de7-9314cdeaeefe.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":220411,"firstName":"Al","lastName":"Antolini","titleText":"Sales & Leasing Consultant","shortBioText":"Cerebral, humble, gracious, kind, and reliable\u001aall are words used by customers and colleagues to describe Al. A lifelong resident of the greater Mendon area, he was born in Milford and now resides in neighboring Hopedale. He is the proud father of Chris, his son and recent college graduate, and he is an avid fan of the Red Sox, Bruins, and Patriots. In fact, Al is such an ardent follower that he has had season tickets to all three during his lifetime. At Imperial, he takes great pride in providing his customers with \u001aan expedient, no-hassle buying experience.","emailTxt":"ala@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/6eb416cfe1af.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":222418,"firstName":"Santos","lastName":"Cruzado","titleText":"Internet Sales Manager","shortBioText":"I was born in Springfield, raised in Framingham, and currently reside in Worcester with my wife Mary and two daughters, Milena and Angelica, plus two dogs Wimpy and Max. Since graduating Framingham South High School in 1987, and ITT Technical Institute in 1988, I have been a paperboy, groundskeeper, baker, waiter, bartender, furniture salesman, bank teller, and US Army Reservist. In 1992 I started in the automobile business working in all aspects of the business including as a Salesperson, Inventory Manager, Truck Manager, F&I Manager, and Sales Manager. I\u001ave applied my past experiences to my current role in the most successful Business Development Center (BDC) in the country. I am bilingual and speak and write Spanish fluently. After wearing so many different hats in this business, I can relate to any situation you may be in and I\u001am ready to help! In my spare time, I am an avid sports fan who loves to travel and share time with friends & family.","emailTxt":"santosc@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lindaw-imperialcars.com/0197ac87-89d6-454d-8054-bdce5b5fd554.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":535742,"firstName":"Joe","lastName":"Trocha","titleText":"Sales & Leasing Consultant","emailTxt":"Joet@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":367681,"firstName":"Christopher","lastName":"Keene","titleText":"Internet Manager","emailTxt":"christopherk@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/6925ba3ba1e3.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":520149,"personPtyId":42527254,"firstName":"Gary","lastName":"Keith","titleText":"Sales & Leasing Consultant","emailTxt":"garyk@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/9f7845592a6f.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":528724,"firstName":"Julio","lastName":"Cardoso Jr.","titleText":"Internet Sales Manager","emailTxt":"JulioS@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/1d3c85ad6212.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":435906,"personPtyId":38185687,"firstName":"Nick","lastName":"Simmons","titleText":"Sales & Leasing Consultant","shortBioText":"Coming Soon - Nick's Bio","emailTxt":"nicks@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/fab461578bcc.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":531122,"personPtyId":46299385,"firstName":"Ed","lastName":"Vadinha","titleText":"Sales and Leasing Specialist","shortBioText":"I am new to Imperial Chrysler Dodge Jeep Ram and am working on my profile but would be happy to assist you with your next new or used vehicle.","emailTxt":"edwardv@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d110f76a7586.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519802,"firstName":"Garrett","lastName":"Cole","titleText":"Sales & Leasing Consultant","emailTxt":"garrettc@imperial.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/51adba80569b.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":520134,"personPtyId":43530543,"firstName":"Jose","lastName":"Coleta Jr.","titleText":"Sales & Leasing Consultant","emailTxt":"Josec@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/de07c3b49b3c.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":203552,"personPtyId":34096887,"firstName":"Linda","lastName":"Wilcox","titleText":"Marketing Manager","emailTxt":"lindaw@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":222421,"personPtyId":38168651,"firstName":"Michael","lastName":"Forgette","titleText":"Advertising and Business Development Center Manager","shortBioText":"I spent 23 years in newspaper advertising for The Sun Chronicle in Attleboro, Mass. I have been working for Imperial Cars since 2005 as Advertising / Business Development Center Manager (BDC). It is my honor and a pleasure to work for THE best and fastest growing company in New England with a bright future. I received my BFA degree in Graphic Design from Swain School of Design (now UMASS Dartmouth) in 1981. I very much look forward to the future of the automobile industry and Imperial Cars in particular.","emailTxt":"mikef@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lindaw-imperialcars.com/6f2f7d9e-8972-4591-b782-382062be19bd.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":554073,"personPtyId":52191959,"firstName":"Michael","lastName":"Gunn","titleText":"Sales @ Leasing Consultant","emailTxt":"mgunn@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f4d8eeee64d9.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554069,"firstName":"Peter","lastName":"Lavallee","titleText":"Sales & Leasing Consultant","emailTxt":"peterl@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554071,"personPtyId":52130366,"firstName":"Sabrina","lastName":"Cook","titleText":"Sales & Leasing Consultant","emailTxt":"sabrinac@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e811d4a4f07c.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519331,"firstName":"Tim","lastName":"Donohue","titleText":"Sales Manager","shortBioText":"Timmy D. and his wife Laura reside in Boylston. He has two sons, Timmy Jr., who is an EMT and studying to be a firefighter, and Chris, a MP in the United States Marine Corps. To say that he is a modern-day everyman is rather an understatement. He has been a cook, maintenance worker, telephone company line worker, warehouse manager, small business owner, furniture salesman, corporate trainer, financial consultant, bank branch manager, and much more. Thankfully, he made his way to Imperial in 2011 and recently became a Chevy sales manager. Timmy readily admits that Imperial is the best place he has ever worked. For him the key to success is never forgetting the customer\u001as anxiety when stepping foot on a car lot, unsure of what s/he wants, what to ask, what his or her budget can allow, and what a good deal is. It is precisely because of this that he easily connects with his clients, makes them feel comfortable with their purchases, and is the trusted friend of many.","emailTxt":"timd@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c9d8ccbb6bd3.jpg","drDealerId":26619,"certifiedEmployee":false,"deptDscrp":"Management"}]

Imperial Chrysler Dodge Jeep RAM

Rectangle 48
Sales 9:00 AM - 9:00 AM
Service 7:30 AM - 6:00 PM

Imperial Chrysler Dodge Jeep RAM Hours

Sales

Monday

9:00 AM - 9:00 AM

Tuesday

9:00 AM - 9:00 AM

Wednesday

9:00 AM - 9:00 AM

Thursday

9:00 AM - 9:00 AM

Friday

9:00 AM - 9:00 AM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2007

At Imperial, we have over 52 acres of new and pre-owned vehicles for you to choose from! Stop and and join us for a shop

...

ping experience like no other! Along with our outstanding inventory, we also offer a fun, comfortable showroom for your whole family to enjoy! Plus stop in to our on site diner for a great meal! We look forward to meeting you!

"Over 52 acres of new and pre-owned vehicles!! Drive a Little to Save a Lot in the Little Town of Mendon"

Service

Tire Rotation

$19.95

Wiper Blade Replacement

$24.95 and up*

Wheel Alignment (AWD)

$89.95

Cabin Filter Replacement

$79.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
887 lifetime reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2018

    Great experience throughout the buying process. Knowledgeable & professional salesman.I Would recommend Imperial to anyone looking for a comfortable... & relaxing showroom for a used car purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Ken M: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chrysler Dodge Jeep Ram. T...he entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Rami Awad

    Sales

    (4.8) 65 reviews

    Maaz Al Nahas

    Sales & Leasing Consultant

    (5.0) 6 reviews

  • 1.0 out of 5
    October 13, 2018

    Having corresponded multiple times Ricky (Internet MGR) in a 24 hr period, knew I had a lengthy travel, failed to tell me the car had previously sold.... Very disappointed. Would not recommend this company, what else do they fail to relay?

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 20, 2015

    Frank Dumas was my sales person and made the experience of buying a pre-owned automobile very pleasant and enjoyable. Imperial Cars was able to get me... into a vehicle when many other dealerships were not able to unless I had a huge down payment. If you are in the market for a new or pre-owned automobile, SUV or truck, I highly recommend Imperial dealerships. It is definitely worth the ride to Mendon.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Stephen Melofsky: Thank you very much for taking the time to write such a wonderful review for Frank Dumas. We're thrilled that you took the tim...e to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely,' Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

  • 5.0 out of 5
    October 11, 2018

    excellent customer service, Zachary gave me a full walk through on the car . Financing with Rami was smooth he gave me all my options and explained the... warranties very well.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear CurtL: Thank you for your business and for taking the time to share your kind words about Zachary and your experience at Imperial Chrysler Dodge ...Jeep Ram. Zachary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.


    Worked with:
    Rami Awad

    Sales

    (4.8) 65 reviews

    Zachary Mathieu

    Sales @ Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    October 3, 2018

    Jim Burke and Jeff Viger worked with us and for us to make this sale happen. Reasonable Price, great car and they found a lender that would accept our... credit. Most Dealers never even called me back after they took our information. They listened as to why we had some credit issues (Husband had been sick) and made sure they relayed the information to the Lenders. They never made us feel like we were horrible because of our credit scores. Things happen in life you cannot plan on and I feel they heard us and went out of their way to help us. Jim even stopped and left me a loaner and picked up the car to have some work done to the rims. Outstanding customer service. I never felt pressured, just welcomed and they kept me up to date with loan application and delivery dates.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Burke

    Sales & Leasing Consultant

    (5.0) 35 reviews

    Jeff Viger

    Service

    (5.0) 8 reviews

  • 4.6 out of 5
    September 29, 2018

    The experience I had was as outstanding Maz worked with me explained where I could benefit from the sale and made me feel very good about the sale. Maz... thank you for your professionalism and your attention to detail. I will be back again ! I found a salesperson that understands the importance of no pressure and takes care of his Customers. I have bought my share of vehicles and I will say I have never experienced the sale process to be so smooth and professional thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Worked with:
    Maaz Al Nahas

    Sales & Leasing Consultant

    (5.0) 6 reviews

  • 5.0 out of 5
    September 27, 2018

    I was extremely pleased with my visit to buy a new car it was painless for me. The salesperson Joel was excellent a very pleasant experience.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Jean M B.: Thank you for your business and for taking the time to share your kind words about Imperial Chrysler Dodge Jeep Ram and your experien...ce there. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep, Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Joel Cohen

    Sales & Leasing Consultant

    (5.0) 30 reviews

    Joe Trocha

    Sales & Leasing Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    September 24, 2018

    We are very happy with the new 2019 Jeep Cherokee Trailhawk. We dealt with JP Carlo and Jim Burke. Imperial Jeep is very nice to deal with in sales and... service. We are always taken care of with great service on all fronts. We???ve been with them for years now.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    JP Carlo

    Sales Manager

    (5.0) 53 reviews

    Jim Burke

    Sales & Leasing Consultant

    (5.0) 35 reviews

  • 5.0 out of 5
    September 22, 2018

    We had the pleasure of working with Peter Lavallee while on the search for our new car. He was extremely helpful and made us feel very comfortable. He... was not at all pushy and seemed to genuinely care about our needs. After months of car shopping we finally found our dream car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Jennyp: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chrysler Dodge Je...ep. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge Ram Jeep, Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

  • 5.0 out of 5
    September 11, 2018

    Having it be my first time ever buying a car, I went in not knowing how the the whole process works. Frank Dumas was very honest and helpful when he was... helping me find which car would be best suited for me. If I had questions, he had answers. When I go to eventually buy another car I am going back to imperial.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Frank Dumas

    Sales & Leasing Consultant

    (4.8) 60 reviews

    Joe Trocha

    Sales & Leasing Consultant

    (5.0) 5 reviews

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