Reviews
Write a reviewFantastic Car Purchasing Experience
Searching for new vehicle after being struck by evader resulting in total loss of my loved Ford Fusion AWD. Search paid off when finding Crossroads Ford. John Sterrett quickly responsed to my inquiry and I took the ride north as he had several vehicles I was considering. After test drives I was elated to have a like new AWD Ford Fusion from Crossroads. Zero presure , no nonsene, professional, polite and willing to talk dealership. Worth the trip fom Connecticut. Thank you John and the entire Crossroads Team. Tad Derouin
Fantastic Car Purchasing Experience
Searching for new vehicle after being struck by evader resulting in total loss of my loved Ford Fusion AWD. Search paid off when finding Crossroads Ford. John Sterrett quickly responsed to my inquiry and I took the ride north as he had several vehicles I was considering. After test drives I was elated to have a like new AWD Ford Fusion from Crossroads. Zero presure , no nonsene, professional, polite and willing to talk dealership. Worth the trip fom Connecticut. Thank you John and the entire Crossroads Team. Tad Derouin
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Department
I'm always satisfied with the service department, reliable and trustworthy.
Great Service Department
I'm always satisfied with the service department, reliable and trustworthy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service on my 2019 F-150
Had a problem with the touch pad. Service did test found repair bulletin from Ford dealing with problem. Service reprogrammed touchpad which corrected the problem. One happy satisfied customer!!!
Service on my 2019 F-150
Had a problem with the touch pad. Service did test found repair bulletin from Ford dealing with problem. Service reprogrammed touchpad which corrected the problem. One happy satisfied customer!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
crossroad Ford
very good service Quick and fair price. Less than most dealerships
crossroad Ford
very good service Quick and fair price. Less than most dealerships
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
PJ Baker and Crossroads Ford, the right place!
I have now bought my second vehicle from Crossroads Ford, with the help of PJ Baker. Each time I have worked with him, PJ has been knowledgeable about his products. He knows the process and has everything arranged so when it is time to purchase, it is fast and efficient. He is very interested in his customers being satisfied with their vehicle, the bottom line and the whole buying experience. We purchased the extended warranty for both vehicles and PJ worked with us to help us find the right package for our needs. I would gladly recommend PJ Baker and Crossroads Ford when you get in the market for a car or truck.
PJ Baker and Crossroads Ford, the right place!
I have now bought my second vehicle from Crossroads Ford, with the help of PJ Baker. Each time I have worked with him, PJ has been knowledgeable about his products. He knows the process and has everything arranged so when it is time to purchase, it is fast and efficient. He is very interested in his customers being satisfied with their vehicle, the bottom line and the whole buying experience. We purchased the extended warranty for both vehicles and PJ worked with us to help us find the right package for our needs. I would gladly recommend PJ Baker and Crossroads Ford when you get in the market for a car or truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Pete, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Satisfactory purchasing experience
Overall a good experience with Mike at Crossroads Ford. It was the only dealer in the area that had what I was looking for in a truck and Mike came down to meet my budget. Communication after the initial point of contact could have been better but otherwise I’d recommend buying from them.
Satisfactory purchasing experience
Overall a good experience with Mike at Crossroads Ford. It was the only dealer in the area that had what I was looking for in a truck and Mike came down to meet my budget. Communication after the initial point of contact could have been better but otherwise I’d recommend buying from them.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chuck, enjoy your new truck! was our pleasure helping you.
got screw out of a lot of money bye salesman
will never buy from them again mike the owner will hide and let his sales people screw you then say hes sorry not his problem I sent 4 people I know out to north east ford they had a good experience
got screw out of a lot of money bye salesman
will never buy from them again mike the owner will hide and let his sales people screw you then say hes sorry not his problem I sent 4 people I know out to north east ford they had a good experience
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
John, we are so disappointed to learn of this situation you have described. Please call Rob Hussey at (518) 756-4000 and we will do our best to make this better. We hope to hear from you soon.
Poor customer service at service dept
In bringing my truck got wire repair under warranty it took the service dept 1 hour to diagnose the problem and 6 hours to fix it after I spoke to them after 5 hours. And the parts person was very rude “ don’t ask me again about the part”. I will not recommend or use crossroad Ford ever again. The worst customer service ever.
Poor customer service at service dept
In bringing my truck got wire repair under warranty it took the service dept 1 hour to diagnose the problem and 6 hours to fix it after I spoke to them after 5 hours. And the parts person was very rude “ don’t ask me again about the part”. I will not recommend or use crossroad Ford ever again. The worst customer service ever.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. We would appreciate the opportunity to discuss your visit in further detail; if you are willing, please contact Rob Hussey at (518) 756-4000 at your convenience. Your feedback helps us improve, so we hope to hear from you soon.
Over the top Amazing!
Drove from 2.5 hours away to complete a new car purchase. I've bought and leased over 20 cars in my lifetime and this was by far the best experience ever. Rob was upfront, wasn't into selling but earning my long term business. Very happy overall and LOVE my new car.
Over the top Amazing!
Drove from 2.5 hours away to complete a new car purchase. I've bought and leased over 20 cars in my lifetime and this was by far the best experience ever. Rob was upfront, wasn't into selling but earning my long term business. Very happy overall and LOVE my new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Crossroads Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Waranttee repair
Needed warantee service. They ordered parts, called and set up an appointment at my convenience, and fixed my F150 quickly. Check engine light has been out ever since. Good job.
Waranttee repair
Needed warantee service. They ordered parts, called and set up an appointment at my convenience, and fixed my F150 quickly. Check engine light has been out ever since. Good job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase