Reviews
Write a reviewI bought a new car from West Motors mostly by text
I bought a new car from West Motors mostly by text messages and that had the car brought over to the dealership that I wanted to pick it up at and had all the paperwork done and off I went. Excellent experience I would buy from them again in a hart beat.
I bought a new car from West Motors mostly by text
I bought a new car from West Motors mostly by text messages and that had the car brought over to the dealership that I wanted to pick it up at and had all the paperwork done and off I went. Excellent experience I would buy from them again in a hart beat.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This was one of the best car buying experiences I have
This was one of the best car buying experiences I have had. Casey Baird was extremely helpful and made buying my new car a wonderful experience. I would and will buy at West Motor again.
This was one of the best car buying experiences I have
This was one of the best car buying experiences I have had. Casey Baird was extremely helpful and made buying my new car a wonderful experience. I would and will buy at West Motor again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shelly, we here at West Motor Company are thrilled to read that you enjoyed an extremely helpful and pleasant car-buying experience working with our Sales Team. Thank you for your kind words and congratulations on your new car. We appreciate your business and look forward to being of further assistance when needed.
Received a quick and courteous response. The car I...
Received a quick and courteous response. The car I inquired about was not available. I would check with West Motors again in the future.
Received a quick and courteous response. The car I...
Received a quick and courteous response. The car I inquired about was not available. I would check with West Motors again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a great review, JC! It was a pleasure to work with you, and we look forward to working with you again at West Motor Company.
Worst service I have ever had done!! Saying they did an...
Worst service I have ever had done!! Saying they did an alignment when in fact my car had a bad tie rod end and a bad upper ball joint, and pulled hard right!! They will not refund or credit me for a job they did not do!!! I suggest anybody using their service to have another mechanic look at their work! It is pure trash and they are con artists! Just terrible service!!!
Worst service I have ever had done!! Saying they did an...
Worst service I have ever had done!! Saying they did an alignment when in fact my car had a bad tie rod end and a bad upper ball joint, and pulled hard right!! They will not refund or credit me for a job they did not do!!! I suggest anybody using their service to have another mechanic look at their work! It is pure trash and they are con artists! Just terrible service!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback regarding the service received for your vehicle. An alignment was performed on your vehicle a year ago and if there had been any signs that needed attention within a few days or weeks following the initial repair, we would have taken care of it. Unfortunately after a year's worth of driving, we cannot be held liable for any new circumstances advised by another shop. However, our offer still stands and we are happy to have you back here where we can take a look and perform an alignment in house. Regards, Service Manager service@westmotorco.com
Awesome Service!!
If I could have given this dealership 10 stars, I would have. We worked with Rick and he was very professional and knowledgable. He went above and beyond x100! We had been looking for a 2018 Ram 3500 for quite some time and found a truck on their website. My husband contacted Rick regarding the truck and our trade. This dealership gave us a very fair amount for our trade, considering we were keeping our wheels, tires, tonneau cover, and they were leveling our new truck. And since we live 6 hours away, we needed to get things done in a quick and efficient manner. By the time we got there, the paperwork was ready, they took and swapped our wheels immediately and switched our tonneau cover to the new truck. Ricks service was absolutely impeccable and I hope every dealership follows in their footsteps. We buy A LOT of vehicles and, time and time again, service means SO MUCH for return business!! I truly wouldn’t recommend any other dealership!! Can’t express enough how impressed we are with West Motor Company!! Thanks Rick!!
Awesome Service!!
If I could have given this dealership 10 stars, I would have. We worked with Rick and he was very professional and knowledgable. He went above and beyond x100! We had been looking for a 2018 Ram 3500 for quite some time and found a truck on their website. My husband contacted Rick regarding the truck and our trade. This dealership gave us a very fair amount for our trade, considering we were keeping our wheels, tires, tonneau cover, and they were leveling our new truck. And since we live 6 hours away, we needed to get things done in a quick and efficient manner. By the time we got there, the paperwork was ready, they took and swapped our wheels immediately and switched our tonneau cover to the new truck. Ricks service was absolutely impeccable and I hope every dealership follows in their footsteps. We buy A LOT of vehicles and, time and time again, service means SO MUCH for return business!! I truly wouldn’t recommend any other dealership!! Can’t express enough how impressed we are with West Motor Company!! Thanks Rick!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the awesome review!
West Motor has the best service!!!
West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West Motor.
West Motor has the best service!!!
West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West Motor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janos- We appreciate you taking the time to write a review. We are very happy to hear our team went above and beyond to assist you with a high level of customer service. We always look forward to taking care of any of your needs in the future. Thank you, again!
Great place
Two years ago, when I first moved to Idaho, I started taking my truck to West Motors. They treated me like family, they are very helpful, friendly, knowledgeable, and reliable. They are my place to go to.
Great place
Two years ago, when I first moved to Idaho, I started taking my truck to West Motors. They treated me like family, they are very helpful, friendly, knowledgeable, and reliable. They are my place to go to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ken, thank you for allowing us to meet all of your automotive needs. We truly appreciate your business. You are always welcome to visit.
Ramiro Hernandez
Was a friendly staff and Rick was awesome! After being turned down from multiple dealerships west motor company Got me into the car I wanted! Once again thanks Rick And see you on our next car purchase.
Ramiro Hernandez
Was a friendly staff and Rick was awesome! After being turned down from multiple dealerships west motor company Got me into the car I wanted! Once again thanks Rick And see you on our next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ramiro, we'll be sure to thank Rick for his excellent service to you. We hope you're enjoying your new car. Thanks for the 5-star review!
Best Experience
Just bought for the first time from West Motor and it was the best car buying experience I have ever had! The customer service was amazing! My salesman was very put together and prepared which made the experience so smooth, thanks Casey!
Best Experience
Just bought for the first time from West Motor and it was the best car buying experience I have ever had! The customer service was amazing! My salesman was very put together and prepared which made the experience so smooth, thanks Casey!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! We are happy to know that you had the best first car buying experience with us! It is great that you were provided with amazing customer service and that Casey was great! We hope that you will visit us again soon!
I was treated very well when I brought my truck to the serec
I was treeted very very well when I brought my truck down for service at West Morors. I was coming from Wyoming and needed the recalls tacken care of the sevice manager was great he set me up with a loner truck to take back home and took care of all our needs everyone we dealt with were very kind and service oriented. Thank you very much
I was treated very well when I brought my truck to the serec
I was treeted very very well when I brought my truck down for service at West Morors. I was coming from Wyoming and needed the recalls tacken care of the sevice manager was great he set me up with a loner truck to take back home and took care of all our needs everyone we dealt with were very kind and service oriented. Thank you very much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are glad to hear that you found your experience with us to be convenient and efficient. We look forward to any future visits. Have a great day.