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dangerous mediocre repair on steering shaft
Stay away from these people. I own a couple of Ford vehicles. One of them had a recall. Ford Motor Company kept sending me letters saying that I had to bring the vehicle for the defect to be repaired under warranty. It had to do with the steering shaft. The letter said that I could bring it to ANY Ford motor dealership for the recall repair, so I brought it to these people. I was hesitant because I have been around cars all my life and I know how they work. On second thought, I said to myself if it is the shaft it can get very dangerous, so I decided to bring it to them. They did only half the job and had me sign the warranty repair and then they released the vehicle back to me. The vehicle was riding fine before I brought it to them, but after I picked it up and started driving it I noticed a huge bad change. It kept pulling over to one side of the road and my two front tires were showing metal. I brought it for a second opinion to another place and I was told that these mediocre people did not do all the work that they were supposed to. They told me that anytime anywork on the front suspension is done you have to check the alignment because it could go off. I also could have had an accident on the road. I plan to bring this to the attention of the Assistant District Attorney in Albany, New York now that this COVID19 pandemic is almost over because this was dangerous, but again what did they care right? As a certified mechanical repair shop too for their vehicles they knew what they were doing, yet they did not give peanuts about it or care about anyone's safety on the open road. I was also reading about them someone else here on the internet and I was shocked that they did not have negative reviews. It did not shock me knowing them because I know they are experts at manipulation. These people are a fraud. They should have repaired the vehicle honestly, but they did not, instead they ruined it.
Mathews Auto of Norwich
We had an awesome experience with our sells rep. Mr. M.Grant . He made use feel welcome. Most car dealer look at me as some looser off the streets. I did not feel that way wirh him. Very polite an helpfull. We never thought we could never drive a newer car. He made our dream come true. We are now in a newer car. That you so much Mr.M.Grant An Mathews Autos sales of Norwich.
These people are a class act. They work together so everything runs smoothly. They care about their customers and are thoughtful and polite. You can depend on efficient and fast service for your vehicle without being rushed through. They take time to listen and also explain. Great people.
Planet credit at Matthews was wonderful to work with. From my salesman Jack who was knowledgeable, honest, and a really nice guy, to Scott from finance who helped me get approved even though I have less than perfect credit and even their service team is the best! I highly recommend going to Matthews for your next car! It really is a different buying experience. I never felt pressured or pushed, it was just a bunch of nice people helping me obtain a vehicle that I needed badly. I love my new car and when I had an issues they got me in right away to get it fixed and didn't charge me because of their 30 day lot warranty. I just can't say enough good about them! Go see Jack and Scott down at Matthews in Norwich for your next car, you won't be sorry!!
Michael, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
buying a showroom new car was easy and simple
I was looking to buy used , but the sales rep and finance manager made it easy, simple and in the end less expensive over all than buying the used model i was looking for. The sales rep was knowledgeable and helpful in answering all my questions and concerns in addition to being very friendly and personable. The finance rep made sure to get me the lowest rate possible.
The Level of friendliness and Professionalism is Beyond Excellent. I dealt with Sales and Service on multiple occasions and every time is a Great Experience. The Service Advisors are all awesome to deal with keeping me updated on what is happening with my vehicle as well as making sure I get the best value I can on each visit. On the rare Occasion that I need a new vehicle the entire Sales staff is polite and courteous. They all help each other out making sure that we don't have to wait around as well as helping us find the Perfect vehicle for our needs whether it was when i still had three kids in the house and needed a bigger vehicle or after when i needed a truck to pull my camper. They helped find the absolute best fit for our needs. I couldn't be happier. On the very rare occasion that I need to get an accessory or part for my winter beater the parts department is more than capable of finding me the right part for a reasonable price. and Last but not least the one time I hit a deer The Body shop was able to get my truck in quickly and made it look good as new! In Conclusion I'd really like to Thank Everyone At Matthews Ford for making me feel like Family!
Mr Rod Manion
Excellent place to do business, not pushy very professional. Nathan in the used vehicle section was very easy to work with and a straight up guy.
When I bought my truck, The experience was the best I have ever had, And I BUY A LOT! If you want an easy quick experience while having the confidence that you are getting the best deal this is the place for you! My Salesman was Nathan Gordon! Ask for him he is great! I will be buying all my cars from him for the rest of my life! GREAT DEAL! EASY TO DEAL WITH!
Matthews Ford Norwich New York
I recently bought a used Ford Explorer from Matthews Ford in Norwich NY. They provided excellent customer service and answered all my questions. I would have liked a pamphlet that explained the extended warranty information besides just a verbal explanation. Even though I bought it in Norwich, it can be serviced at their dealership in Binghamton which was very important to me. Good service is a deal breaker for me. I hope Matthews does not disappoint me.
Great Service, Clean facility
Went to Planet Pre-owned to go to Creative Sight and Sound. Ordered supplies for my new car that it didn't have on it when I bought my car. The workers were very helpful in ordering what I wanted and installed them for nothing when they came in. Won't hesitate to send friends and relatives to supplies and service in the future.