Northland Chrysler Dodge Jeep RAM

I always receive expedite complete service. The service agents are professional and courteous. The waits are short, the service is good..

I had an AAA claim for my tailgate that was stolen off my Ram 1500 and Brad in the Collision shop took care of all my issues and concerns, and once I received my truck back the color matched perfectly and they even detailed my truck in and out.. job well done to the entire collision team at Northland CJDR

Brad was very helpful and knowledgeable about the repairs with my truck! Thank you Brad

Great service, extremely helpful, I was ready to give up a d they really came through.

Not happy at all with the service I received. I brought our agency van in for brakes. I made an appointment for 7:30 a.m. I told the service man that I would wait for the van and he informed me that there was a courtesy shuttle so I took it. I called several times during the day to see what was going on and nobody answered or returned my calls. Around 2:30 a male staff member called and was able to talk to someone right away. He was told that it was a drop off so they hadn’t even looked at it. What? I was going to wait… They finally called me and told me it was brakes and rotors that needed replacement. I authorized the work and asked how long it would take I was told a couple of hours. I told him that our agency closes at 5:00 so I wouldn’t have a ride back to pick up the van but just call me and I’ll pick it up in the morning. No one called me and I did not hear from anyone in the morning. I called around 10:30 and was told it was not done and wasn’t even started. Needless to say I was not happy. The service director or whoever he was said that it’s not on him it was on the mechanic. That was rude and hey what a way to throw someone else under the bus. It was finally finished and I was able to pick it up around 3:00. I doubt I’ll be back for any work.

Very Unprofessional To Paying Customers And Problem Still Not Fixed On Vehicle After Giving Up Numerous Amount Of Money. Car Been in Shop 5 Times This Month No Help

Very friendly and comfortable talking with the sales people, customer service and car service that took me to get a rental

Definitely good service at the northland Chrysler dealership. I got in and out no delays. 👍🏿

Customers service was great . A special thx to Sean Nelson an Will Lockhart they answer all my question an made sure I new what was going on with my truck. They were very nice to me I appreciate there kindness. My truck didn't take long an it driving very good thx so much.

Didn’t have the best experience with the service department at this dealership, kept my car for 4 days in nothing was fixed at all, there communication skills are trash, then wanna play the blame game when u miss a call from them, returned there call in less than 10 min then the guy Sean has the nerve to tell me it’s like a punishment when the customers don’t answer the phone they go on to the next car n forget about yours into the next day, just terrible customer service, Wouldn’t recommend this service department to anyone.