LaFontaine Subaru

Against my better judgement, based on the feedback I had received from others about this dealership, I scheduled an appointment to look at my pulsating brakes. After scheduling my appointment, I called a technician in the service department to confirm this was a known issue that subaru would cover. The technician had absolutely no idea what I was talking about, and could not offer any insight. He assured me his service adviser would call me back immediately after being on hold for a while. Two days later I have yet to hear back from anybody. When I called to cancel the appointment, based on no response given, the girl who answered the phone could not have cared less. I will be taking my car to a dealership that actually wants business.

Met promptly upon arriving, service associate Luc was pleasant to work with, all work was completed on time as promised. Great service department

Alex, our salesperson made the purchase experience smooth and easy. We especially appreciated him showing us how things worked inside the car. We are planning on coming to the special in person “learn about your car” session later this month.

Highly skilled technician's and top notch customer service. Accurate and quick diagnosis of the transmission issue. Kept me updated throughout the repair process including ordering and receipt of parts. Replaced transmission assembly in just 1 day after parts received. Car drives perfectly now.

Fantastic service. Tiffany was super helpful and great. Would definitely buy another vehicle from this dealer.

I always like to take my car here for service. Everyone makes me feel like royalty. I have never come across anyone who is cross or does not seem to like their job. They do a very good job of inspecting the car and letting me know what I need to watch out for. I have taken my car to another dealer down the road and the experience here is just much better.

Everyone without exception was welcoming and eager to help. All our questions and concerns were addressed to our satisfaction.

My experience with Lafontaine Subaru nothing but positive. Everyone I interacted with was polite and professional. Walked away with a great car.

If I could give them zero stars I would. I purchased a car from here about a month ago and was told they pride themselves in selling used cars that were heavily inspected and in great condition. Not even a week after I purchased my vehicle, it overheated in the middle of the road and the engine shut off. I brought the vehicle back to them and was told there were multiple things wrong with the car and that I would have to pay $2k to fix it. These weren’t issues that had just popped up, they had clearly been there for a while. After several conversations they had agreed to lower the cost down to $1.2k and I had to pay this price or I basically wouldn’t have a car to drive (this was money I didn’t have.) Flash forward to now (not even a month later) I am having more issues with several leaks in the engine that I now have to get checked out and pay MORE money for. I am a college student that has to commute and I can’t be paying for all of these repairs that should’ve been fixed or made aware of before I purchased this vehicle. I DO NOT RECOMMEND BUYING ANY SORT OF CAR FROM THIS ESTABLISHMENT!!! They willingly sell cars that have multiple issues and half the time the warranties they try to get you to sell don’t even cover them.

My Wife and I had made arrangements to Buy a Subaru Forester from Lafontain Subaru. We had a negotiated price in a Text - Price, tax, title, plates. On the day we were to pick up the Forester the invoice price was $600 over the agreed upon price. When we brought it to the salesperson attention, they went back to make the right correction 2 more times. When I brought it up to them, they went back a 4th time and the amount of 600 overcharge had now appeared as an "Accessories " Dimmable side view mirror charge of over $1200. This cost was not disclosed nor agreed too. When we brought it up to sales we were again told more lies and said this cost is standard. Wasn't there when we first corrected the $600 overcharge. When I checked the cost online for these mirrors it was $220 from a different Subaru dealership. We spoke with management and they would not correct.the mistake and advised to goto the first dealership we spoke with. After 2 wasted hours I would strongly recommend to not deal with this dealership. Classic Bait and switch and shell games played to add more profit to the salesmargins - even if it is by dishonesty. Just my experience but when the sales person tries to upsell you for their "Windshield " protection and explain the reason for the lower MPG with the Wilderness vs limited was due to the Wilderness being 6in taller there is a problem... The Wilderness has a 4:11 rear diff and the Limited has a 3:70 rear diff. If you don't know say so and ask someone. When you lie, it is easy for someone with technical background to see thru it. Just my experience but I would stay clear of this dealership..