Finnin Ford

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
76 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 17, 2019

    Thanks to Jackson for helping make my car buying experience productive and efficient. The car was in great shape when I arrived, you afforded me the time... for a thorough test drive and we both learned how to fold the rear seats... I can recommend you and Finnin Ford without reservation.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your 5 stars and nice comments. Glad that Jackson was able to help you find the right vehicle.

  • 1.0 out of 5
    April 12, 2019

    Fix your website! I scheduled service for them to pick up my vehicle and they never came. I called them and asked why and they said it was marked as "drop-off"... in their computer. Then they wanted to schedule me another week out. What a waste of time.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sorry for the miscommunication this morning. Our website did not pickup on the valet because no pick up instructions were transmitted. We are workin...g with the website company to correct the issue. Thank you for bringing this issue to our attention.

  • 5.0 out of 5
    April 4, 2018

    Brandon Aureden went above and beyond to make my car buying experience great. He went through the process with me step by step answering all my questions... with intelligence. Brandon put me with just the right vehicle. Love my Ford Escape. Finnan Ford is wonderful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 15, 2017

    Incredible experience & great customer service!! Would absolutely buy again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 30, 2017

    Joe works really hard to make me happy. He's fun and easy to work with. I'd recommend him if you want to purchase a vehicle from Finnin. Great buying... experience every time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 30, 2017

    Joe made my truck buying experience really good. The paperwork was done at a fast speed which I really liked.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 30, 2017

    Joe is an excellent helper with leasing new vehicles. I leased the last three with him because he is so easy to work with and knowledgeable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2017

    I have purchased 3 vehicles from Brandon Aureden in the past 2 and half years and I am always pleased with the service he provides. I highly recommend... having Brandon as your sales representative. Recently I purchased another truck from Brandon and had a great experience! He does his research and always takes the time to answer to all my questions. Overall, buying a vehicle at Finnin Ford is a great experience and getting my vehicle serviced there as well. While working everyday in Dubuque, its easy to drop my vehicles off before work and they provide a driver to take me to work and pick me up at the end of the day to get my vehicle again. What more can a person ask for and the coffee at Finnin Ford while you wait tastes the best ever and its Free. I highly recommend not going anywhere else and buying your next vehicle from Finnin Ford and Brandon. Also, during my last truck purchase, the owner, Gabe Finnin took time out of his busy day to answer some questions I had. I really appreciate the extra attention he gave me in treating the customer right. My wife and I each get a new vehicle every 3 years and will certainly be back in another 3 years. Thanks again for taking care of the customer.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2017

    I love my new 2013 Escape thanks to Brandon Aureden for his help and also thanks to Hannah Eckley for getting me financing.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 24, 2017

    My husband had been looking for a used Explorer that fit all my criteria. We went to Dubuque to check one he had had his eye on. We met with Chris Cruz... and ended up buying it that day. Chris provided excellent customer service and has been wonderful at following up with us. I would definitely recommend this dealer to friends and family and would buy through them again.

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    Shopped for a used car
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