Herb Chambers Chevrolet of Danvers

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Reviews

Average Ratings

4.8
628 lifetime reviews. Includes reviews of Herb Chambers Chevrolet of Danvers from DealerRater.com
  • Excellent customer service

    I would like recognize one service employee member in particular and that person is Kristen who sets up the service appointments. Back in 2013 whe...

    Dealer Response

    Thank you, Rick, so much for the wonderful review. Kristen is a valued team member and your feedback is a testament to her commitment to providing...


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    I would like recognize one service employee member in particular and that person is Kristen who sets up the service appointments. Back in 2013 when I purchased my 2013 Chevy Equinox, Kirsten was the first person I spoke with to arrange for my vehicle's initial oil change and ever since that very first visit up to my most recent visit on 4/16/16 Kirsten has provided me with EXCELLENT customer service! She has always been very courteous and pleasant each time I have made an appointment and when I come in for that service work she cheerfully greets me and asks me if I have any concerns or issues with the vehicle, makes sure that anything I need done is taken care of as quickly as possible and always makes me feel welcome and satisfied with my service experience! It has been my personal experience that more often than not the kind of customer service I receive these days is lacking and non professional and seems not to be important to both the customer service personnel and the companies they work for! That is why I am so appreciative to Kirsten for providing me with the kind of customer service I expect and am happy to acknowledge! I hope Herb Chambers recognizes what a fine job she is doing and knows that it is because of employees like Kirsten that make my visits as a customer most enjoyable and will prompt me to recommend Herb Chambers in Danvers to family and friends and continue to business with myself! Keep up the great work Kirsten and know that I am a very happy customer because of what you do!! Best Regards, Rick Finnigan Medford, MA

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Rick, so much for the wonderful review. Kristen is a valued team member and your feedback is a testament to her commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Jim Klimas, General Manager


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  • Hands down the easiest buying experience ever!

    Overall the best experience I've had purchasing a new to me truck, considering that my husband and I just had the worst purchasing experience at S...

    Dealer Response

    Thank you, Jamie, for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you and your husband had such a wonderf...


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    Overall the best experience I've had purchasing a new to me truck, considering that my husband and I just had the worst purchasing experience at Springfield Auto Mart in North Springfield, VT. I highly recommend Herb Chambers if your looking for a new or used Chevy GMC truck.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Jamie, for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you and your husband had such a wonderful visit and that our team provided you with excellent service. We hope to have the opportunity to assist you again in the future. Best, Jim Klimas, General Manager


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  • Awful. Misleading.
    June 1, 2017

    Do not waste your time at this dealership. I spent hours here getting to a price I was comfortable with. I paid my down payment plus the registrat...


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    Do not waste your time at this dealership. I spent hours here getting to a price I was comfortable with. I paid my down payment plus the registration and license plate fees. I was congratulated and told I would be called when the car was ready to be taken home. Two hours later I receive a phone call saying I would need a co-signer or the payments would change drastically. This was NEVER something that ever even came up. My credit is good and I was congratulated on my new car. Now I'm left with no car, wasted time, AND a hard pull on my credit for absolutley nothing.

    Does not recommend this dealer

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  • Outstanding Buying Experience, Oustanding Pre-Owned Vehicle!
    May 30, 2017

    Five years ago, while visiting Herb Chambers Chrysler Jeep Dodge Ram of Danvers, General Manager Jim Klimas introduced me to a gently used 2004 F...

    Herb Chambers Chevrolet of Danvers

    Thank you for your glowing review! We strive to offer all of our guests¿¿¿ exceptional service both before and after the sale. Employees like Bill...


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    Five years ago, while visiting Herb Chambers Chrysler Jeep Dodge Ram of Danvers, General Manager Jim Klimas introduced me to a gently used 2004 Ford Expedition. It was very important to me that the vehicle was a safe one as I have three drivers, two of whom are in high school and one is in college. I am pleased to report that this vehicle has been driven 50,000 miles and has only required oil changes and a set of new tires. What a great value at a great price! Thank you Jim!

    Does recommend this dealer
    Herb Chambers Chevrolet of Danvers

    Thank you for your glowing review! We strive to offer all of our guests¿¿¿ exceptional service both before and after the sale. Employees like Bill make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Jim Klimas, General Manager


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  • Inspection

    Super place very attentive. No ice cream in showroom

    Dealer Response

    Thank you, Charles, for your business and we look forward to assisting you again in the future! Best, Jim Klimas, General Manager


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    Super place very attentive. No ice cream in showroom

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Charles, for your business and we look forward to assisting you again in the future! Best, Jim Klimas, General Manager


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  • Bought a used truck
    May 14, 2017

    Maguel was very nice to deal with and very professional.I found that dealing with the poeple of Herb Chambers of Daners was a very good experience

    Herb Chambers Chevrolet of Danvers

    Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. Congratulations on your new Chevy Silverad...


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    Maguel was very nice to deal with and very professional.I found that dealing with the poeple of Herb Chambers of Daners was a very good experience

    Does recommend this dealer
    Herb Chambers Chevrolet of Danvers

    Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. Congratulations on your new Chevy Silverado, we appreciate your business! Best, Jim Klimas, General Manager


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  • Does not have interest in loyal Herb Chambers customer...
    April 2, 2017

    I have never had a good experience with this dealership in the past and my experience today was not any different. I did recently attempt to buy t...


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    I have never had a good experience with this dealership in the past and my experience today was not any different. I did recently attempt to buy the 16' ZR1 online and made them an offer through their online service along with details on my trade, I was sent a generic emails from Deena D'Andrea with no response to my offer to get a deal in motion. After a few follow up on my end I finally got a response back that my trade wasn't worth their time and thank you for considering Herb Chambers during your vehicle search. That was it... Not even a phone call, or attempt to close a deal on a $100k car. Once again, this dealership does not care in the least or want my business, so with that said I give up on ever dealing with them in the future. Evident this young internet manager could care less on a Sunday not knowing I've spent hundreds of thousands of dollars with Herb Chambers over the years. Evident they DO NOT know how to run an online business, not everyone goes into the dealership to play games to buy a car these days. Dealers like this should visit high-end dealers to learn from them and how to communicate. Respectfully yours, someone who buys a lot of cars, but not from you today.

    Does not recommend this dealer

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  • Great experiance
    March 10, 2017

    I recently leased my second chevy vehicle. Kevin is the absolute best. Professional, friendly, and has a ton of knowledge. It was a pleasure wor...

    Herb Chambers Chevrolet of Danvers

    Thank you, Carolyn! Please let us know if we can be of further assistance. Best, Jim Klimas, General Manager


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    I recently leased my second chevy vehicle. Kevin is the absolute best. Professional, friendly, and has a ton of knowledge. It was a pleasure working with him.

    Does recommend this dealer
    Herb Chambers Chevrolet of Danvers

    Thank you, Carolyn! Please let us know if we can be of further assistance. Best, Jim Klimas, General Manager


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  • Easy & relaxed process with Corey S
    March 10, 2017

    Corey S made getting my new lease a easy & relaxing process. I told him what i would like vs what I needed and he found one with everything I aske...

    Herb Chambers Chevrolet of Danvers

    Many thanks for this terrific feedback, Katie! I'm delighted to learn that you enjoyed working with our team. Please don't hesitate to reach out i...


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    Corey S made getting my new lease a easy & relaxing process. I told him what i would like vs what I needed and he found one with everything I asked for, as well as in my price range. I felt comfortable working with Corey S, Corey U and Bobby because they didn't pressure me into anything. Corey S even went out of his way to pick up my new car from my work to have the remote start installed! Not many , if any, salesman would offer to do that on their own. I highly recommend Corey S and his team for your next vehicle. - KATIE I

    Does recommend this dealer
    Herb Chambers Chevrolet of Danvers

    Many thanks for this terrific feedback, Katie! I'm delighted to learn that you enjoyed working with our team. Please don't hesitate to reach out if we can assist you in the future. Best, Jim Klimas, General Manager


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  • Awesome service and staff
    February 23, 2017

    Worked with Rhalder and Greg they were amazing and really helpful - Super good experience buying my new GMC . Thanks a bunch guys!! I would recomm...

    Herb Chambers Chevrolet of Danvers

    Thank you for taking the time to write this review. Greg and Rhalder's commitment to excellence is always in the forefront and I¿¿¿m so glad that ...


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    Worked with Rhalder and Greg they were amazing and really helpful - Super good experience buying my new GMC . Thanks a bunch guys!! I would recommend to ask for their help if you looking! :)

    Does recommend this dealer
    Herb Chambers Chevrolet of Danvers

    Thank you for taking the time to write this review. Greg and Rhalder's commitment to excellence is always in the forefront and I¿¿¿m so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Jim Klimas, General Manager


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