Bud Weiser Motors

On Oct 21, 2024 I had my Tahoe in to Bud Weiser for an oil change and an air leak in the front passenger tire. They told me a plug was all that was needed and charged me $30 in addition to my oil change. All good, or so I thought. Fast forward to November 18th and I am driving to Texas. I hit a pothole along the highway and suddenly my tire sensor starts going crazy that I’m losing Air quickly Thankfully I get off the highway safely and get to a gas station to determine it’s flat and wont keep any air. Get roadside assistance to get me safely on my way so we can get to our hotel several hours late (3:00 am). I get to the dealership in Texas in the morning to have them check things out and he asked if I had that tire plugged. I told him no, because it was the driver side rear that went flat. I ONLY HAD THE PASSENGER FRONT PLUGGED. Turns out during my oil change in October they rotated my tires without telling me. It also turns out that they plugged the tire on the shoulder which is not supposed to happen. They should ONLY plug the FLAT part of the tire. NOT the shoulder or the side wall. They should have had me replace the tire in October. Obviously I had to replace the tire. AutoNation in Richland Hills, Texas was nice enough to give me my plugged tire back so that I can bring it back to Bud Weiser to show them how incompetent their technicians are. While I was waiting for them to complete my tire swap, I made a phone call to Bud Weiser from AutoNation in Texas, asking to speak to the Service Manager. I was told they were unavailable, and that my message would be passed along and I would get a call back. I am still waiting for that call. But it does not surprise me that nobody whats to take responsibility there. Shane is always the one I deal with when I have service done, and he has cost me extra money on more than one occasion, because he doesn’t listen. Maybe it’s because I’m a woman, or maybe it’s because he simply doesn’t care. Regardless of the reason why, they would be smart not to ignore their customers. This whole ordeal not only cost me the pointless cost of the tire plug, but also an extra night’s stay in a hotel because of the amount of time I had to spend waiting for roadside assistance and the amount of time waiting at the dealership the next morning for an unscheduled service. Thank you to Auto Nation in Richland Hills, Texas for taking care of me without an appointment, and making sure I was completely safe. And to Bud Weiser, I really hope you don’t wait too long to call. You may just find me in your show room with this tire! I don’t think that’s how you want to handle this. This could have ended in a very different way. I thank God every day it didn’t. So to say I’m upset is an understatement.

On Oct 21, 2024 I had my Tahoe in to Bud Weiser for an oil change and an air leak in the front passenger tire. They told me a plug was all that was needed and charged me $30 in addition to my oil change. All good, or so I thought. Fast forward to November 18th and I am driving to Texas. I hit a pothole along the highway and suddenly my tire sensor starts going crazy that I’m losing Air quickly Thankfully I get off the highway safely and get to a gas station to determine it’s flat and wont keep any air. Get roadside assistance to get me safely on my way so we can get to our hotel several hours late (3:00 am). I get to the dealership in Texas in the morning to have them check things out and he asked if I had that tire plugged. I told him no, because it was the driver side rear that went flat. I ONLY HAD THE PASSENGER FRONT PLUGGED. Turns out during my oil change in October they rotated my tires without telling me. It also turns out that they plugged the tire on the shoulder which is not supposed to happen. They should ONLY plug the FLAT part of the tire. NOT the shoulder or the side wall. They should have had me replace the tire in October. Obviously I had to replace the tire. AutoNation in Richland Hills, Texas was nice enough to give me my plugged tire back so that I can bring it back to Bud Weiser to show them how incompetent their technicians are. While I was waiting for them to complete my tire swap, I made a phone call to Bud Weiser from AutoNation in Texas, asking to speak to the Service Manager. I was told they were unavailable, and that my message would be passed along and I would get a call back. I am still waiting for that call. But it does not surprise me that nobody whats to take responsibility there. Shane is always the one I deal with when I have service done, and he has cost me extra money on more than one occasion, because he doesn’t listen. Maybe it’s because I’m a woman, or maybe it’s because he simply doesn’t care. Regardless of the reason why, they would be smart not to ignore their customers. This whole ordeal not only cost me the pointless cost of the tire plug, but also an extra night’s stay in a hotel because of the amount of time I had to spend waiting for roadside assistance and the amount of time waiting at the dealership the next morning for an unscheduled service. Thank you to Auto Nation in Richland Hills, Texas for taking care of me without an appointment, and making sure I was completely safe. And to Bud Weiser, I really hope you don’t wait too long to call. You may just find me in your show room with this tire! I don’t think that’s how you want to handle this. This could have ended in a very different way. I thank God every day it didn’t. So to say I’m upset is an understatement.

Had a wonderful experience with these people. I bought a 2018 silverado while there, I even bought a box of candy bars from a young girl that was there, I shared with staff.. I love this place...Its True

Got a oil change and tie rotation. Every thing went well

Went in to see a car that they had on their lot which met all the options we were looking for. We were unhappy with how we were treated at another dealer during the buying process, and saw the car for sale on the Weiser lot. Ended up buying from Bud Weiser.

Very helpful and knowledgeable and willing to do what is necessary to take care of their customers

We were from out of state traveling and our truck broke down. They took care of us with great quality!

Great experience, everyone was extremely friendly and helpful. My truck was serviced and washed in under an hour.

The dealer exceeds my expectations. They were able to do 2 more services to the vehicle when I only came in for a regularly scheduled service. While I waited. No big deal. They had the parts and time to accomplish this in a timely manner. They also service my daughters vehicle. This is a dealership I trust or I would not send her there.

Everything went smoothly. Service manager was knowledgeable and polite. The technician was skilled. The parts needed were ordered and in stock before I arrived. The technician test-drove my vehicle before turning it back to me.