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Reviews
I had a great experience buying a car at Matthew's Ford. They made the process easy and I liked the 777 promise.
I had a great experience buying a car at Matthew's Ford. They made the process easy and I liked the 777 promise.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to hear that Rhamses made your buying experience a great one at Matthews Ford of Norwich!
Rhamses went over and above to find the exact vehicle that I was looking for. He made the car buying process quick and easy.
Rhamses went over and above to find the exact vehicle that I was looking for. He made the car buying process quick and easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jennifer! Thank you for trusting Rhamses and Matthews Ford of Norwich with your vehicle purchase. Thank you for your business and enjoy the road ahead in your new ride!
Jon was very helpful. He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answered all of my questions.
Jon was very helpful. He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answered all of my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jennifer! We're so glad Jon was able to help you navigate the ins-and-outs of dealing with insurance and getting your vehicle repaired at Matthews Ford of Norwich. We appreciate the 5-Star review, and look forward to seeing you again!
Matthews Fords body shop is the best of the best! I must say Jonathan was excellent with his customer communication. The body shops workmanship was great. It was a pleasure dealing with Matthews Ford. Many thanks .
Matthews Fords body shop is the best of the best! I must say Jonathan was excellent with his customer communication. The body shops workmanship was great. It was a pleasure dealing with Matthews Ford. Many thanks .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi James! We’re happy to hear you had a positive experience with Jon at Matthews Ford of Norwich. We appreciate your business and feedback!
Matthews Ford of Norwich and especially Rich Ryan really came through for me again. This is my third vehicle Rich got me into and he really knows what I want and goes above & beyond to make sure he finds one! This last vehicle was called a "Unicorn" by the sales team because a F-150 in the Lariat PowerBoost configuration is hard to get. Rich and the Matthews Ford Team acquired one from another Dealer and worked a great deal to trade in my Expedition. Rich knew me so well that the whole transaction was done mostly over the phone and when I finally got to see it in person I was very pleased! Naturally the transfer and signing paperwork was done in office but they made it fast and easy. Thank you Rich Ryan & Matthews Ford for a Great Experience.
Matthews Ford of Norwich and especially Rich Ryan really came through for me again. This is my third vehicle Rich got me into and he really knows what I want and goes above & beyond to make sure he finds one! This last vehicle was called a "Unicorn" by the sales team because a F-150 in the Lariat PowerBoost configuration is hard to get. Rich and the Matthews Ford Team acquired one from another Dealer and worked a great deal to trade in my Expedition. Rich knew me so well that the whole transaction was done mostly over the phone and when I finally got to see it in person I was very pleased! Naturally the transfer and signing paperwork was done in office but they made it fast and easy. Thank you Rich Ryan & Matthews Ford for a Great Experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tony- Thank you for choosing Matthews Ford in Norwich! We're happy to hear that our Sales Team and especially Rich took excellent care of you and provided you with a hassle-free car buying experience. Congratulations on your New Ford and happy driving!
They were awesome. Found another issue and they took care of it in a day.
They were awesome. Found another issue and they took care of it in a day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We’re happy to hear you had a positive service experience with our Team at Matthews Ford in Norwich. We appreciate your business and feedback.
Great dealership, we are repeat customers!!! Mike Grant's a wonderful sales representative, ask for him.
Great dealership, we are repeat customers!!! Mike Grant's a wonderful sales representative, ask for him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you for choosing Matthews Ford in Norwich! We're happy to hear that our Sales Team and especially Mike Grant took excellent care of you and provided you with a hassle-free car buying experience. Congratulations on your New Vehicle and happy driving!
I would like to add that Richard was very personable, kind and very respectful. We enjoyed our experience and absolutely love our new car … He answered all questions.. until he knew that I was comfortable with the answer I certainly appreciated this! I hope he does well in his career! Because we certainly appreciated meeting him,, we’re very happy that Richard Ryan has joined your team! Richard will definitely be our go to man from now on! Please let him know how nice he made our experience! Sincerely Elizabeth and Michael Binelli
I would like to add that Richard was very personable, kind and very respectful. We enjoyed our experience and absolutely love our new car … He answered all questions.. until he knew that I was comfortable with the answer I certainly appreciated this! I hope he does well in his career! Because we certainly appreciated meeting him,, we’re very happy that Richard Ryan has joined your team! Richard will definitely be our go to man from now on! Please let him know how nice he made our experience! Sincerely Elizabeth and Michael Binelli
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi- We’re so glad to hear your experience was a great one with Richard Ryan at Matthews Ford in Norwich. Congratulations and welcome to the Matthews Auto family! Happy driving!
Very knowledgeable and courteous. I have dealt with Brian at the service department at other dealerships. You are lucky to have him.
Very knowledgeable and courteous. I have dealt with Brian at the service department at other dealerships. You are lucky to have him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting your excellent experience with the Service Department at Matthews Ford of Norwich. We appreciate your business, and look forward to seeing you again soon!
Good Hands Dealer through All State Insurance. Took care of all my needs. Very professional and I am very satisfied with the work done on my vehicle.
Good Hands Dealer through All State Insurance. Took care of all my needs. Very professional and I am very satisfied with the work done on my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We’re happy you had a great experience with our service department. Thank you for highlighting your experience with us here at Matthews Ford in Norwich!