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Mercedes-Benz of Novi

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
631 lifetime reviews. Includes reviews of Mercedes-Benz of Novi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2019

    I had the pleasure of working with Kimberly McNett to buy my 2015GLK in early October and could not be happier with the car or the experience. Kimberly... was engaged from our first interaction right through her follow up call post purchase. She listened to my needs, helped me explore options and made the process pleasant from start to photo finish. She is a credit to Mercedes Benz. I will not hesitate to recommend her or Mercedes Benz of Novi.

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    Shopped for a used car
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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kimberly McNett

    Sales & Leasing Consultant

    (5.0) 86 reviews

  • 5.0 out of 5
    October 9, 2019

    My salesperson was Kimberly at the Mercedes-Benz of Novi location. We have had 7 Mercedes over the years and have always leased them through this dealership.... We always had Kimberly accept for when she was on leave from the dealership. She works hard to give us the best deal possible, always provides excellent customer service and truly gives us all the time an attention that we need. We will be relocating to North Carolina in November and feel hard pressed to find another salesperson like her. We respect and appreciate how valuable she has been to us over the years. We have never ever regretted being a part of the Mercedes' Family.

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  • 5.0 out of 5
    October 1, 2019

    Pete, the used car manager has been amazingly helpful!

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  • 5.0 out of 5
    September 30, 2019

    Mr. Conyers customer service was exceptional. He was attentive and patience to make sure that you were comfortable in choosing the vehicle that was for... you. I highly recommend his service.

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    Worked with:
    Pete Conyers

    Pre Owned Sales Manager

    (4.6) 17 reviews

  • 5.0 out of 5
    September 30, 2019

    Had a Great experience working with Noor at MB Novi. Ordered a vehicle and the process was very fast and smooth! Thanks so much Noor!

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    Shopped for a new car
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    Worked with:
    Noor Kalasho

    Sales & Leasing Consultant

    (4.9) 165 reviews

  • 5.0 out of 5
    September 27, 2019

    Sales man helpful accommodating polite and patient answered my questions to my satisfaction

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  • 5.0 out of 5
    September 26, 2019

    Eric was exemplary in his service and professionalism. I purchased a new vehicle and it was ready to go in the time frame I required and my needs were... exceeded.

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    Shopped for a new car
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    Worked with:
    Eric Wheeler

    Sales & Leasing Consultant

    (5.0) 24 reviews

  • 5.0 out of 5
    September 26, 2019

    Overall, a great experience! Eric Wheeler made the process pleasant, easy and expedient. Eric is very, very knowledgeable about the products he sells.... He was very willing and able to address my initial concerns and put me at ease. Additionally, the service department personnel I spoke to addressed all my questions and had a great attitude. Thank you!

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  • 5.0 out of 5
    September 17, 2019

    In and out. Didn't "over-sell" - (didn't fix things that weren't broken) The entire process was easy. I even had a friendly shuttle ride back to my... office.

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  • 4.0 out of 5
    September 16, 2019

    Service timing and information was good... I was not real satisfied with the cleanliness of the car when returned to me.

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