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Matthews Ford of Norwich

4.9
(108 reviews)
Visit Matthews Ford of Norwich
Sales hours: 8:00am to 4:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (877) 620-9896 (877) 620-9896
Used (877) 627-7865 (877) 627-7865
Service (877) 628-9492 (877) 628-9492

Inventory

See all 88 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2010.
Matthews Ford of Norwich wants to make your buying experience even easier!

Matthews Ford has the best selection of Ford Lincoln Mazda Chevy Dodge Chrysler Subaru Jeep Hyundai & many more! And with our exclusive Matthews Auto Awards Program you'll get benefits that go far beyond 'basic car ownership'!

Our service department has some of the best technicians anywhere and our body shop has a state of the art paint booth complete with a computerized paint matching system for that perfect match!
Matthews Ford is Proud to be in Norwich!

Service center

Phone number (877) 628-9492

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 13 employees View less employees

Reviews

4.9
(108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Ford of Norwich from DealerRater.

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5.0

They were awesome from the first test drive all the way

They were awesome from the first test drive all the way through to giving me a price on my trade-in to getting me financed & driving off in my 2023 Bronco. Luke helped me through most of that journey & was a great help. I would also like to give a big shout out to Chloe, who, unfortunately, is no longer with Matthew's. She's the person who took me out on my first test drive with my Bronco. Everyone I have dealt with at Matthew's in Norwich have been wonderful.

5.0

They were awesome from the first test drive all the way

They were awesome from the first test drive all the way through to giving me a price on my trade-in to getting me financed & driving off in my 2023 Bronco. Luke helped me through most of that journey & was a great help. I would also like to give a big shout out to Chloe, who, unfortunately, is no longer with Matthew's. She's the person who took me out on my first test drive with my Bronco. Everyone I have dealt with at Matthew's in Norwich have been wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Luke and our team at Matthews Ford! Thank you for your business and the great review! We hope you enjoy your new ride.

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5.0

Prompt appointment courteous friendly people excellent

Prompt appointment courteous friendly people excellent service people were professional and polite gave details of service performed

5.0

Prompt appointment courteous friendly people excellent

Prompt appointment courteous friendly people excellent service people were professional and polite gave details of service performed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi melteach13346, Thank you for the 5 Star Review and your business!

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5.0

Very customer first.

Very customer first. Always make sure the best deal is made. Go out of their way to make it easy.

5.0

Very customer first.

Very customer first. Always make sure the best deal is made. Go out of their way to make it easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi sheilacooman, We’re so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

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5.0

Goes above and beyond for their customers!

Goes above and beyond for their customers! Service is top notch! Sales people put customers needs first.

5.0

Goes above and beyond for their customers!

Goes above and beyond for their customers! Service is top notch! Sales people put customers needs first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sheilacooman, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

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5.0

John was excellent and kept me informed at all times via

John was excellent and kept me informed at all times via through text or calling me on the phone

5.0

John was excellent and kept me informed at all times via

John was excellent and kept me informed at all times via through text or calling me on the phone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with John! Thank you for your business and the great review!

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5.0

Luke was all over it, emailing me on his days off,

Luke was all over it, emailing me on his days off, getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedication did not stop after the sale; without saying a word, Luke went out of his way to help me transfer my personal belongings from the old truck to the new, while I was on the phone with work. He even threw in a Matthews toy for my little girl. It's this kind of personal touch that sets businesses, and individuals, apart from the rest. I want you to know that it does not go unnoticed.

5.0

Luke was all over it, emailing me on his days off,

Luke was all over it, emailing me on his days off, getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedication did not stop after the sale; without saying a word, Luke went out of his way to help me transfer my personal belongings from the old truck to the new, while I was on the phone with work. He even threw in a Matthews toy for my little girl. It's this kind of personal touch that sets businesses, and individuals, apart from the rest. I want you to know that it does not go unnoticed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Luke Perrin! Thank you for your business and the great review! We hope you enjoy your new ride.

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4.0

The sales process was very straight forward and quick.

The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features.

4.0

The sales process was very straight forward and quick.

The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!. We appreciate your business.

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5.0

Amazing customer service by Mike Grant.

Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD!

5.0

Amazing customer service by Mike Grant.

Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bryan, We’re so glad to hear you had a great experience with Mike Grant! Thank you for your business and the great review!

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5.0

They are awesome.

They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful

5.0

They are awesome.

They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for the 5 Star Review and your business!

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5.0

Jonathan was absolutely amazing!

Jonathan was absolutely amazing! He went above and beyond for me! Made my experience seamless!

5.0

Jonathan was absolutely amazing!

Jonathan was absolutely amazing! He went above and beyond for me! Made my experience seamless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We’re so glad to hear you had a great experience with _Jonathan! Thank you for your business and the great review!

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See all 108 reviews