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Matthews Ford of Norwich

(243 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (877) 620-9896 (877) 620-9896
Used (877) 627-7865 (877) 627-7865
Service (877) 628-9492 (877) 628-9492

Reviews

(243 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Ford of Norwich from DealerRater.

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Mattew Ford as a very good body shop, I took my Rav4

Mattew Ford as a very good body shop, I took my Rav4 there to have it repaired after my accident. Very good service. Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

Fast and easy sale.

Fast and easy sale. No hassle and no haggle. Gave me Adair trade price for my truck and made the car buying experience one of the best I've ever had.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Kyle -We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

Overall, excellent service!

Overall, excellent service! Made buying a car quick and easy! The salesman helped me find a car that fit my needs and helped stay in budget. I would definitely recommend doing business with Matthews Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

We would like to commend Rich for his above and beyond

We would like to commend Rich for his above and beyond assistance while we were trying to purchase our first car. He was able to provide a seemless experience. 10/10 would recommend and would buy again from Matthews!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Rich was very professional, accommodating and courteous.

Rich was very professional, accommodating and courteous. He was able to provide above and beyond service. Stay awesome! We will definitely go back when we need a new car again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for choosing Matthews Ford for your automotive needs. We are thrilled to hear about your positive experience with Rich. Congratulations on your new vehicle! We appreciate your kind words.

He was very professional and explained everything well.

He was very professional and explained everything well. It was a great experience, and I would definitely recommend him to other people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Allen- We're delighted to hear about your experience. Thanks for sharing! Feedback like yours reminds us why we do what we do. Please let us know what we can do for you in the future.

Nice staff.

Nice staff. Service tech needs to be more thorough on completing job. Vehicle should not have any visible signs of work that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- We regret to hear that you had this experience with us. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

I I had a wonderful experience at your dealership.

I I had a wonderful experience at your dealership. It made me feel welcome. I would definitely purchase my next vehicle from Matthews in the future.. I will definitely recommend you to my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi William- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

great place to buy a ford every one was so very helpful

great place to buy a ford every one was so very helpful have a nice day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

I was very pleased with the customer service.

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kelly- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!