LaFontaine Subaru

I had very bad experience dealing with this dealership, they didn't have the basic courtesy to answer simple questions about the car status, despite exchanging... few emails with Tiffany Brown in last few days, she kept repeating over and over that her job is to provide me with all the information i need which she never did unfortunately, she wanted me to just drive to the dealership which is more than one hour drive one way without having the courtesy to answer basic questions. Stay away from this dealership if you value your time. Thanks

Imagine EVERY Used car salesman cliche' and you've got the idea of my experience. Saw the car on line, went in to look as it was in the price range I... was looking for. Was told that others were interested. Test drove and told salesman I wanted the car, but as it was for my husband, he'd need to see it first. Salesman had me fill out credit app, gave me a fairly HIGH interest rate and told me I needed to sign it now, in my name only, not joint as I'd requested, or he'd sell the car and would not take a deposit to hold the vehicle citing that it was illegal (not true). Frankly, if I'm filling out a credit app, I'm pretty interested in the car. Contacted the next day again expressing our wish to buy the car, after rescheduling existing appointments to accomodate DEALER, also provided a prequalification on a loan with a lower interest rate. Also told salesman that we had rearranged our schedules to get to the dealership before close of business. Dealership came back with a lower rate (why not the lower rate the first time?) Only offered $300 for trade, where EVERY dealership we spoke with in the last three weeks offered $500 sight unseen as well as a deposit to hold the vehicle to accomodate OUR schedule. Also refused to honor sale price listed on dealership website stating that that was incorrect and they don't know how it got there, which is considered false advertising as it WAS on their site and they should have honored it instead of disputing it. Even while closing the deal, salesman said someone came in to look at the vehicle and he had to hide it, implying that even after telling him we wanted it, rearranged our schedules to close the deal, and completed the loan paperwork AGAIN, that he would have sold it out from under us. Also, told me that the State of Michigan mandated the dealership processing fee at $200. Again, not true, processing fee is arbitrary dependant upon dealership, State of Michigan states that it should be capped at $200, yet I was charged $220. I found the whole experience shady, unethical, and uncomfortable. Had I not wanted this particular vehicle, I would have ran away, not walked. Every dealership wants to work with the customer to close the deal, and provide customer satisfaction as this usually leads to repeat business, but this dealership expects the customer to work with THEM to close the deal, like it or leave it. They acted like they were doing us a favor selling us this car. I've never had an experience like this with a dealership and would not recommend them to ANYONE. Word of advice, if you find a car on their lot that you are interested it, get prequalified for a loan in advance and be prepared to buy it the minute you talk to the salesman. They won't hold the car for you, they won't work with YOUR schedule, they frankly DON'T CARE ABOUT YOU AS A CUSTOMER. It's all $$$$ for them.

The service was excellent. The questions and concerns that I had were answered and dealt with. I would highly recommend this dealership.

The worse experience I've ever had buying a car ,I hope all their dealerships are not as bad as this one. I will never buy a car from here again and recommend... that no one else does. The car I went to buy ended up having more miles than advertised and they lied about the inconsistency on the reported mileage. I tried to get my money back but was refused and the car I bought had never left their lot, after dealing with their used car sales manager without resolution I was able to reach out to a general manager who did seem to get things rolling, the ucmreached out to me and offered me another car ,a Camry SE . I go to the dealership be and test drive it , not what I wanted but I accept it, now they want an additional 700 dollars, it was put to me ," that's the deal or take the car with the misrepresented miles. So I take the car and when I get it home I notice it's not an SE but an LE. I cannot believe the dealership would risk it's reputation over such a small amount of money, but I will make it my mission in life to inform as many people as I can to not trust this dealership or it's business practices.

This was a recall on my audio system. When I got the car back, all three of the FM stations I had selected were gone. Of course, I can put them back,... but why were they deleted? The good news is that the car was done in the time I was told it would be and someone in Service was kind enough to show me how to set the clock--which isn't easy on the 2018 Impreza.

Great service. In and out in a timely manner. Will do business in the future.

Can't say enough good things about this dealership. Honest, low cost repairs. Free, current model year loaners when your vehicle is being serviced. They... don't pressure you into unnecessary repairs. They are unlike any dealership I've ever encountered, and that's why they are the only place I'll ever get my repairs done and additionally, buy new cars from.

We bought our very first Subaru from this dealer, and had such a great experience that when our son was ready to buy his first new car he went here as... well. Low pressure and friendly service. We will probably be customers for life.

Prompt, courteous same day service. Pleasant atmosphere. Knowledgeable staff.

I bought my 2015 Subaru from it. Six months later, I found the bottom of the front bumper cracked, and I've even not experienced any collision!!! The dealer... told me it's the subaru pre-owned certified car and have been checked and repaired thoroughly. What a great lie!