Matthews Ford of Norwich

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 17, 2019

    We had an awesome experience with our sells rep. Mr. M.Grant . He made use feel welcome. Most car dealer look at me as some looser off the streets. I did... not feel that way wirh him. Very polite an helpfull. We never thought we could never drive a newer car. He made our dream come true. We are now in a newer car. That you so much Mr.M.Grant An Mathews Autos sales of Norwich.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 6, 2018

    Planet credit at Matthews was wonderful to work with. From my salesman Jack who was knowledgeable, honest, and a really nice guy, to Scott from finance... who helped me get approved even though I have less than perfect credit and even their service team is the best! I highly recommend going to Matthews for your next car! It really is a different buying experience. I never felt pressured or pushed, it was just a bunch of nice people helping me obtain a vehicle that I needed badly. I love my new car and when I had an issues they got me in right away to get it fixed and didn't charge me because of their 30 day lot warranty. I just can't say enough good about them! Go see Jack and Scott down at Matthews in Norwich for your next car, you won't be sorry!!

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    Shopped for a used car
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    Dealer Response

    Michael, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to ...assist you! Safe travels!

  • May 6, 2016

    Excellent place to do business, not pushy very professional. Nathan in the used vehicle section was very easy to work with and a straight up guy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2016

    When I bought my truck, The experience was the best I have ever had, And I BUY A LOT! If you want an easy quick experience while having the confidence... that you are getting the best deal this is the place for you! My Salesman was Nathan Gordon! Ask for him he is great! I will be buying all my cars from him for the rest of my life! GREAT DEAL! EASY TO DEAL WITH!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    April 8, 2015

    I recently bought a used Ford Explorer from Matthews Ford in Norwich NY. They provided excellent customer service and answered all my questions. I would... have liked a pamphlet that explained the extended warranty information besides just a verbal explanation. Even though I bought it in Norwich, it can be serviced at their dealership in Binghamton which was very important to me. Good service is a deal breaker for me. I hope Matthews does not disappoint me.

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    Shopped for a used car
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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 27, 2014

    Went to Planet Pre-owned to go to Creative Sight and Sound. Ordered supplies for my new car that it didn't have on it when I bought my car. The workers... were very helpful in ordering what I wanted and installed them for nothing when they came in. Won't hesitate to send friends and relatives to supplies and service in the future.

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    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2013

    This was my first car buying experience and Mathews made it a breeze! The sales person I had was a huge help was very willing to work with me to get me... the best possible options out there. I was taking care and my calls were returned in a timely fashion, when I was spoken too it was in the manner that was respectful and so that I could understand it all. I want to thank Mike G at the Norwich store for all the help and putting me into a great car.

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    Shopped for a used car
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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2013

    The experience of dealing with Mathews Ford and Mike Grant was an excellent experience.

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    Shopped for a new car
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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2013

    My salesperson at Matthews Ford was great, just the right amount of balance of follow through, without being too pushy. Was patient with me (and my family)... and very easy to work with. In addition, followed through and CSS called me to set up the remote car starter, Mike Grant had called them to have them make the appointment

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    Shopped for a used car
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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 21, 2013

    Wanted to replace my SUV - was not sure what I wanted. Matt worked with me and realized I was not into the Jeep. Worked with me and spoke with his boss,... they suggested I take the Edge for a ride. Decision made, really liked it. Like the way I was treated from start to finish. Everybody was very helpful and they made sure I was taken care of. Thanks

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    Shopped for a new car
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    1 people out of 1 found this review helpful. Did you?
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