LaFontaine Subaru

Great service representative and mechanic for an exceptional vehicle. On-line service scheduling was very efficient.

Had a great routine scheduled service on the ‘24 Crosstrek. My service manager, Darren Cleavenger was great to work with! He kept me updated during the service and offered assistance afterwards as well. I really appreciate his post-service follow-up!

Lisa, Carter and Alex went out of their way to help us make the decision to lease the vehicle that met our needs. They were professional, informative, patient and friendly. There was no pressure to purchase what they wanted to sell and really believe in the products they are selling.

We purchased a new Forester Hybrid Touring model about a month ago. Alex was an excellent sales rep and thoroughly explained the features and technology package on the vehicle. We had a great experience at the dealership, and love the new Forester.

I had a great experience purchasing my vehicle. Everyone was friendly and answered all of my questions and concerns. Jon LaBella patiently guided me through the process.

We took our Subaru in for an oil change and tire rotation and wanted additional diagnostics to troubleshoot a specific issue. Service and diagnostics were performed the day we dropped it off (day 1). On day 1 we agreed to have an issue under warranty repaired and were told a part needed to be ordered. On days 2 and 3 we have not been able to get any information, regarding on ETA on the part and when the warranty repair would take place. The warranty issue isn't making it so that the vehicle is inoperable. We wanted an ETA, so that we could come pick up the vehicle if it was going to take more than a day to get the part in. It was impossible to get anyone over the phone to answer those basic questions. Those we interacted with over the phone were unhelpful and uncommitted to getting answers to basic questions. It took both my husband and calling separately demanding answers to finally getting a single text with an ETA on the part and repair. We asked to speak with Cory, the service manager, and Alex the General Manager. We were told each would return our calls and neither did. This dealership is not committed to excellent service. We have no faith in LaFontaine Subaru's service department and will go elsewhere with our maintenance needs going forward.

NO pressure atmosphere. The personal attention to my needs and what I was looking for in a vehicle was important and it was impressive how things came together. I’m excited about the purchase and the electronics in my Outback.

I got the family deal at Lafontaine Subaru with Kobe's sales expertise. He knew exactly what I was looking for after hearing about the amenities I loved from my previous Subaru vehicle, which I also purchased from your dealership!

From the time I walked in until I left(which was an unusually short time) I was treated professionally and my tires and oil were done in no time!

it was a very good experiense at this dealership. everyone was very professional and courteous.