Reviews
Write a reviewAvoid this dealership!
Avoid this dealership! They don’t value your time and their follow through is atrocious! I have leased approximately 10 vehicles with this dealership over the past 5-6 years. I always worked with Jason Fox who was timely, helpful, and extremely customer oriented. Now that he is gone, their customer service is simply outrageous! On a separate note, their used car manager is simply the worst. Every time I traded in a vehicle (leased and serviced at their dealership) their initial trade in offer was incredibly low and I had to fight to get an offer that was in the ball park. Avoid this dealership!!!
Avoid this dealership!
Avoid this dealership! They don’t value your time and their follow through is atrocious! I have leased approximately 10 vehicles with this dealership over the past 5-6 years. I always worked with Jason Fox who was timely, helpful, and extremely customer oriented. Now that he is gone, their customer service is simply outrageous! On a separate note, their used car manager is simply the worst. Every time I traded in a vehicle (leased and serviced at their dealership) their initial trade in offer was incredibly low and I had to fight to get an offer that was in the ball park. Avoid this dealership!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further. General Manager Jorden Schultz jschultz@lafontaine.com 248-206-1419
The used car manager Robert is the most disrespectful
The used car manager Robert is the most disrespectful person that I have met at a dealership or anywhere for that matter. The guy came out of his office not to decline my offer but to technically throw us out of the dealership. He was so disrespectful and condescending and that was after we made a single offer that was 1000$ below asking. The only reason we went through with a deal is because of our sales rep Joel, he saved the entire deal with his amazing attitude and being very respectful and helpful. It’s a shame that this dealership is supposedly being ran by someone with such a toxic attitude. Do yourself a favor and stay away from that dealership unless you are going to be dealing with Joel and make it known that you dont wanna deal with the so called manager.
The used car manager Robert is the most disrespectful
The used car manager Robert is the most disrespectful person that I have met at a dealership or anywhere for that matter. The guy came out of his office not to decline my offer but to technically throw us out of the dealership. He was so disrespectful and condescending and that was after we made a single offer that was 1000$ below asking. The only reason we went through with a deal is because of our sales rep Joel, he saved the entire deal with his amazing attitude and being very respectful and helpful. It’s a shame that this dealership is supposedly being ran by someone with such a toxic attitude. Do yourself a favor and stay away from that dealership unless you are going to be dealing with Joel and make it known that you dont wanna deal with the so called manager.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Sam, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to our General Manager, Jorden Schultz, at jschultz@lafontaine.com or 248-206-1419 to speak to our manager directly.
Thank You!!!
We bought a used Outback and could not be happier! This is the perfect car for me and my family and all of our adventures. The purchase process could not have been any easier. Great job to all of the staff!
Thank You!!!
We bought a used Outback and could not be happier! This is the perfect car for me and my family and all of our adventures. The purchase process could not have been any easier. Great job to all of the staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sidney, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Subaru of Commerce! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I just purchased a 2024 Subaru Crosstrek from Nick O.
I just purchased a 2024 Subaru Crosstrek from Nick O. and I’m extremely pleased with the entire process from beginning to end. Professional and reliable staff and and reliable, safe brand in Subaru!
I just purchased a 2024 Subaru Crosstrek from Nick O.
I just purchased a 2024 Subaru Crosstrek from Nick O. and I’m extremely pleased with the entire process from beginning to end. Professional and reliable staff and and reliable, safe brand in Subaru!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Trina, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Don't trust them wanted me to get an oil change plus add
Don't trust them wanted me to get an oil change plus add engine restoration kit to it because I was over 1000 miles said no took it to my oil change place they didn't even want to give me an oil change the synthetic oil now last much longer ,and my oil was honey colored.I had to push him to change it.also they put new tires on when I purchased the vehicle,now I get to pay for all maintenance on them.I would think twice before buying or using service here .I also would have posted the inspection but they took it down ,I guess no proof that way.Talk to service department very non sympathetic,don't care about the reviews so here we are Buyer Be Wary
Don't trust them wanted me to get an oil change plus add
Don't trust them wanted me to get an oil change plus add engine restoration kit to it because I was over 1000 miles said no took it to my oil change place they didn't even want to give me an oil change the synthetic oil now last much longer ,and my oil was honey colored.I had to push him to change it.also they put new tires on when I purchased the vehicle,now I get to pay for all maintenance on them.I would think twice before buying or using service here .I also would have posted the inspection but they took it down ,I guess no proof that way.Talk to service department very non sympathetic,don't care about the reviews so here we are Buyer Be Wary
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to our Service Manager, Jonathan Scott at jscott@lafontaine.com or 248-313-8084 to speak to our manager directly.
I have been a customer with this dealership for years.
I have been a customer with this dealership for years....have used them to lease and service my last 4 Subarus. Professional, friendly, and available.
I have been a customer with this dealership for years.
I have been a customer with this dealership for years....have used them to lease and service my last 4 Subarus. Professional, friendly, and available.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I recently had to get my exhaust heat shield repaired,
I recently had to get my exhaust heat shield repaired, and I was pleasantly surprised by the affordable repair price. The service advisor, Nick, was extremely friendly and helpful, while the technician, Jackson, did an excellent job with the repair. Overall, I am highly satisfied with the service I received, and I managed to save a significant amount of money on the repair.
I recently had to get my exhaust heat shield repaired,
I recently had to get my exhaust heat shield repaired, and I was pleasantly surprised by the affordable repair price. The service advisor, Nick, was extremely friendly and helpful, while the technician, Jackson, did an excellent job with the repair. Overall, I am highly satisfied with the service I received, and I managed to save a significant amount of money on the repair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Friendly and straight up staff!
Friendly and straight up staff! They went above and beyond to help out my grandmother and make my family feel like their family. Will recommend to everyone!
Friendly and straight up staff!
Friendly and straight up staff! They went above and beyond to help out my grandmother and make my family feel like their family. Will recommend to everyone!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!
If I could give this place 6 stars I would!
If I could give this place 6 stars I would! My experience buying a new car (and trading in my old car) was quick, easy and wasn't a hassle! I would recommend LaFontaine Subaru to anyone looking for an efficient and fun car buying experience 🙂
If I could give this place 6 stars I would!
If I could give this place 6 stars I would! My experience buying a new car (and trading in my old car) was quick, easy and wasn't a hassle! I would recommend LaFontaine Subaru to anyone looking for an efficient and fun car buying experience 🙂
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Craig, we appreciate your positive review of your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
My family and I choose their dealership because it was
My family and I choose their dealership because it was close to home and I know the Commerce area is well known and very nice. We are very happy with our choice the overall engagement went well from start to finish and would recommend LaFontaine Subaru if you are looking for a new or pre-owned Subaru.
My family and I choose their dealership because it was
My family and I choose their dealership because it was close to home and I know the Commerce area is well known and very nice. We are very happy with our choice the overall engagement went well from start to finish and would recommend LaFontaine Subaru if you are looking for a new or pre-owned Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ann, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!