Reviews
Lazy, unhelpful, and dismissive. The service department seems unwilling to do more than the bare minimum to resolve their customers’ problems. Even when they do attempt to address an issue, I have little confidence in their ability to resolve it properly. Overall, the level of service and professionalism has been extremely disappointing. I would recommend using literally any other Ford service department over these bumbling buffoons.
Lazy, unhelpful, and dismissive. The service department seems unwilling to do more than the bare minimum to resolve their customers’ problems. Even when they do attempt to address an issue, I have little confidence in their ability to resolve it properly. Overall, the level of service and professionalism has been extremely disappointing. I would recommend using literally any other Ford service department over these bumbling buffoons.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Eric, we are disappointed to learn of your experience here at Southgate Ford, but we will take this opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (734) 324-9813 so we can work towards a resolution. We look forward to hearing from you.
Southgate for did an excellent job with the purchase of my new F-150. They took the time to explain everything, and got me the best price. I would recommend any customer looking for a ford car to go to Southgate ford!
Southgate for did an excellent job with the purchase of my new F-150. They took the time to explain everything, and got me the best price. I would recommend any customer looking for a ford car to go to Southgate ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again in the future. Best wishes, Southgate Ford
My problem was corrected in a short amount of time. I also got the Works. It was done in a short amount of time. The service department did a great job. Thank you Joan and staff
My problem was corrected in a short amount of time. I also got the Works. It was done in a short amount of time. The service department did a great job. Thank you Joan and staff
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Love my explorer. First one. Its big but great. Will get another in 2 yrs
Love my explorer. First one. Its big but great. Will get another in 2 yrs
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cheryl, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
John Mehall is a great dealer at Southgate Ford. We have been leasing cars from him for years
John Mehall is a great dealer at Southgate Ford. We have been leasing cars from him for years
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We always have a great experience leasing our cars from Ken Garvin at Southgate Ford. He is very honest and really cares for his customers. We trust him to always tell us the truth about all aspects of our transaction.
We always have a great experience leasing our cars from Ken Garvin at Southgate Ford. He is very honest and really cares for his customers. We trust him to always tell us the truth about all aspects of our transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephanie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
The entire experience from start to finish was excellent. No pressure, no hassle and everyone was very professional and pleasant to deal with.
The entire experience from start to finish was excellent. No pressure, no hassle and everyone was very professional and pleasant to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Heather, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The process was as quick and painless as possible, with Ken Garvin as our sales rep. He's been our salesman for 3 leases and a new car purchase so far, and he's been extremely helpful every time. The rest of the sales crew, including the finance manager, sales manager, and the desk receptionist are very friendly as well. There's never been pressure to overspend or commit to something I wasn't ready for.
The process was as quick and painless as possible, with Ken Garvin as our sales rep. He's been our salesman for 3 leases and a new car purchase so far, and he's been extremely helpful every time. The rest of the sales crew, including the finance manager, sales manager, and the desk receptionist are very friendly as well. There's never been pressure to overspend or commit to something I wasn't ready for.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle is the best & the repair shop workers always do a wonderful job with service of any kind
Michelle is the best & the repair shop workers always do a wonderful job with service of any kind
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!
Convenient location and long term association with Jeff spooner for confidence in leasing experience with ford
Convenient location and long term association with Jeff spooner for confidence in leasing experience with ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car