Todd Wenzel Buick GMC of Westland

I felt like a valued customer from start to finish thanks to Xavier and the Todd Wenzel family! Xavier was very patient with me and answered as well as anticipated any questions or concerns i had. Great salesman!

Good Service. Nice waiting area. Good coffee, water, snacks and fruit. Comfortable seating. Friendly staff, quick intake, and my SUV looked fresh and clean. The service man apologized for the long wait, he said it wasn't cleaned to his satisfaction, which I was grateful for his care.

I bought my 2014 Sierra new from Red Holman, now Todd Wenzel. From day (night) one, I've had trouble seeing at night with the headlights on this vehicle. While searching for a fix from an aftermarket auto supply, I found several complaints which led me to a TSB (technical service bulletin) from GM. Apparently GM has acknowledged that they have received enough complaints that a fix was needed. I called Todd Wenzel and talked to Craig in the service department. He of course never heard of any complaints. Must be new or filling in I thought to myself. He finally found the TSB after I gave him the number. At this point he wants me to bring in my truck and said that it wouldn't be covered under warranty. I explained that not only did I pay for an extended 100,000 mile warranty which was supposed to cover everything except normal wear items, but it was a safety issue as far as I was concerned. A problem that GM had already acknowledged. I also pointed out that this TSB only covered certain model years because this fix was incorporated on all new builds at a certain point in 2015. So Craig, it's not a problem, but this fix is now incorporated in all new vehicles because of all the customer complaints. Fine. Lets move on with a quote for my windshield, which I need to get replaced when I bring my truck in for an oil change. I already had a couple of quotes from glass shops in the area ranging from a couple of hundred for OMM aftermarket to about 680.00 for an OEM original equipment. But I thought I would go ahead and have the dealer fix it, as long as they were in the ball park, and get everything done at once. Then maybe they could tell me if they would take care of this TSB Service Bulletin as well. That's when he gives me a quote of $2,500.00. I took that as an insult. Needless to say I won't be having any more work done at Todd Wenzel and will be looking for a new dealer. I'm also going to do my best to share this with GM corporate to see what their take on getting a TSB taken care of. Yes I'm only one tiny little GMC truck owner. But I have choices, and I plan to share my experience with everyone else I know.

Great explanation of the possible causes of my problem which were most likely and how long repairs would take depending on exactly what was wrong. And I have recommended the dealership to several family and friends.

It was a picture perfect oil change! Quick turn-a-round time! I highly recommend taking you Buick or GM product to Todd Wenzel's facilities. Good Job!

The service was great. But i really hate filling out these survey's which i know are a pain for the dealership also because the only ones that really want to fill them out are the ones that feel that they got horrible service or were not treated right.

Every employee was pleasant and courteous. They made sure I had a pleasant experience. The waiting room could use more magazines for women.

It was our first time dealing with Bob Staples as we used to deal with Craig Timko. Bob was extremely pleasant and informative and we were very satisfied.

Great experience - everyone was helpful and so kind. Dealership and our sales person would always keep us updated on the status of my truck being delivered.

This was a Professional and timely service which made my experience go smoothly. I would recommend this location to anyone.