Southgate Ford

WORST SERVICE DEPARTMENT EVER!!!. November 26 I took my Flex in for "The Works Package", took them about an hour and a half...OK No Sweat, they're... doing remodeling , things are in disarray...I get it, No Problem, BUT I was informed by the Tech that my BRAKES need attention before it gets to be too late, so I made and appointment with for Monday December 3 at 9am. I asked how long it would take because I would have to wait for the vehicle, I was told 2-3 hours. On the morning of my appointment I arrived at 8:40am for my 9am appointment. When I checked in I told the service advisor I would be waiting and asked , How Long? and again was told 2-3 hours, maybe a bit longer depending. My car was finished and released back to me at 3:15pm, the advisor made an excuse of the tech having trouble turning the rotors....However, I walked over to peek in the service bay 4 times,including walking over to McDonalds for lunch, my car was up on the hoist wheels off, rotors on but no one in sight. I did notice that several cars were brought in for service recalls and it seemed that the mechanics were pulled off the cars being worked on and then these folks we're taken ahead of us already waiting. About 30 minutes before my car was done the service advisor finally did offer me a cup of coffee and some left over pizza from their lunch. From now on I will take my car down to Friendly in Monroe or even out to Spirit in Dundee...WORST SERVICE DEPARTMENT EVER!!!!

I took my Ford Escape to the service department for an oil change. The only problem was the chaos in the parking lot. There is a lot of remodeling and... confusion. I had to wait in my vehicle for thirty minutes or so. I have received three e-mails, a phone call and a letter thanking me for using your service. Why are you sending so many e-mails and other correspondence to thank me for using the Ford service? It is annoying.

Great process from start to finish. They were very helpful in finding a car that was right for me and fit within my budget. No pressure

I always get great Service at Southgate Ford. Jamie Thompson is the best in service and Al Orlowski is the best in sales.

Very pleasant experience. I have used this dealership for my other vehicle as well.

I just picked my Ford Flex up from Southgate Ford today. I had not dealt with them previously. I called a closer dealership first and they informed me... it would be about a week before they could even look at it. My rear door wouldn't close so I couldn't really wait a week. Southgate Ford had me bring it in the next day although they were extremely busy. They had to send for a part and it was still done yesterday evening which was the next day. Brent was the individual who worked on my car and he was very helpful and pleasant in letting me know the timeline. We are looking for a new vehicle and will look at Southgate Ford first due to our positve experience with their service department.

Southgate Ford's Service Department is exceptionally friendly and prompt on dealing with customers. Jamie Thompson their Service Advisor is very... professional, courteous, and goes that extra mile to please her customers. We have had our vehicles serviced there for the last 15 years. I would highly recommend Southgate Ford to deal with your vehicle problems.

RR tire was losing air, upon inspection I found what appeared to be a foreign object in tire, I purchased the wheel and tire warranty at time I purchased... car, so I took it back for repair. Staff acted in a professional manner and car was done in timely manner, less than 1 hour. Service personnel took the screw which caused flat out taped it to paper on dash and showed it to me so I would know what caused it.

I recently moved to Michigan and have been getting my car serviced at Southgate. The people working there are always super friendly and helpful. Even with... the construction going on they were able to change my oil quickly with no issues!

I am always pleased with the experience I have when I take my vehicle in for service at Southgate Ford. They are friendly, knowledgeable, and efficient.... Went in for an oil change and the process was streamlined and quick. I love their sales department and look forward to returning back when my lease is due. Also made a trip to the body shop this year and again was greeted with helpful staff that made my experience a great one.