Jack Demmer Ford

This dealership and my sales representative (Bob Pugh) are both very professional and efficient. My family has leased numerous vehicles from Jack Demmer Ford.

I shudder at the thought of having my wife or young daughter having to go to this service shop. The service guy that helped check my car in for a recall knows very little about customer service and acted as if it is an inconvenience to have to deal with me - just a general lack of friendly attitude. When I asked for a shuttle to get home (as I was promised when I booked the appointment), he told me I would have to wait for 5 to 10 minutes. Twenty minutes later, I returned to the desk and inquired about the delay and was told he only had one driver that is busy parking cars and would have to continue to wait. Eventually, I had to enlist the help of my salesman to get the shuttle driver to drive me and other customers home. The question is why is it more important for the driver to park cars than to drive customers home, and why the unfriendly attitude when I am already inconvenienced by having to take time off to take my car to a prescheduled appointment for a second recall?

Not a big fan... The service dept. in my opinion are dishonest and does shabby work..

Great place. They got my Escape in, got a loner, engine work done. 14 days later got my Escape back after the wait on parts. This is my dealership I deal with only.

My day did not start well as I drove down my driveway and heard a thumping sound. Took my car to my Jack Demmer dealership only to find that the tire couldn't be patched due to the location of the leak. Then I got the good news; my tires were still under warranty! The good folks at Demmer completely replaced the tire with a brand new tire for free. They were courteous and informative, and the location was clean and comfortable. Thanks fellas. 😊

The Demmer Quicklane team is always great. Very thorough. It costs just a little more than the fast oil change places—and it’s worth it.

Brought my car in for a few recalls and was told it will take a couple of days. It took over 4 days to fix. On the 3rd day I got a call saying they broke something while trying to fix one of the recalls. No loaners were available either. Dealerships need a method to track service progress online.

Harley fisher listens to what I want and he arranges it. To my satisfaction. The dealership is always clean and inviting.

Bought the vehicle from the dealer 3 years ago. The regular oil change and tire rotation services has been excellent, as well as warranty services I had. Last Wednesday I had that works done in about an hour and a half where there were the full of room people waiting, and work still being done by the promised time limit.

Greatest experience, very informative and efficient. I would highly recommend my sales person, Mr. Dylan Towler.