Skip to main content

Southern Oregon Subaru

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southern Oregon Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Great Job Kelly Lara and the Subaru Service Team!

I took my 2002 Outback in Friday morning March 27,2015 without an appointment due to some Air Conditioner issues and loose fan belts. Kelley Lara got my vehicle in for a diagnostic check, arranged for a rental car so I could get back to work on time. She called during the day with a repair update and estimate and had the car ready to go by 4:30 P.M. on time on budget. I drove to Crater Lake for snow shoeing on Sunday with my old car back in great shape again. Thanks to Kelly and to the Subaru Service team for a job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

That is great to hear, Jerry! We appreciate the feedback and are very happy that we could get you back on the road in a timely fashion. Will be sure to pass along your kind words to Kelley and the rest of the team.

Craig Pena and Kevin Knopf are all stars!

Thank you Craig for giving me a great car buying experience. You asked all the right questions, got to know us to find out what we wanted. After all that we went through some difficult time getting financed, and thank you Kevin for getting us the best rate possible, Everyone here at SOSVM are great! I will surely tell everyone about my experience! Thank you all! Kim Brooks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for taking the time to give us this review, Kim. Good to know that Craig asked all the right questions and that Kevin got you the best rate possible. And thanks in advance for telling everyone about your experience! Enjoy your new ride, and we'll see you again when you come in for your free oil change.

A dealership with great customer service.

Nick Knutson made shopping for a new car pleasant. He answered all my questions confidently and was friendly & patient throughout my looong day of decision making... This was my first experience choosing and buying a car for myself and Nick helped me all along the way. Craig and the rest of the staff members were friendly and accommodated all my requests. No high pressure or double teaming even though I was a challenging customer :/ I love my new l'il blue Subaru!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Susan, for taking the time to talk about your experience with us. It is always good to hear that our folks are taking good care of our customers. Good to know that Nick made the experience pleasant and that he was friendly and patient, and that Craig and the rest of our folks were friendly and accommodating. And last, we love it that your love your l'il blue Subaru!

Good Experience with these dealers

I had a good experience dealing with the dealers here. I felt comfortable dealing with Matthew and Carl. They were nice and real and didn't pressure me into anything I wasn't sure about which helped me feel more relaxed through the stressful process of buying a car. They also gave accurate information that was not misleading or tricky.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for the feedback, VS! Good to hear that Matt and Carl were nice and real and no-pressure. Enjoy your new ride, and we'll see you again when you come in for your free oil change.

Great Dealership Great Car Great Salesperson

Dealership clean and comfortable; salesperson John - patient, knowledgable, communicative and helpful; car fantastic. All staff genuinely warm. Until this purchase I had always owned Toyota vehicles. Now that I have a Subaru Forester I cannot imagine ever driving anything else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the feedback and kind words, Kathleen. Good to hear that John was patient, knowledgeable, communicative and helpful, and that your new car is fantastic. Enjoy your Forester, and we'll see you again when you come in for your free oil change. In the meantime, if you have any questions about your Subaru and/or thoughts on how we can improve, we'd love to hear from you.

John Curtis and Suzanne Henning

We just purchased a 2015 Forester from Matt. What a great experience to deal with a knowledgeable and competent sales rep.A pleasure doing business with Matt.He was not only professional but had a great sense of humor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for the feedback, John. Good to hear that Matt was professional and had a great sense of humor (we like him, too!). Enjoy your new Forester, and we'll see you again when you come in for your free oil change.

Bought our 2nd Outback from Matt & Jeff today!

This was such an amazing experience! Thank you so much! Matt was so knowledgeable and personable. He really knows his cars! No pushing, very painless purchase! Our last Outback we bought here has 340K miles and are looking forward to this new Outback!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for taking the time to give us your feedback, Bruce & Stephanie. And thanks for coming back to us again for this second purchase; we sincerely appreciate the fact that you chose to do business with us again. Good to know that Matt was so knowledgeable and that your experience was painless. Would love to get a photo of you and your Outback next time you get it out into the wilds. Enjoy your new Subaru, and we'll see you again when you come in for your free oil change.

Purchase of new 2014 Legacy Sport from Matt

Matt was extremely friendly, funny and was easy to work with. It was easy to see that purchasing a new car over a used car was the best way to go. The financing process was great and they gave me what I wanted for my trade in, and an interest rate and payments that were perfect. Matt was very professional and was probably one of the two best dealer representatives that we have ever dealt with, the other also being a SOSVM employee "Jeff". Our family has purchased four cars in total here and I would not hesistate to come back again or send my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Erin, for this feedback. Good to know that Matt helped you decide on the right vehicle for your needs, and that he was friendly, funny, and easy to work with. Thank you in advance for any referrals to your friends and family, and thank you for continuing to do your business with us; we really do appreciate it. We'll see you again when you come in for your free oil change, and in the meantime, please feel free to let us know if there is anything that we can do to improve.

Craig Pena is the best!

Having bought many vehicles in the past at 66 years old, this has been an exceptionally good experience. No head bumping, no loud voices, very pleasant. More than willing to refer both friends and fmaily to Southern Oregon Subaru and Craig Pena. We came in here not intending to buy a car, just looking. Craig was very professional at what he does.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the feedback, Roger and Elaine. Good to hear that Craig was very professional and pleasant. We appreciate the referrals to your friends and family and will do our very best to make sure that they have the same experience that you folks did.

Wonderfully easy experience

We would like to thank Nick Knutson for our wonderful easy experience with purchasing our first Subaru. His knowledge of the Subaru made it an easy and comfortable decision in purchasing the 2015 Subaru Forester. We were comfortable with you the second we met you. We see a bright future in sales. We would recommend our friends and family to you any day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Hugh, we appreciate it that you took the time to talk about your experience. Good to hear that Nick made it easy and comfortable for you to buy your first Subaru. And thanks in advance for recommending Nick to your friends and family. Enjoy your new Forester, and we'll see you again when you come in for your free oil change.