Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Southgate Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2009

Welcome to Southgate Ford

...


Southgate Ford, a Ford dealer in Southgate, Michigan offers new Ford Cars, Trucks, SUVs and Crossovers online for all new Ford, including E-Series Wagon, Edge, Escape, Expedition, Explorer, F-150, F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, Fiesta, Flex, Focus, Focus Sedan, Fusion, Mustang, Ranger, Taurus, Transit Connect. Find your dream car from our Ford showroom of cars, trucks, SUVs and Crossovers or search our new Ford inventory to see what is on our lot, get new car pricing and free Ford price quotes. View our used car inventory, including our pre-owned Ford vehicles.

"DownRiver's Finest Pre-Owned Cars"

Service

Wheel Balance

$29.95 and up*

Tire Rotation

$19.5 and up*

Oil, Filter Change

$39.95

Wheel Alignment (4WD)

$86.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
249 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 8, 2018

    WORST SERVICE DEPARTMENT EVER!!!. November 26 I took my Flex in for "The Works Package", took them about an hour and a half...OK No Sweat, they're... doing remodeling , things are in disarray...I get it, No Problem, BUT I was informed by the Tech that my BRAKES need attention before it gets to be too late, so I made and appointment with for Monday December 3 at 9am. I asked how long it would take because I would have to wait for the vehicle, I was told 2-3 hours. On the morning of my appointment I arrived at 8:40am for my 9am appointment. When I checked in I told the service advisor I would be waiting and asked , How Long? and again was told 2-3 hours, maybe a bit longer depending. My car was finished and released back to me at 3:15pm, the advisor made an excuse of the tech having trouble turning the rotors....However, I walked over to peek in the service bay 4 times,including walking over to McDonalds for lunch, my car was up on the hoist wheels off, rotors on but no one in sight. I did notice that several cars were brought in for service recalls and it seemed that the mechanics were pulled off the cars being worked on and then these folks we're taken ahead of us already waiting. About 30 minutes before my car was done the service advisor finally did offer me a cup of coffee and some left over pizza from their lunch. From now on I will take my car down to Friendly in Monroe or even out to Spirit in Dundee...WORST SERVICE DEPARTMENT EVER!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    November 25, 2018

    I took my Ford Escape to the service department for an oil change. The only problem was the chaos in the parking lot. There is a lot of remodeling and... confusion. I had to wait in my vehicle for thirty minutes or so. I have received three e-mails, a phone call and a letter thanking me for using your service. Why are you sending so many e-mails and other correspondence to thank me for using the Ford service? It is annoying.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 10, 2018

    Great process from start to finish. They were very helpful in finding a car that was right for me and fit within my budget. No pressure

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback of our Staff's outstanding service! It means so much to us to have earned your trust in our business! We hope to see ...you again in the future! Take care!

  • 5.0 out of 5
    November 13, 2018

    I always get great Service at Southgate Ford. Jamie Thompson is the best in service and Al Orlowski is the best in sales.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maureen, thank you for your kind review; we are happy to pass along your comments to Al and Jamie! Our team is dedicated to providing top-quality serv...ice, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    November 8, 2018

    Very pleasant experience. I have used this dealership for my other vehicle as well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2018

    I just picked my Ford Flex up from Southgate Ford today. I had not dealt with them previously. I called a closer dealership first and they informed me... it would be about a week before they could even look at it. My rear door wouldn't close so I couldn't really wait a week. Southgate Ford had me bring it in the next day although they were extremely busy. They had to send for a part and it was still done yesterday evening which was the next day. Brent was the individual who worked on my car and he was very helpful and pleasant in letting me know the timeline. We are looking for a new vehicle and will look at Southgate Ford first due to our positve experience with their service department.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 3, 2018

    Southgate Ford's Service Department is exceptionally friendly and prompt on dealing with customers. Jamie Thompson their Service Advisor is very... professional, courteous, and goes that extra mile to please her customers. We have had our vehicles serviced there for the last 15 years. I would highly recommend Southgate Ford to deal with your vehicle problems.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 29, 2018

    RR tire was losing air, upon inspection I found what appeared to be a foreign object in tire, I purchased the wheel and tire warranty at time I purchased... car, so I took it back for repair. Staff acted in a professional manner and car was done in timely manner, less than 1 hour. Service personnel took the screw which caused flat out taped it to paper on dash and showed it to me so I would know what caused it.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, it is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and ...we're so happy to hear that your experience reflected this.

  • 5.0 out of 5
    October 15, 2018

    I recently moved to Michigan and have been getting my car serviced at Southgate. The people working there are always super friendly and helpful. Even with... the construction going on they were able to change my oil quickly with no issues!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2018

    I am always pleased with the experience I have when I take my vehicle in for service at Southgate Ford. They are friendly, knowledgeable, and efficient.... Went in for an oil change and the process was streamlined and quick. I love their sales department and look forward to returning back when my lease is due. Also made a trip to the body shop this year and again was greeted with helpful staff that made my experience a great one.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karenm, we appreciate your feedback of our Staff's outstanding service! Safe travels!

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Southgate Ford

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