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Best Chevrolet

(480 reviews)

Reviews

(480 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Best Chevrolet from DealerRater.

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Exceptional Service!

I received a warm greeting from both the outside team and the receptionist. The service technician (Rich Fitzgerald) was extremely knowledgeable and efficient. I look forward to working with Rich during future visits to Best Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gerry, Rich is an expert! We're here to help. Thanks for choosing Best Chevrolet! -- Harry Haigh Service Manager

Best Chevrolet - top notch

Jess Sudeall, sales associate and Ian Vieira, finance manager, both went beyond any prior auto purchase experience I have had to date. They were informative, professional and worked to make a sale, without being overbearing in the slightest. In fact, I would happily have them over for dinner. They made money for the dealership and I left with a new truck at a price I could afford. Win/win works for me. Contrast this with the inherent rudeness when I visited with my prior purchase point to apply for the balance of my auto warranty. Certainly no surprise to me to see Best Chevolet full of customers and the other Chevy dealer virtually empty, with sales personnel standing around like starving vultures.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Frank, Jess and Ian are fantastic! We never hassle and never pressure! Thanks for choosing Best Chevy! -- Bruce Gemmill Sales Manager

Great service.very nice facility

Jess Sudeall was a pleasure to work with and the staff at Best is very accommodating .Will be glad to work with Best in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robert, Jess is great! Glad we could help. Thanks for choosing Best Chevrolet -- Bruce Gemmill Sales Manager

Honesty is the best policy

First of all i want to commend the staff at Best Chevrolet. I was in NH when my engine light went on. I went to a GM dealership in Laconia, NH to see what the problem was. The gentleman at the service desk told me that i would have to pay $95 to do a diagnostic test. He also stated that i did not have a warranty so it would be additional to fix. I then went into the lobby to be seated and was clearly uncomfortable with what the service person stated. So i called Best Chevrolet and asked to speak to someone in the service department. Best Chevrolet told me that I should not be charged $95, the diagnostic test should be free and that i did have an extended warranty. I immediately went back to the desk and told the service man what Best said. The service man then stated sarcastically that that wasnt true for this dealership and said "good luck" as he handed me back my keys back. It was unfortunate that the GM dealership in Laconia wanted to take advantage of my situation but i am very thankful that Best Chevrolet was there to rely on even when i was away from home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Carmela, Glad we could help. We aim to be the example! Sorry for any inconvenience. Thanks for choosing Best Chevy! -- Harry Haigh Service Manager

great service and convenience

As always Aaron Markella has come through for me. I would highly recommend Aaron to work with anytime . I'll be back and will recommend Aaron and Best to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joseph, Aaron is wonderful! Keep spreading the word! Thanks for choosing Best Chevy. -- Bruce Gemmill Sales Manager

Fast service and friendly staff

I needed the serpentine belt replaced (due to a crack), called and got an appointment for the next morning and was in and out in one hour. Great service and extremely friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Paul, Thanks for stopping by! Glad we could help. Thank you for choosing Best Chevrolet -- Harry Haigh Service Manager

great service

I came in for a routine oil change and new oil filter. I have been coming to Best Chevroley for 11+ years. Always treated with the utmost in courtesy, particularly by Tish Corracio, whom I've been "woking" with. Thanks, Nelson Fox

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Nelson, Tish is fantastic! Glad we could help. Thanks for choosing Best Chevy! -- Harry Haigh Service Manager

Great customer service

I went in for an oil change and an inspection sticker. The oil change went well -- however, the machine for the inspection sticker broke. The gentleman who was helping me was named Mike and he offered to call me when the machine was up and running so I could get to my appointment on time. I did end up coming back the same day and he waived all the service fees for my inconvenience and was extremely polite/explanatory about the whole thing. This kind of customer service will make me a repeat customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ashley, Mike is Fantastic! Glad we could help. Thanks for choosing Best Chevrolet! -- Harry Haigh Service Manager

great sales and service

I have bought Suburbans from you for 35 years. Does that say something? For the last 13 years I have continued to buy them here although we live in Savannah,GA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bruce! Thanks for the great review! Wow 35 years! Thanks for Choosing Best Chevy, even from all the way in Georgia! -- Bruce Gemmill Sales Manager

Customer

I was attended too almost immediately after arriving..Car was serviced in a reasonable amount of time. I appreciated the extra effort to attend to my input.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Andrew, Thanks for stopping by! We are always here to help. -- Harry Haigh Service Manager