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Butler Ford

(370 reviews)
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

Reviews

(370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Ford from DealerRater.

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Excellent

Very friendly and supportive. Needed an item and they went out of their way to get before I left. Covered all service given and future work coming due.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Another Stellar Performance

I have purchased many cars from Butler over the past 37 years and Saturday's purchase was the best yet. They had what I needed in stock, so I could drive it away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Honest Trustwothy and Friendly Dealership

This is my second vehicle purchased from Butler ford. I discovered this dealership, when I purchased my first car through Costco car sales. I now know, that you can get the best deal in southern Oregon, by just dealing direct.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service!!

This is my 3rd vehicle purchased there. Rocky Moore has been outstanding during all my purchases. Excellent service and follow up. 2 Thumbs up! Great Dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service top notch sales

Rocky is an amazing salesman, I went there just to look and he talked me into buying a brand new F-150. This is the second vehicle in two years that I have bought from Butler Ford and will be purchasing another one within a year best Ford dealership in southern Oregon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I love my new car.

The people were very friendly and helpful. I had a great experience shopping with them. Steve and Craig were wonderful.I would highly recommend Butler ford to anyone looking to buy a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review of purchase of a 2013 F-150 Ford

We were extremely happy with Steve and the service/deal we received. We would recommend Steve and Butler Ford to anyone interested in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We couldn't be more pleased with our experience.

One the first day of our planned vacation trip to Canada our truck broke down. We decided to purchase a new truck so we could continue to pull our 5th wheel and finish what was left of our trip. Rocky Moore, our salesman was so good to us. He took our terrible situation and helped us every step of the way. He even hooked us up with a business that could make the necessary changes for our hitch and new height level on our trailer since we purchased a 4x4. He gave us the use of a free rental so we could get around Ashland and travel to Medford where the work was being done on our truck and trailer. He called us everyday, sometimes twice to check on how we were doing and if he could help us in any way. My husband and I can't say enough good things about how Rocky helped us during a very stressful time. If we lived in Oregon we would be regular customers at Butler Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service

Have always had good service and people are friendly and helpful. Truck was in and out in no time. Disappointed that truck was not vacuumed and washed. Voucher for car wash wont be used because we never go to that car wash

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love my experience and new car!!! :)

Plain and simple it was an Efficient and Pleasant experience! I started shopping in Medford but was treated with little respect the person at the other car lot just wanted to show cars I wasn't interested in. I came into Butler because it was on my way to work, and I should have started there! The staff was super helpful and was never intimidating or pushy. I will tell my friends and family that when shopping for a new car they should save themselves the time and start at Butler! PS... I did get a super awesome deal on a cute used red car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.