Fox Hills Chrysler Jeep

I called on the 2019 Jeep Grand with 4900 miles which is priced very reasonable, talked to the sales department and was told to come down to the lot,... when I got there I was told to look at other cars and the one I interested was no longer available. Nice bait and switch!!! Nice to see this Jeep still listed as available online. This is a bait and switch tactic to get people on the lot. Not a good practice in the day of the online review.

Tried to purchase a car, test drove the car, discussed payment options. Left to look at another car before making my decision and called back a few times... to talk to the salesman to work out the details and he doesn’t call back. Left several messages. I guess I’ll take my business elsewhere.

Jim Schebil (President) was very accomodating and never wavered from original agreement. Our salesman Tom Gackle helped us with ordering and providing... a smooth buying experience. We were treated extremely well and I would urge anyone to check with this dealership before signing on the dotted line elsewhere.

The worse experience you will ever encounter at a car dealership and the very shady business they run with zero customer service what so ever! Stay far... away from them, trust me!

We drove 8.5 hours from WI on April 26th to pick up an Acura TLX ASpec. Upon arrival, everything seemed to be going smoothly. After handing them the check... that our bank cut for the difference of the car price, minus our trade in amount, Nick (GM?) laughed and said no money or title, means no car. Eric spent hours on the phone with our loan officer, going over the details so everything should've been made clear at that point. Since WI is a title holding state, our bank paid off the loan and the title would be sent from the State of WI directly to the dealership... this is how all of our out of state car buying has worked but not at Fox Hills. Understandable but should've been made clear, knowing we were driving from WI. We immediately let our bank know what was happening and after they tried calling Nick, they called us and said that there was no answer to which his loudly replied (to ensure they could hear him through the phone) "they can call all they want but without my money or the title, there is no deal". Our loan officer offered to put our available home equity credit into our checking so we could actually pay CASH for the car, Nick said no.Our loan officer offered to send certified lien release, Nick still said no. It was now closing time so we had parted ways agreeing that our bank was going to overnight a new check for the full loan amount (now putting them at risk of DOUBLE the car cost) to arrive at 9:30am next day. While printing the new check, our bank noticed a discrepancy in the purchase contract and that Fox Hills charged us an additional $600 for taxes. It is now 6:00pm. My husband and I both texted Eric asking the exact total for the new check for (his cell # was the only one we had) so our bank could make sure to get the check there by morning. No answer so I emailed Eric, Nick and Anthony to give them an update that it was too late to overnight the check now since we aren't clear on the amount and we would seek further options. Our loan officer and bank processor stayed at work TWO HOURS after closing trying to make this happen, while something in their gut didn't feel right about this dealership. They added a "critical care" option to their FedEx account which allows same day air on Saturday. Again, I emailed Eric, Nick and Anthony to let them know we would come to the dealership first thing in the morning, asked that they could rewrite the purchase contract, send it to the bank, the bank cuts the check, FedEx will already be there waiting and the check would arrive to the dealership at 6pm on Saturday. 10am sharp on Saturday morning, we were waiting at the dealership when Nick arrived. We explained what the bank was doing and since the dealership closes at 3pm, asked if he would be ok meeting us after hours to accept the check and close this deal. He said no.... after all that we have gone through up to this point and our bank bending over backwards, he is not even willing to come in after hours. 3 of his employees had offered to come and meet us after hours to help us but they needed his approval AND HE STILL SAID NO! I had asked Nick where "business" ends and "customer service" begins and voiced my opinion of our treatment, in which he ripped up the purchase contract, said he did not deserve to be talked to that way (YES, he actually did) and that we are done here. At this time, other employees were still trying to help us but to no avail because to Nick, it was now personal. Fox Hill employees told me that he was a very unpleasant person to work with and he treats customers like garbage. My husband emailed Jim, the owner, to fill him in on what transpired over the course of a 24 hour experience to which his reply was a total of one line "Cannot deliver a car without the money" followed by another line in a separate email "Especially a car going out of state". I feel sad for their employees and more so, the customers who have no idea what they're in for.

My family purchased a vehicle off this used car lot in January 2018. We paid $23,000 for a 2007 Rubicon Jeep Unlimited with about 37,000 miles. In under... 4 months of regular driving on paved roads, the right rear sway bar came unwelded from the axle (while driving) which cost $1000 to replace and the sales department said…sorry, you didn’t purchase a warranty. Maybe you should properly inspect the vehicles you sell on your lot. Never shop at this dealership!

We traded in two of our vehicles for one of their used cars. I did most of the deal through emails and phone calls which were always promptly returned.... They saved me some money and made it so easy to work with me when it came to the things that were important to me in a vehicle. Literally all we had to do was come in and sign the paperwork and drive off! I highly recommend this no-pressure, easy to work with dealership.

I was very impressed with the dealership and the man helping us. They made it very easy and even relaxing. They even fought to get us a great APR. I would... definitely come back.

I have been checking several dealers for a nice used car. Some dealers seemed interested, others didn't care less. However, I discovered that Fox Hills... was back in business and I had great experiences with them in the past (to the tune of 6 cars). Well, I'm glad I'm back. They treated me very professionally. Ryan Edwards (Used Cars) let me check several and even took a few on test drives. And when it came time to close the deal, it was simple and easy. No pushy sales approach. They explained the facts and options available and I was free to choose. I'm glad I'm back and when my next lease is up (end of 2017), I know where I am going to go back to. Thanks guys for the great used car!