Northland Chrysler Dodge Jeep RAM

Max was extremely helpful from the first time i reached out , until the day he drove half way to grand rapids so we didnt have to drive back to detroit. The process was smooth, and his manager worked with me to get the price and vehicle i wanted. I would recommend them again without hesitation.

Brenda Thornton Is The Best Salesman I’ve Ever Met At Northland ! She Takes Her Customers Thoughts And Concerns Into Consideration In Making Such A Big Decision. If You Are Looking For An Amazing Salesman Brenda’s The One !

Very poor service. No communication and didn’t return multiple attempts to get in contact with Trevor over a 3 week span.

Awesome people & great service, will definitely be coming back to see Trevor & the gang at Northland.

Very professional, Hank is awesome salesmen. I would recommend this dealership. Process was quick and smooth.

Had a recall on my vehicle. One of the great team members took me in at last minute with no problem. Fix the issue? Wash my car and checked my tires!!! As a working mother I feel safe and secure always going to this place. This place gets a 15 out of 10!!!!

I came in at 12pm. Didn't leave until 2:45 for an oil change, tire rotation and a recall. It was too long. There was a lapse of communication as to who was doing what. I inquired as to what was taking so long that's when I met Trevor. He immediately went to investigate. I had a medical appointment scheduled for 3pm. The work was a complimentary job. When the paper work got to the cashier she said $ 102. I asked what was it for. She just handed me the paper work to see for myself. I was tired and ready to leave so I handed her my debit card. After that I went to find Trevor and asked him about the charge. He immediately called the cashier and told her that I needed a refund. My patience had been tested at this point. Had it not been for Trevor's apology and effort to make things right I could have left with a bad taste but I didn't. Maybe it was not the cashiers job to explain the bill to me but she showed a lack of interest in my questions. I had to go to the service center to find Trevor and get some answers about the bill. I believe that maybe someone should have reviewed the paper work before it came to the cashier. Also maybe a review of the bill with the customer before going to the cashier.

This dealership stands out as the best I've encountered since owning my fourth Chrysler. Ken Thomas, Trevor, and Luke consistently provide top-notch customer service, making me feel truly valued. Their attentiveness and dedication make you feel important and appreciated. Because of their exceptional service, I am committed to continuing to choose Chrysler, and I wholeheartedly recommend this dealership to anyone in search of a car. You'll be more than satisfied with the service you receive.

Excellent service department. Rashon took care of all my needs with good timing. 5 star service.

Every time I come for service Rashon is very friendly and professional. I am also met with courtesy from the other staff as well. The service is also timely.