Pritchard Automotive

Everyone that I encountered at Pritchard Automotive was friendly and helpful. I mostly dealt with Dan, who went out of his way to make the process of buying my first used car straightforward and easy. They were incredibly accommodating and patient, and I would highly recommend this dealership.

My vehicle needed an inspection and it had a sound in front end that I needed to have checked. They got me right in, did the inspection and checked out the problem. They were great and very efficient. They contacted manufacturer dealer to see if vehicle was still under warranty. It was so I have to take it else where to be fixed. If it wasn't under warranty, I would have totally trusted the mechanic at Pritchards that did my inspection to do any repairs on my vehicle.

There's a reason why I keep coming back to this dealership. I have bought vehicles here in the past. I have my repairs done here as well at Pritchard Automotive. These folks are running a fourth generation business, out of the same location. The pride that drives them shows in each repair as well as each sale......you can't beat that. I am currently 51 years old, and I will never stop looking for old school shops like this one for just about everything I do. Life is much sweeter when ya have places like this to take care of you when life flings it at you.

Good service and great work! I recommend this place to anyone that needs auto body repair.

I've been taking my car to Pritchard for Oil Changes & Inspections since Sept 2013. I've always worked with Ed. My car had been making a weird rattling noise for some time but I hadn't addressed it. I took it for an oil change in June 2015 & asked for an estimate on a Timing Belt, Water pump & Serpentine belts as my car had hit 100,000 miles. I also asked where they would recommend I get new speakers for my car. I took the car in for the replacements over a week later & the serpentine belt was still not in yet so I had to go back to get that replaced two weeks later even though the belt was due the time of the first appt. During the first appt I was told I could get a ride home but they wouldn't be able to pick me up to get my car until the following day. I had plans that night so I stayed. I was told the appt would take 3-4 hours. I ended up in the waiting room for 7 hours. Someone else in the waiting room with me in the morning was dropped off & picked up while I was there & was wondering why I had been there the whole time. I was told it took longer than expected because they had trouble getting rusted screws back in. When I got home I checked out my car & there was a cover underneath that was hanging down because it was missing two screws. I had them put two screws in during the Serpentine replacement. In September I noticed something hanging down underneath my car & brought it in for that & to get it prepared for inspection. They told me it needed a sway bar, complete exhaust because it was cracked in the front, replace the heat shield that had almost fallen off (which they removed), and brake lines on the driver's side. I took it to another shop to get a 2nd opinion and they brought me in to see how bad the rust was underneath my car so I could see for myself & all the work that needed to be done because of the rust issue. They said it needed all that Pritchard said but also needed new struts, and that the oil pan was dripping oil so there might be a leak. They said the brake line was so bad if I slammed on my brakes I might lose them. They said the frame was rusted so bad they were afraid to put it on the lift again. Plus they asked me if the clutch had ever been replaced. I said no & they said that was an expensive repair and as the car was 16 years old that may have to be done soon. So they recommended that I buy a new car as the repairs that needed to be done were extensive, the rust would lead to more repairs down the road, and I was better off spending my money on a new car. They recommended a couple of places in Cortland to buy a car. The guy also told me that service people are often paid commission on repairs so it is only beneficial to them to recommend repairs to their clients. I was heartbroken and felt betrayed by Pritchard's. Pritchard's even sells cars too so they could have sold me a new car. I don't understand how they could have missed all of these issues during previous inspections or during the oil change in June. If they had told me about all of the repairs necessary in June I would have bought a new car then. I would not have replaced the belts & water pump and bought new speakers. Because of this I ended up throwing away $1220 when I bought a new car in September. When I pulled up the car salesman even said he understood why I was buying a new car after hearing how it sounded. Today I spoke to Bill Pritchard who calls customers to see what they thought of their experience. This was the first time I was contacted - not after either of the belt replacements but because I hadn't brought it back after having them look at it in Sept.. He left a message on September 28th & I finally had time to get back to him. I told him everything & told him I would never bring my car back to Pritchard's again. He looked up my last two work tickets & spoke to Ed. Ed told him the rust wan't that bad & he wouldn't be afraid to put it up on a lift again. Bill said he stood behind Ed's opinion. No apology.

I HAD TRAVELED FROM WISCONSIN TO NEW YORK WITH MY SON'S BELONGINGS TO HELP HIM MOVE INTO AN APARTMENT AS HE WAS GOING TO BE ATTENDING COLLEGE THERE IN ITHACA. MY VAN OVER HEATED AND COULDN'T BE DRIVEN ANYMORE. IT HAPPENED THAT PRICHARD AUTOMOTIVE WAS RIGHT ACROSS THE STREET. WE HEADED OVER AND I EXPLAINED MY PROBLEM. IT WAS A THURSDAY AFTERNOON AND THEY WERE CLOSING IN AN HOUR. I WAS ABLE TO DRIVE THE VAN OVER AND THEY PUT IT IN THE BUILDING FOR SAFE KEEPING. THE NEXT DAY THEY CALLED AND TOLD ME WHAT NEEDED TO BE FIXED AND THAT THEY WOULD HAVE IT DONE FOR ME THAT DAY. THEY CALLED THAT AFTERNOON TO TELL ME IT WAS COMPLETED AND I COULD PICK IT UP. I ALSO RENTED A JEEP LIBERTY FROM THEM WHILE THE VAN WAS BEING WORKED ON. EVERYONE THERE WAS SOOO FRIENDLY AND HELPFUL !! I CAN'T THANK THEM ENOUGH. THEY REALLY HELPED ME OUT IN A TIME OF NEED. THANK YOU ALL AT PRICHARD AUTOMOTIVE.

The Service Department at Pritchard Automotive is honest, competent and friendly. I've worked with them for a few years through my employer's vehicle and have always been satisfied. I just took my own car to them for a trip check and possible brake repair. They took good care of my car and saved me some money in the process. Thanks Guys!

Parts and Service were very helpful and accommodating in diagnosing and repair of my van. I am now thinking of buying my next car from them, that is how impressed I was.

Friendly, capable staff and great attention to detail. I trust them to take care of my vehicles and know that the work is of the best quality.

This was the best car-buying experience of my life, and I'm not a young man. Dan Pritchard and the other Pritchards I met were straight-forward, genuine, and helpful. There was no attempt to "work" me; I never felt cornered or pressured. They were cordial and efficient. They showed me the car and let me test drive it without gimmicks or conditions. There was no pressure. I quickly obtained the information I needed about the car and the costs. Being a deliberative person, I wanted time to think it over. There was no attempt to rush me to a decision. I could go on, but suffice it to say, it all went very well.