Matthews Ford of Norwich

4.8
(102 reviews)
Visit Matthews Ford of Norwich
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (877) 620-9896 (877) 620-9896
Used (877) 627-7865 (877) 627-7865
Service (877) 628-9492 (877) 628-9492

Inventory

See all 95 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2010.
Matthews Ford of Norwich wants to make your buying experience even easier!

Matthews Ford has the best selection of Ford Lincoln Mazda Chevy Dodge Chrysler Subaru Jeep Hyundai & many more! And with our exclusive Matthews Auto Awards Program you'll get benefits that go far beyond 'basic car ownership'!

Our service department has some of the best technicians anywhere and our body shop has a state of the art paint booth complete with a computerized paint matching system for that perfect match!
Matthews Ford is Proud to be in Norwich!

Service center

Phone number (877) 628-9492

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

4.8
(102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Ford of Norwich from DealerRater.

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4.0

The sales process was very straight forward and quick.

The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features.

4.0

The sales process was very straight forward and quick.

The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!. We appreciate your business.

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5.0

Amazing customer service by Mike Grant.

Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD!

5.0

Amazing customer service by Mike Grant.

Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bryan, We’re so glad to hear you had a great experience with Mike Grant! Thank you for your business and the great review!

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5.0

They are awesome.

They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful

5.0

They are awesome.

They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for the 5 Star Review and your business!

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5.0

Jonathan was absolutely amazing!

Jonathan was absolutely amazing! He went above and beyond for me! Made my experience seamless!

5.0

Jonathan was absolutely amazing!

Jonathan was absolutely amazing! He went above and beyond for me! Made my experience seamless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We’re so glad to hear you had a great experience with _Jonathan! Thank you for your business and the great review!

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5.0

What a fantastic sales experience!

What a fantastic sales experience! Mike was knowledgeable and very prompt with all my questions. Financing was quick and easy, they even got my payment reduced! Thank you Matthews!

5.0

What a fantastic sales experience!

What a fantastic sales experience! Mike was knowledgeable and very prompt with all my questions. Financing was quick and easy, they even got my payment reduced! Thank you Matthews!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Mike! Thank you for your business and the great review!

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5.0

Service center is very good at working with you to get

Service center is very good at working with you to get you in and out with no issues. Staff is very courteous and friendly.

5.0

Service center is very good at working with you to get

Service center is very good at working with you to get you in and out with no issues. Staff is very courteous and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

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5.0

They did a wonderful job repairing our Subaru after a

They did a wonderful job repairing our Subaru after a deer ran into our car. Jon and his crew did a great job and our car looked brand new. Our car had been washed before we picked it up, and it looked great! They printed out a whole itemized list of parts which had been replaced.. Everyone we met at Matthew’s Ford,was friendly , helpful, and competent. We would recommend them to anyone who needed body work done on their car!

5.0

They did a wonderful job repairing our Subaru after a

They did a wonderful job repairing our Subaru after a deer ran into our car. Jon and his crew did a great job and our car looked brand new. Our car had been washed before we picked it up, and it looked great! They printed out a whole itemized list of parts which had been replaced.. Everyone we met at Matthew’s Ford,was friendly , helpful, and competent. We would recommend them to anyone who needed body work done on their car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Jon and our Team took great care of you! We're sorry you hit a deer but, thank you for choosing Matthews for your repair!

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3.0

I feel the team was honest and straight forward.

I feel the team was honest and straight forward. I would have liked to get more for my trade in but u realize my sales person had nothing to do with that.

3.0

I feel the team was honest and straight forward.

I feel the team was honest and straight forward. I would have liked to get more for my trade in but u realize my sales person had nothing to do with that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear overall you had a good experience with us and our Team! We appreciate your business and feedback.

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5.0

Very attentive and accommodating!

Very attentive and accommodating!! A pleasure to deal with! Kind, courteous and knowledgeable. True asset to the dealership!

5.0

Very attentive and accommodating!

Very attentive and accommodating!! A pleasure to deal with! Kind, courteous and knowledgeable. True asset to the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

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5.0

Did a great job on my truck service was great they get it

Did a great job on my truck service was great they get it in and out

5.0

Did a great job on my truck service was great they get it

Did a great job on my truck service was great they get it in and out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews to service your truck! We truly appreciate your business and the perfect review!

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See all 102 reviews