Reviews
Write a reviewI can't thank the team at Westborn enough for the amazing
I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months. I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!
I can't thank the team at Westborn enough for the amazing
I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months. I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Liz, we're thrilled to hear about your fantastic experience with our team! It's great to know that Mike, Josh, Tim, Marc, and Dave made your visit so smooth. We appreciate your loyalty and look forward to continuing to support you with all your car needs!
I can't thank the team at Westborn enough for the amazing
I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months(tried working with my local dealership but was running into issues). I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!
I can't thank the team at Westborn enough for the amazing
I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months(tried working with my local dealership but was running into issues). I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elyon, we’re thrilled to hear about your experience! It’s fantastic to know our team, especially Mike, Josh, Tim, Marc, and Dave, provided the service you trust. Your loyalty means the world to us, and we look forward to continuing to support you with your automotive needs!
The sales person was nice and helpful one of the managers
The sales person was nice and helpful one of the managers Jeff I don’t know his last name worked it out to where I would have a monthly payment over a term with the down payment. Everything was set agreed to the price came back the next day ready to sign papers they raise the price on me $100 saying that I made the mistake. I asked them to review the cameras in his office they would not review it so I can prove them wrong. My son was with me he even said That he seen the original payment that I came back to the dealership to send papers for . I read reviews on this dealer before and they were not good. I don’t know what made me go to the dealer to try to a vehicle. They are not honest people they will lie to you tell you because of Covid because of this because of that and it’s just I would not recommend us to any new buyer or Ali participant you will have better luck somewhere else believe me
The sales person was nice and helpful one of the managers
The sales person was nice and helpful one of the managers Jeff I don’t know his last name worked it out to where I would have a monthly payment over a term with the down payment. Everything was set agreed to the price came back the next day ready to sign papers they raise the price on me $100 saying that I made the mistake. I asked them to review the cameras in his office they would not review it so I can prove them wrong. My son was with me he even said That he seen the original payment that I came back to the dealership to send papers for . I read reviews on this dealer before and they were not good. I don’t know what made me go to the dealer to try to a vehicle. They are not honest people they will lie to you tell you because of Covid because of this because of that and it’s just I would not recommend us to any new buyer or Ali participant you will have better luck somewhere else believe me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi there, we're sorry to hear about your negative experience with our dealership. We strive to provide honest and transparent service, so this is concerning. We'd appreciate the opportunity to address your concerns further. Please reach out to our customer service team so we can assist you. Sincerely, Jeff Roekle, Business Manager, jeff.roekle@westbornchryslerjeep.com, 313-562-9559
Liars scam artists I'm 100% sure they will respond to
Liars scam artists I'm 100% sure they will respond to this and say please contact us we would love to solve your issues and no they don't solve anything and the manager is the worst one there . Save your time and money and avoid these scammers
Liars scam artists I'm 100% sure they will respond to
Liars scam artists I'm 100% sure they will respond to this and say please contact us we would love to solve your issues and no they don't solve anything and the manager is the worst one there . Save your time and money and avoid these scammers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Chan, we're sorry to hear about your negative experience. We take feedback seriously and strive to improve our services. If there's anything specific we can assist you with, please let us know. Thank you for bringing this to our attention.
Advertise everyone approved but not true.
Advertise everyone approved but not true. They try and dump high mileage or slow selling vehicles on consumers. Rude salesmen. What dealership doesn’t allow test drives? Well they do but only if you’re White.
Advertise everyone approved but not true.
Advertise everyone approved but not true. They try and dump high mileage or slow selling vehicles on consumers. Rude salesmen. What dealership doesn’t allow test drives? Well they do but only if you’re White.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Jeff Roekle, Business Manager, jeff.roekle@westbornchryslerjeep.com, 313-562-9559
I called over a dozen times, left voice messages as well. Obviously you’re not interested in responding or resolving the issue and your post was just for prospective customers to think that you had an interest in solving what’s obviously an internal issue
Service
I was happy with with the service overall. Tim returned my calls when I left a message. They replaced power steering pump, valve cover, and left front caliper. The only thing I was not happy with was I told them the car was pulling to the left. I was told it was because of the caliper. I asked them to check the front alignment. They did not and the car is still pulling to the left.
Service
I was happy with with the service overall. Tim returned my calls when I left a message. They replaced power steering pump, valve cover, and left front caliper. The only thing I was not happy with was I told them the car was pulling to the left. I was told it was because of the caliper. I asked them to check the front alignment. They did not and the car is still pulling to the left.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this wonderful feedback with us, Thomas! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!
KUDOS to WESTBORN CHRYSER-SERVICE DEPT
I would like to thank DAVID in the Service Dept for his professionalism and customer first attitude. I am a 25 year customer at Westborn and when David waits on me he always has a pleasant attitude. He gives me detail of what needs to be done, the estimated time and cost. The professionalism of David is why I've been a customer for so many years.
KUDOS to WESTBORN CHRYSER-SERVICE DEPT
I would like to thank DAVID in the Service Dept for his professionalism and customer first attitude. I am a 25 year customer at Westborn and when David waits on me he always has a pleasant attitude. He gives me detail of what needs to be done, the estimated time and cost. The professionalism of David is why I've been a customer for so many years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are incredibly grateful that you took the time out to leave us this note, Shirley. It's customers like you that make our job wonderful. We look forward to serving you again!
Don’t buy anything from them!!
This dealership is a rip off, they will sale you a lemon!! DON’T BUY ANYTHING FROM THEM!! I bought a car from them and less then 6 months later the engine went out! They then tried to say it was my fault and wanted $1100 to break the engine down!! They have had my car for 4 months now and will not answer my calls!! DO Not Buy anything from them you will be disappointed and stuck paying for a car that is not running 🤬😤😡🤯
Don’t buy anything from them!!
This dealership is a rip off, they will sale you a lemon!! DON’T BUY ANYTHING FROM THEM!! I bought a car from them and less then 6 months later the engine went out! They then tried to say it was my fault and wanted $1100 to break the engine down!! They have had my car for 4 months now and will not answer my calls!! DO Not Buy anything from them you will be disappointed and stuck paying for a car that is not running 🤬😤😡🤯
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559
You told me you can help me because I had some problems
You told me you can help me because I had some problems with my credit but you didn't help me and wasted my time and gas money
You told me you can help me because I had some problems
You told me you can help me because I had some problems with my credit but you didn't help me and wasted my time and gas money
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
You feel me
We're so sorry to hear that your appointment left you feeling unsatisfied. We'd love to have the opportunity to work with you towards the best solution. If you have any additional questions, please feel free to give us a call. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559
The worst dealership ever David the service department...
The worst dealership ever David the service department claims he’s the manager is a total moron just keep lie saying it need this th
The worst dealership ever David the service department...
The worst dealership ever David the service department claims he’s the manager is a total moron just keep lie saying it need this th
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience was unsatisfactory. If you have a moment, please give us a call to discuss this matter further. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559