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Butler Ford

(370 reviews)
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

Reviews

(370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Ford from DealerRater.

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Quite pleased with my recent experience with Butler Ford

Quite pleased with my recent experience with Butler Ford of Ashland. The sales representative, Craig, and financial manager, Jeremy, were very curteous and not pushy in the least. I was kept informed of the status of my new F150 Lightning from manufacture, to shipping and then delivery to the dealership. Just a good overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very curteous, not puhy.

Very curteous, not puhy. Asked what I wanted in a vechilce and searched vechicles which had my request. My credit is a bit challengened and not only were they able to find what I wanted but it was within what I wanted. Thank you to the sales team at Butler.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were treated with the upmost respect and Ken went the

We were treated with the upmost respect and Ken went the extra mile to make our purchase go very smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Butler has always taken good care of my cars over the

Butler has always taken good care of my cars over the years so naturally when it was time for a new car I went to them. They are always helpful, dependable and trustworthy. Thanks Butler!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good communication and good people that enjoy what they

Good communication and good people that enjoy what they do helping find you the right vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone we interacted with was friendly and helpful.

Everyone we interacted with was friendly and helpful. No pressure at all and we picked up the truck we wanted on the same day we went to look. Very easy and plesant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you so very much for your excellent, professional,

Thank you so very much for your excellent, professional, prompt service especially office and service personnel and wonderful customer service and great waiting area a coffee!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2020 escape

James was extremely helpful and so was the guy I signed the contract with. Couldn't get what I wanted because the bank, but got something better than what I was using. Super helpful and got me set-up for building good credit and having a reliable vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Gregory, thank you for taking the time out of your day to tell us about your experience. At Butler Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Rocky and Craig were very helpful and personable in the

Rocky and Craig were very helpful and personable in the process of ordering my new Bronco. I highly recommend Butler Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They provide great service while keeping you informed

They provide great service while keeping you informed during the wait. The waiting area is also very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.