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Matthews Ford of Norwich

(237 reviews)
Visit Matthews Ford of Norwich
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (877) 620-9896 (877) 620-9896
Used (877) 627-7865 (877) 627-7865
Service (877) 628-9492 (877) 628-9492

Inventory

See all 90 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2010.
Matthews Ford of Norwich wants to make your buying experience even easier!

Matthews Ford has the best selection of Ford Lincoln Mazda Chevy Dodge Chrysler Subaru Jeep Hyundai & many more! And with our exclusive Matthews Auto Awards Program you'll get benefits that go far beyond 'basic car ownership'!

Our service department has some of the best technicians anywhere and our body shop has a state of the art paint booth complete with a computerized paint matching system for that perfect match!
Matthews Ford is Proud to be in Norwich!

Service center

Phone number (877) 628-9492

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Ford of Norwich from DealerRater.

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Nice staff.

Nice staff. Service tech needs to be more thorough on completing job. Vehicle should not have any visible signs of work that was done.

Nice staff.

Nice staff. Service tech needs to be more thorough on completing job. Vehicle should not have any visible signs of work that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- We regret to hear that you had this experience with us. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

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I I had a wonderful experience at your dealership.

I I had a wonderful experience at your dealership. It made me feel welcome. I would definitely purchase my next vehicle from Matthews in the future.. I will definitely recommend you to my friends and family.

I I had a wonderful experience at your dealership.

I I had a wonderful experience at your dealership. It made me feel welcome. I would definitely purchase my next vehicle from Matthews in the future.. I will definitely recommend you to my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi William- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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great place to buy a ford every one was so very helpful

great place to buy a ford every one was so very helpful have a nice day

great place to buy a ford every one was so very helpful

great place to buy a ford every one was so very helpful have a nice day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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I was very pleased with the customer service.

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road!

I was very pleased with the customer service.

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kelly- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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Purchased car with Ramsey .

Purchased car with Ramsey . Process was smooth and painless . Transaction went well . Thank you very much

Purchased car with Ramsey .

Purchased car with Ramsey . Process was smooth and painless . Transaction went well . Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- We're happy you found Ramsey to be so supportive during your experience here at Matthews Ford. Thank you again for choosing Matthews Ford and we hope to see you again.

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Everything went smoothly purchasing the Ford F150 Lariat

Everything went smoothly purchasing the Ford F150 Lariat Hybrid Truck. Found it on Fords Web Site and made the deal over the internet and texting.

Everything went smoothly purchasing the Ford F150 Lariat

Everything went smoothly purchasing the Ford F150 Lariat Hybrid Truck. Found it on Fords Web Site and made the deal over the internet and texting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for choosing Matthews Ford for your automotive needs. We are thrilled to hear about your positive experience with our staff. Congratulations on your new vehicle! We appreciate your kind words.

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Everyone was very helpful and pleasant.

Everyone was very helpful and pleasant. I love my Escape. It drives beautifully. It's fun

Everyone was very helpful and pleasant.

Everyone was very helpful and pleasant. I love my Escape. It drives beautifully. It's fun

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Happy driving!

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My partner has had a relationship with this dealership so

My partner has had a relationship with this dealership so it was an obvious choice. Mike Grant was great in showing us the truck we wanted and explaining features of a hybrid vs regular gas powered vehicle. The process to purchase was straightforward and the staff was efficient. We were out the door with a brand new Maverick in no time.

My partner has had a relationship with this dealership so

My partner has had a relationship with this dealership so it was an obvious choice. Mike Grant was great in showing us the truck we wanted and explaining features of a hybrid vs regular gas powered vehicle. The process to purchase was straightforward and the staff was efficient. We were out the door with a brand new Maverick in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

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Fast, friendly service.

Fast, friendly service. We were targeting a particular vehicle and it was out front, ready for us when we arrived.

Fast, friendly service.

Fast, friendly service. We were targeting a particular vehicle and it was out front, ready for us when we arrived.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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This was my first new vehicle purchase Ramsey made is

This was my first new vehicle purchase Ramsey made is quick and easy! Thank you Ramsey

This was my first new vehicle purchase Ramsey made is

This was my first new vehicle purchase Ramsey made is quick and easy! Thank you Ramsey

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sandy- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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