Reviews
On top of their game.
I was told of a recall to the issue I was having that I was not aware of. The fix took care of the problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
Excellent Salesman, Sales Team & Experience
We had a great experience...our Salesman, Shane Barbato, & his Team including Matthew McGuire, Craig Boddenstein & Tony Quiterio were all very gracious and a pleasure to deal with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used Toyota Prius C Purchase March 2016
I had a very good experience at Toyota of Greenfield, MA. I called them because I was looking for a particular used vehicle and I saw they had one. I made an appointment with Shane Barbato to test drive and talk numbers. He was very nice and helpful and was not what I would call a typical "pushy" salesman and I appreciated that. Overall the experience was pretty seamless and painless and I am very satisfied with my purchase and highly recommend the dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What an enjoyable review to read! It is reassuring to know Shane provided you with a hassle-free and great shopping experience. Toyota of Greenfield’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any additional questions or concerns. Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
We really appreciate the service we get here.
Our service advisor treated us very well, and went to bat for us when there was a discussion about damage due to a previous visit . The dealership also treated us very fairly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Elaine! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. If you haven't yet, check us out on Facebook for access to our special offers! Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
Very happy with my experience.
I was impressed with the professionalism and honesty of each person that works at this dealership. My salesman, Phil, was wonderful. Nick in the business office was great as well. I can't speak highly enough about the two of them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Melanie and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Phil and Nick were there to provide you with such exceptional service! Thank you again! Be sure to like us on Facebook to catch great service specials! Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
Positive
Second car that we bought from this dealership. Very positive experience. Very easy to negotiate with. Shane Barbato was very thorough and responsive to us and went looking for what we wanted. If the service continues to be is as good as sales we will buy a third vehicle in the future from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Shane was able to meet your needs. At Ford of Greenfield, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
No complaint, very happy with our purchase.
Our sales person was Colin Jones. We were so very pleased with the way he presented all the information and detail about the vehicle we purchased. He answered all our questions,and helped us get it all together.A wonderful hard working young gent. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Wayne. We're glad to have Colin on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
Great service.
The pleasantness of everyone and free coffee machine.I like the new service facility and the showroom.Country attitude is the difference..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Richard! Our team works incredibly hard to exemplify the Toyota of Greenfield commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
Professional, pleasant service/environment
We are very impressed with Sean O'Connor on the front desk. He has been very patient and pleasant with customers including me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Winchell. We're glad to have Sean on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Craig Bodenstein - cbodenstein@toyotaofgreenfield.com (413) 773-5455
Fair price and excellent customer service
Shane Barbato and Carol Buker met and exceeded all my expectations in my search for a new RAV4. They were both very friendly and knowledgeable about the vehicles. They gave me a fair price for my trade in and on a new RAV4 . I recommend both Carol and Shane if you are looking to purchase a Toyota - you will have a pleasant experience shopping for a car . I will always return and recommend Toyota Ford of Greenfield if you are looking for a pleasurable car shopping experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kathleen, thank you so much for this great review and star rating! I am pleased to hear that Shane and Carol were able to exceed your expectations and earn your business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Ford of Greenfield is all about. Check us out on Facebook for access to our exclusive monthly specials! Regards, Craig Bodenstein cbodenstein@toyotaofgreenfield.com (413) 773-5455