Lincoln of Troy

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 15, 2020

    Lincoln of Troy is a class act. I have been dealing with Mark for 3 years and recently took delivery of a 2020 MKZ Reserve. Mark is friendly, professional,... courteous and never displays the "high pressure" attitude you may find at other luxury car dealerships. He made the entire transaction seamless. I highly recommend Lincoln of Troy...a 5 star rating is truly not enough!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2020

    Mark Nikprelaj was very professional and made my old lease/new car lease exchange effortless. He was knowledgeable and efficient in helping me select... my new car. The vehicle exchange was seamless and I was in and out in no time.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 13, 2019

    I went to Lincoln of Troy to look at a new MKC. I was greeted by a Salesman Jerry Burnard and had the BEST leasing experience ever. His attention to details... and truly caring about my needs will keep me coming back whenever I need another Lincoln.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2019

    Thanks to Mark Nikprelaj for making the experience of leasing a car simpler, easier and faster. He explained things to me clearly, was very courteous and... prompt Highly recommended.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2019

    We had a great experience leasing a new vehicle (Lincoln MKC) from this dealership, with the salesman Mark Nikprelaj. The whole procedure took minimal... time, Mark was courteous and answered all our questions in full, overall it was great. Would recommend this guy to anybody looking to buy or lease a Lincoln.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 22, 2019

    Share review Embed review Write an update Edit review 9/22/2019 we walked in to check the new Aviator, let after 10 minutes with no info apparently... were profiled based on what car we drove in to the dealership by Mark Nikprelaj.. we were told that these cars were 1000 /month lease right after 5 minutes at the show room... front desk was polite showroom was amazing

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 13, 2019

    I was told I could return my leased Lincoln at any Lincoln dealership. Went to Lincoln of Troy for convenience. I was sent to speak to the receptionist.... A gentleman overhead me and came over to me. He was very condescending. When I told him I was told I could return my Lincoln at any dealership, he snickered and said: "of course they would tell you that." Then he proceeded to explain how he pays rent for a lot for his cars.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 20, 2019

    Everyone goes above and beyond to first, make you feel welcome and important. Secondly our salesperson, Nicholas made everything so effortless. He walked... us though everything , offered great advice and made sure everything was set up perfectly. Thirdly, their service department is top notch. They actually listen to everything you say and they don't give up until you are completely satisfied. The whole experience is awesome!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 8, 2019

    Great Dealership to work with. Excellent service. Jerry has been so helpful in this process of buying my new car! Will be sending all my family and friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 8, 2019

    I just leased a new MKC from Lincoln of Troy and I can honestly say this is the best dealership I have ever dealt with. I love the car and the New Car... Department was a great pleasure to work with, especially my salesman, Jerry Burnard. He went over every detail of the car with me and made the whole experience fantastic. I will never buy another car anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews