Cole Buick GMC Cadillac

Tod Burke worked my vehicle in even though he was busy. Thank you Tod. You are so considerate, and you are a GREAT service technician.

I felt like Pat (my wife) and I were on the same page with the staff from the beginning - - well, same paragraph to start, but soon got to the same page. All that I expected was presented without my having to ask. We left completely satisfied!

I thought my car had a fuel leak,it didn't, but Iwas able to have an apt the same day I called. Jim Marshall thoroughly explained the reason for the moisture I saw on my driveway. A loaner was provided and I had my car back the next day sparkling after the courtesy wash. Great experience. Thanks Dick Lamb

With help from the Cole staff, especially Bruce Kracker and the General Manager Jack, we moved from a expiring lease on a 2011 Regal and a 2003 Silverado in terrible shape to a beautiful red Verano and a spacious new Sierra. We love our new vehicles! The Cole staff are welcoming and comfortable. They listened to our needs and wishes, and they did everything to make the leases possible. We really appreciate the care they took to handle every detail.

I had a lot of maintenance work done, and I would have liked some feedback (particularly on the tune up). I was charged a hundred dollars more than I anticipated because I have a V-8 (your records know that, and it should have been in the original estimate). There was a lot of overlap on all the maintenance that I had done, which should have made the cost less, but you charge full fare for each job.

My service advisor is NOT friendly. My husband pays too much money for your car for me to receive this kind of treatment. The last 2 times I have brought my car in for service, he was non responsive. Not sure what happened. We are also returning customers. This is our 3rd car from you Cole. Maybe we should drive up to Grand Rapids to purchase our next care???

Everyone was polite and helpful. The coffee was excellent and the waiting room is pleasant and clean. I was wondering why it takes 1 hour and 15 min. to change oil and rotate tires when I am the first in line and on time for my appointment.

I'm always very pleased with my dealings with Cole Century. My husband and I are especially fond of Bruce Kraker, who is primarily responsible for our return to this dealership. He surely knows how to make every customer feel that they are important. We've purchased several vehicles, over the past years, through him. Also, Peter Dobson played a big part in finding just what I wanted in a timely manner. Thanks, Guys!! Thomas & R.Diane Jones

The service department was very friendly and scheduled us for an appointment when we wanted it! They said they would be done in an hour and they were. Great department!

I was very pleased with the service. They fit me in the same day I called. They kept me informed of progress along the way. Service was reasonably priced.