Mercedes-Benz of Novi

Mercedes Benz of Novi has such a personal touch. Noor was my salesperson and she sold me two cars during her time at the dealership. She has moved on, but I really appreciated her service and friendliness.

A vehicle was traded in on November 21, 2024, and a 2024 EQB was leased. Upon entering the new vehicle to depart, the dashboard malfunctioned. The dealership provided a loaner vehicle while the new one was taken for service. After contacting the dealership to request a cancellation of the contract and return of the car due to these initial issues, the manager, Michael Dega, informed me that they typically do not cancel contracts. I pointed out that new cars should not experience breakdowns before leaving the lot. He maintained that the contract would not be canceled and that they were attempting to resolve the issue, which he believed to be a software problem. This experience serves as a warning; the dealership was friendly and accommodating during the sale, but once the contract was signed, we were left with a vehicle that could not be driven off the lot.

Review Summary: I made an appointment for a test drive at Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I was ignored for nearly an hour—seemingly due to my casual attire and youthful appearance. The experience left me feeling judged and disappointed. I scheduled an appointment to test drive the EQS sedan and SUV, including the specific trims I wanted to explore. When I booked the appointment, I even apologized upfront for being a bit of an annoying, picky customer, hoping to ensure the process would be smooth. I arrived early and decided to walk around the showroom while I waited. The front desk attendant was incredibly kind—she greeted me warmly, apologized for the wait, and offered me water. After I informed her of my appointment, she called the salesperson, letting them know I had arrived. Despite being the only customer in the showroom, I was completely ignored by the sales team. The front desk tried multiple times to reach my salesperson, but they never responded. I waited 37 minutes past my scheduled appointment time without a single acknowledgment or approach from any salesperson. Finally, I decided to leave. As I was getting into my car, I received a call from the dealership. I explained that I needed to make some work calls but would be parked outside for another 20 minutes. I even described my car and location, saying that if a salesperson came out, I’d be willing to return inside. I completed my calls, waiting the entire time, but was still ignored. One salesperson eventually came outside, made direct eye contact with me, but instead of approaching, got into their own vehicle and drove away. Coming from a family that works with Mercedes-Benz, I chose this dealership on their recommendation. However, it was clear that I was judged based on my appearance—I was dressed in shorts and a t-shirt after a day of hiking. The assumption seemed to be that I wasn’t a serious buyer because of how I looked, despite some salespeople appearing to be around my own age. I hope this experience was an isolated incident limited to the staff on duty that day, as it seriously undermined my trust in a brand that I had previously respected and valued.

Evan was super helpful and responsive throughout the process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy.

For 30+ years I've had luxury vehicles (e.g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the shop for one month! For a very minor seat repair. Communication was non existent, no appologies, and it took a week for the service manager (Jon) to call me after requesting some better understanding of why it would take this long and Mercedes would leave a repeat loyal customer without a vehicle or explanation for weeks! Never use Mercedes of Novi for any service work.

Candace was a dream to work with! She was professional, knowledgeable, patient, and above all else, kind. She sold me not only a fabulous car but a life long relationship with this dealership.

We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process and his dedication to us was really something special. I've got to say, his patience was off the charts, making every step of the way a real joy. And it wasn't just Evan - the entire Novi team was top-notch and super professional. Everything just flowed so smoothly! If you're in the market for a car, I can't recommend these folks enough. They definitely earned every bit of a five-star rating in my book!​​​​​​​​​​​​​​​​

Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle.

Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me.

Had service A done and tires rotated. Hard to tell if oil was changed without a dip stick to look at and the tires I guess were rotated but hard to tell with the fact the tire pressure was the same in each wheel as before rotation.