Lincoln of Troy

thought I had a positive experience with the Finance Department at Lincoln of Troy only to find out their practices are fraudulent! Buyer beware!!! Do not buy the "Maintenance (Oil Change) Plan" from this place. They don"t disclose that they get a kick back of $100 and if by chance you have to cancel, due to the total loss of a vehicle due to an accident, they take another $100 cut of any refund. I usually don't buy these kind of plans but I was lead to believe that this was an agreement between the dealership and me not an outside entity. Kellie Shaw neglected to provide me with the terms and conditions of the plan at the time of purchase. It took me 3 months to get any refund at all for a plan that was only used twice. Kellie did not follow-up. Calls were returned via email, in my opinion, this was because she did not want to talk to me and answer my questions. Very unprofessional! I had to call/email her every couple weeks for updates without any conversation. When you pay $70,000 for a car you expect a professional response. Glad I decided not to purchase another Lincoln (although I loved the car) when I replaced my totaled Lincoln. I decided Cadillac offered the better response, professionalism and service for my needs. This place is defiantly not customer oriented, it clearly is focused on their bottom line!!!

I bought a car through Levi. I live in Grand Rapids and Levi went above and beyond to get the deal done. Couldn’t be happier with my car! Great salesman.

First, Thanks for the opportunity to speak in regards to this matter. Here was my personal timeline: Friday - Requested information about a car Saturday - Texted with a sale rep about the vehicle Sunday - Had a nice phone call laying out all the questions I needed answered before making a decision Monday - Received a video walkthrough of the vehicle and spoke to another member about financing. Requested to put the car on hold. ****Was quickly informed that the car I was inquiring about since Friday evening was already being purchased. I was told that someone came in first thing in the morning and purchased the vehicle. Even though I started to process on Friday, the vehicle was sold to someone else. Not a great experience

Outstanding dealership. Took care of all my needs. Levi was great to work with. Will return for future purchases.

Despite a week's worth of effort including 3 voice mails, a dozen calls to try to get a human instead of voice mail, signing up for service online, and talking to the chat bot (Anna) 3 times, I could never schedule service or talk to a human. I don't know what happened over there, but it is really, really bad. They've fallen so far.

Boy have things changed. I used to rate Lincoln of Troy 5 stars, and not it's hot garbage. I don't leave negative reviews lightly, in fact I rarely ever have. But when, over the course of a week, leave 3 messages (since no one will answer), use the chat bot (Anna) 3 times, call a dozen times hoping you'll talk to a human, and sign up online for service yet still can't even get a call back, I'm forced to do this. Absolutely go somewhere else if you can. I don't know what happened...

I tried to buy a used car from this dealership and it was a horrible experience. When I got there the car wouldn’t start. (They had to jump it) The sales man told me they went over the vehicle but he failed to have the oil changed. (The oil was dark brown from the dip stick. 50% oil life on the cars computer) The tires were down to the warning marks. They ended up changing the oil and offering to pay 50% of the tire cost. The sales man was pushing for the check I brought and didn’t seem to care that I was there as he was taking phone calls with other customers as I was waiting for answers. I kept catching the salesman in lies. After all that, I lost all confidence in the salesman and service team. I expect better from a Lincoln dealer.

I was looking on line for a phone number to get my MKZ in for an oil change and noticed all these bad reviews. I have had nothing but great experiences with my sales rep Elie and service related issues with Anisa. If anything, these people have gone beyond my expectations when addressing my problems.

the dealership was fine for the sale of my used lincoln when i purchased it...turns out i did not Care for the car and traded it in at another dealership. when i initially purchased the used Lincoln at Lincoln of Troy they "offered" (pressured ) me into purchasing a tire and wheel insurance package (over $700.00) . when i traded in the Used Lincoln after only 6 months of ownership i contacted the dealership about a refund of the difference on the wheel package. I was advised to submit the proper paperworrk and they would see that i got the refund,i submitted the paperwork..dealership never submitted it to the insurance carrier ROADVANTAGE.. after waiting for 6 weeks i contacted ROADVANTAGE only to learn dealership did not submit the paperwork. ROADVANTAGE said for me to submit the paperwork myself. i sent paoerwork to ROADVANTAGE (registered Mail) waited reasonable time and contacted ROADVANTAGE and was told they submitted the paperwork to the Michigan company that represents ROADVANTAGE.. checked up on that Michigan representative only to find out the company is dissolved..contacted Lincoln of Troy several times and and was told they would "look into it." Over one year later and i have NOT received any refund!! Bottom line is if you plan on purchasing a vehicle from Lincoln of Troy be warned DO NOT LET THEM SELL YOU ANY ROADVANTAGE POLICY!! AND THEIR CUSTOMER SERVICE IS NOT HELPFUL EITHER

As you can see from the most recent reviews, Lincoln of Troy’s customer service is awful… Service: collision shop When you think of Lincoln, you think -great customer service. This has NOT been the case at Global Collision- Troy. From the time I called the customer service was poor. They had no loaners for 1-2 weeks (I-was told) over 3 weeks later I called again and was told the same thing. No loaners, the manger Bert said “we told you 4-8 weeks” which was a lie. I was told by their associate, Jeff, that it would be 1-2 weeks out. Even at that, no customer should have to wait over a week for a loaner. I pay over $600 a month on my 22 nautalis and received such horrible service. I came from owning Cadillac for years and they provided such great customer service and care when working with customers. Lincoln definitely dropped the ball. When I had my car at a Genesis Cadillac body shop they were out of loaners “due to shortages” and they spent the extra money and rented me a car from enterprise. That is what customer service is about! Why is their a loaner shortage? Because their body shop is busy, meaning they are bringing in a lot of business and money, but… Lincoln couldn’t invest in their customers to ensure a safe vehicle to drive? They told me to keep my nautalis until the parts came in, that way I would still have a vehicle. I didn’t drive the vehicle because the entire hood was bent open and progressive insurance advised me not to drive it, in case the hood flew open and caused more damage or injury. 11/21- I got a call that a loaner was available. I came to the shop, dropped off my 2022 Nautalis and was given a 2011 Lincoln MKS. An 11 year old vehicle. The car wasn’t even ran through the wash. Upon entering the vehicle, I noticed the low tire pressure light was on, the gas light was on- 50 miles to empty and the light lamp light was on. I called the shop and let them know that the gas was on E and they said “oh yeah we don’t fill the fuel, that’s how we do it” -Jeff at collision. How is this the type of customer service Lincoln provides? Why aren’t customers who pay over $600/mo treated with courtesy and exceptional customer service? Why won’t Lincoln invest in their customers, the way their customers invest in them? This is such a disappointing experience. I put a request for the general manager/owner to reach out to me to discuss how we can resolve and correct these issues. I will update my experience IF and WHEN these issues are resolved. 11/22/22 - Michael the "general manager" called me this morning and was just as rude and dismissive than the other employees. This seems to be a common thing here. Michael did not provide any solutions, he told me I could take my car elsewhere. The poor customer service complaints on these google reviews are evident that the general manager does a poor job on training their employees on customer service. It starts from the top. I would highly suggest taking some customer service courses for yourself and your entire staff... This experience made me question ever getting a Lincoln in the first place. I would NOT recommend this shop if you want a good experience and quality customer service. 👎 👎 👎 You've been warned!