Reviews
Nelson took great care of me and I can’t say enough about
Nelson took great care of me and I can’t say enough about the dealership to do it justice. They got me everything I wanted and it was well worth the hour drive up there. This is a dealership with quality cars and honest salespeople.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ram Rebel Courtesy of Kayla Jaffas
Ram Rebel 2020 I live in California and right now is a bad time to buy a new or used car. Prices are high and inventory is low. I had been looking for a particular Ram Rebel for about 4 months when I reached out to Kayla Jaffas at Seelye of Paw Paw in Michigan. I first contacted her on February 11th, 2022. I had never purchased from a different state and had never purchased a car sight unseen. In order to do so, I needed to trust the person I was dealing with directly and I trust Kayla. Over the next 11 days she sent me 78 texts, 14 emails, 9 photos, and 5 videos as she walked me through the process of determining whether or not this truck was the right fit for me. I had a lot to learn about purchasing a car remotely and she was a patient and encouraging tutor. Thank you Kayla. The purchase price was agreed upon at the beginning and never changed. Once I decided this was the truck for me, Jeremy Schnooberger (Business Manager) handled all the paperwork, which included a number of Next-Day packages arriving at my door stop in California. Thank you Jeremy. It was truly a team effort. Kayla helped me with the decision making, Jeremy helped me with the legal end of things, and Brian Wiersma (another Sales Associate) sent me a video to wish me and my family well and to thank us for our business. Thank you Brian. If the opportunity presents itself, and I find myself off roading in the state of Michigan, I hope to talk to them all again - this time in person. Thank you Seelye of Paw Paw. Best, Matt
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ram Rebel 2020 I live in California and right now is a
Ram Rebel 2020 I live in California and right now is a bad time to buy a new or used car. Prices are high and inventory is low. I had been looking for a particular Ram Rebel for about 4 months when I reached out to Kayla Jaffas at Seelye of Paw Paw in Michigan. I first contacted her on February 11th, 2022. I had never purchased from a different state and had never purchased a car sight unseen. In order to do so, I needed to trust the person I was dealing with directly and I trust Kayla. Over the next 11 days she sent me 78 texts, 14 emails, 9 photos, and 5 videos as she walked me through the process of determining whether or not this truck was the right fit for me. I had a lot to learn about purchasing a car remotely and she was a patient and encouraging tutor. Thank you Kayla. The purchase price was agreed upon at the beginning and never changed. Once I decided this was the truck for me, Jeremy Schnooberger (Business Manager) handled all the paperwork, which included a number of Next-Day packages arriving at my door stop in California. Thank you Jeremy. It was truly a team effort. Kayla helped me with the decision making, Jeremy helped me with the legal end of things, and Brian Wiersma (another Sales Associate) sent me a video to wish me and my family well and to thank us for our business. Thank you Brian. If the opportunity presents itself, and I find myself off roading in the state of Michigan, I hope to talk to them all again - this time in person. Thank you Seelye of Paw Paw. Best, Matt
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Valentin is the best
Salesman Valentin helped my family get the best car for us and made the process simple and easy. Amazing customer service! “Better see Valentin.” Honest and kind
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Valentin was the best to work with!
Valentin was the best to work with! Ask for him- he’s fun to work with and keeps the process easy. Got our family a new car that’s safe and reliable for our baby. “Better see Valentin”
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Needing "bail money" for downpayment
Everything was going well with Brian Wiersma, the sales rep, until we started negotiating the down payment. He told me to "treat it like bail money" in a voicemail and wanted me to call everyone I know to get the money. He was angry. I was so offended that I walked away from the deal. I went back to collect the title from my trade-in and Brian, along with the finance manager, blew me off. All they needed to do was apologize and maybe even eat the down payment to show their sincerity of such a horrible statement. I have heard nothing from them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Everything was going well with Brian Wiersma, the sales...
Everything was going well with Brian Wiersma, the sales rep, until we started negotiating the down payment. He told me to "treat it like bail money" in a voicemail and wanted me to call everyone I know to get the money. He was angry. I was so offended that I walked away from the deal. I went back to collect the title from my trade-in and Brian, along with the finance manager, blew me off. All they needed to do was apologize and maybe even eat the down payment to show their sincerity of such a horrible statement. I have heard nothing from them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Brian is awesome
Brian Wiersma is amazing and has been a huge help. I normally hate salespeople but Brian Wiersma really blew me away. Brian wasn't pushy and all salesey and really answered my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing customer service
Worked with Brian Wiersma, who was hands down the greatest. He had a cold water waiting for me at his desk after my test drive. I really felt like he is professional, in behavior and in conversation. And still very friendly and comfortable. Genuinely, if you want to be treated well, Brian Wiersma is the guy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian Wiersma is amazing and has been a huge help. I...
Brian Wiersma is amazing and has been a huge help. I normally hate salespeople but Brian Wiersma really blew me away. Brian wasn't pushy and all salesey and really answered my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car