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Meet Randy Gaddey

Randy Gaddey headshot
Service Consultant
(7 reviews)

Hi, everyone! My name is Randy and I’m a Service Consultant at the dealership. I have 25 years of experience working in this industry, and have been with the Serra organization since 2013. Serra treats its employees and customers with true professionalism. My priority is to help guests find the best options to suit their vehicle needs. Customers can depend on me to be straightforward, honest, and easy to approach. Outside of work, I love spending time with my wonderful wife, Rochelle, and our amazing children, Caitlin and Colin. One of my true passions is helping others any way that I can!

Reviews

I had a good experience with Randy but they damaged my

I had a good experience with Randy but they damaged my tire sensor and now I can't see my tire pressures. Scott is saying the only way to correct the problem that was caused after I purchased 4 new tires is to pay an additional $100 to replace the sensor battery. Turns out the same thing happened to someone else that I know. Something isn't right about this dealerships service department. Sounds like a scam to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We appreciate your feedback, and we understand your concerns regarding the tire sensor issue after your visit to Serra Chevrolet Southfield. It's important to us that our customers feel confident in the service they receive. Please reach out to us directly so we can discuss your situation further and work towards a resolution. We value your satisfaction and hope to restore your trust in our service department. Sincerely, The Serra Chevrolet Southfield Team

Save your money and sanity and buy from somewhere else

Save your money and sanity and buy from somewhere else because they will sell you a lemon here. I have had the worst experience with their service department. Their customer service is poor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience. We understand your concerns regarding the service department and customer service at Serra Chevrolet Southfield. Your feedback is important to us, and we encourage you to reach out directly so we can work towards a resolution. We aim to provide quality service, and we appreciate the opportunity to improve. Sincerely, The Serra Chevrolet Southfield Team

save your money and sanity and buy your vehicle from

save your money and sanity and buy your vehicle from another dealership. This dealership will sell you a lemon. Their repair center is just as terrible. The customer service is poor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We understand your concerns regarding your experience with Serra Chevrolet Southfield, and we truly appreciate you bringing this to our attention. We aim to provide excellent service and would like to address any specific issues you encountered. Please feel free to reach out to us directly so we can assist you further. Your satisfaction is important to us. Sincerely, The Serra Chevrolet Southfield Team

I had an issue with my car, I called Randy G.

I had an issue with my car, I called Randy G. and he worked out everything in getting my car fixed. thank you Randy and the Serra Chevrolet Team. Mary J.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Southfield Team

Yesterday was a crazy day but I have to thank Dominic...

Yesterday was a crazy day but I have to thank Dominic Ciacelli the Sales & Leasing Consultant and Chaz Suomala the Finance Director for helping me get a new car. I got into a car accident and my car was no longer drivable, that same day I called and Dominic he was really caring and interested with helping me. It was a smooth yet quick process, I got exactly what I wanted. Thank you all for your services, the employees there are very helpful and professional. I love Serra Chevorlet and have always been going there for years. If you ever need a car or work done I highly recommend Serra Chevorlet Dealership. If you’re looking to buy a car ask for Dominic Ciacelli, Thank you again, Sincerely LaRina.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Serra Chevrolet Southfield Team

So far so good

I have dealt with other dealers in the past and time tells the true story. With Serra, so far, so good and I hope our future rapport keeps me with Serra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sierra more than a car dealer

We have gotten several cars from Serra and they are willing efficient effective and helping us with service and the purchase and delivery of our new cars I love them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.