Reviews
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By far the best service in Western New York! Absolutely outstanding, because they care about you as a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, thank you for taking the time to notice our efforts and for leaving such an awesome review! It is great to hear our Staff took such great care of you! We hope to see you here again!
Excellent Service
The service department was able to squeeze me in and fix my vehicle within a day. They ensured I had a loaner to get back & forth from work. Emerling is always courteous and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynn, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome Dealership!
Great and friendly staff. Quick response time and very efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lindsey, thank you for choosing Emerling Ford for your vehicles needs. We look forward to serving you in the future!
2017 ford excape
tod jones was very helpful when we were looking for a car, the service department has always been very good to us ,getting us in fast and giving us a loner car when needed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Emerling Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
New Escape
The service is excellent and my salesman, Todd Jones, was very honest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christopher, thank you for your review and giving us a five star rating! We're glad Todd was able to provide you with a quality experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Great service
Same as always perfect. The service is always top notch both in the buying and servicing of all our vehicles .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for taking the time to let us know about your top notch service from us, Daniel. Please let us know if there is ever anything else we can do for you! Safe travels!
Outstanding Service!
As usual, Emerling Ford, specifically Randy Oakes and the entire service team went out of their way to accommodate my last minute service requests. They have the unique skill of making you feel as you are the only customer, even though that is definitely not the case based upon others sitting in the waiting room with me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad Randy was such a huge part of making this a positive service experience, John! We hope to be of service to you again! Take care!
Emerling Ford is the BEST!!!!!!
I cannot ask for better service. All dealings and service I have had with everyone at Emerling have been outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We will let our team know what an outstanding job they did for you during your recent service visit, Francis! Thank you again for choosing Emerling Ford, and we hope to see you again soon!
First service on second new car
I have been a customer of emerling Ford for almost 5 years and have never had a bad experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Great Service
I am always happy with the service. They treat me with respect and and a smile. Any questions I might have are answered fully.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!