Reviews
I bought a used car from Buick Goldstein on Central Ave., Albany. They talked me into every warranty you can imagine bumper-to-bumper, etc. it is less than a year since I purchased the vehicle and have complained about a vibrating/noise coming from the rear, especially when accelerating Up hills. I was told that my warranty just expired,when I told them I had bumper-to-bumper. They said oh.! After waiting to have their technician evaluate the vehicle, he said no codes came up, even though he hears the noise and feels the vibration when driving it. Such a disappointment from this dealership, I asked him what I should do. They said just continue to drive it. My Fear is it’s only going to get worse and I’m stuck with a lemon. They are not willing to accommodate me and further investigate what’s wrong. I will never buy a vehicle from this dealership again, nor will I advise any of friends and family too!
I bought a used car from Buick Goldstein on Central Ave., Albany. They talked me into every warranty you can imagine bumper-to-bumper, etc. it is less than a year since I purchased the vehicle and have complained about a vibrating/noise coming from the rear, especially when accelerating Up hills. I was told that my warranty just expired,when I told them I had bumper-to-bumper. They said oh.! After waiting to have their technician evaluate the vehicle, he said no codes came up, even though he hears the noise and feels the vibration when driving it. Such a disappointment from this dealership, I asked him what I should do. They said just continue to drive it. My Fear is it’s only going to get worse and I’m stuck with a lemon. They are not willing to accommodate me and further investigate what’s wrong. I will never buy a vehicle from this dealership again, nor will I advise any of friends and family too!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Roxanne Rivers, We are sorry you were not happy with your recent servoice visit to us. We do value all of our customers but we were unable to duplicate your concern of a vibration / noise coming from the rear of the car. Even though this was the case we still took the vehicle into the shop and placed it on a lift but were still unable to find an issue. We do value all of our customers and try to address their concerns, but if we are unable to duplicate an issue unfortunatley we cannot fix it. If the noise or vibration becomes more evident please feel free to contact us. Also although the factory warranty has expired you do still have a service contract on the vehicle from when you purchased it.
Had to have rear brakes and rotors replaced. They had the parts and got the job done. Seems to be ok. Also NYS inspection and oil change.
Had to have rear brakes and rotors replaced. They had the parts and got the job done. Seems to be ok. Also NYS inspection and oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Marc, We are happy to hear you enjoyed your service at our dealership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I received a detailed explanation of what was going to be done to the vehicle. Afterwards, I received a printed list of the work that was completed and the rep spent plenty of time to make sure I understood.
I received a detailed explanation of what was going to be done to the vehicle. Afterwards, I received a printed list of the work that was completed and the rep spent plenty of time to make sure I understood.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive review! Your satisfaction is our top priority. We’re thrilled to hear that you had a great experience with us. We strive for excellence and are always looking for ways to improve. Hearing about your wonderful experience makes our day!
Very friendly, straight forward, and fair pricing. I would recommend. Both my wife and I have leased our last six vehicles total from this dealership.
Very friendly, straight forward, and fair pricing. I would recommend. Both my wife and I have leased our last six vehicles total from this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing Dean! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!
I wanted to say what a first class establishment Mr. Goldstein is running. This is my second new purchase from them, another Dream Truck! Thank You Dan especially. Thank You Noah as well. Thank You Scott from Service. And especially Thank You to Mike Flower. His courtesy, professionalism, and my experience buying from him was exemplary. Highly recommend you ask for him. Love, love, love my new Sierra 3500HD. Have to say, I do miss my 2012 Sierra 2500HD SLE that I traded, and I bought new there in 2012. Not one problem in 13 years, and 154 k miles. THAT IS WHY I ONLY WILL BUY GMC. Ken Monkell
I wanted to say what a first class establishment Mr. Goldstein is running. This is my second new purchase from them, another Dream Truck! Thank You Dan especially. Thank You Noah as well. Thank You Scott from Service. And especially Thank You to Mike Flower. His courtesy, professionalism, and my experience buying from him was exemplary. Highly recommend you ask for him. Love, love, love my new Sierra 3500HD. Have to say, I do miss my 2012 Sierra 2500HD SLE that I traded, and I bought new there in 2012. Not one problem in 13 years, and 154 k miles. THAT IS WHY I ONLY WILL BUY GMC. Ken Monkell
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience. Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone at Goldstein Buick GMC is very friendly and helpful! I would deffinitely recommend this dealership to all my friends and family for their next vehicle!
Everyone at Goldstein Buick GMC is very friendly and helpful! I would deffinitely recommend this dealership to all my friends and family for their next vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honestly, this was the best dealership I have ever been too. It was a very pleasant experience. I can't say enough good things about Goldstein Buick
Honestly, this was the best dealership I have ever been too. It was a very pleasant experience. I can't say enough good things about Goldstein Buick
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!
Goldstein had the exact vehicle I had built on the Buick website. Awesome sauce. As for the sales team, Micheal their sales person hit a home run with smoothly making the purchase and getting me the Envista. ST thanks for make it Happen.
Goldstein had the exact vehicle I had built on the Buick website. Awesome sauce. As for the sales team, Micheal their sales person hit a home run with smoothly making the purchase and getting me the Envista. ST thanks for make it Happen.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!
Service was prompt and I was able to leave the dealership in about one hour
Service was prompt and I was able to leave the dealership in about one hour
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad everything was completed quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The folks at Goldstein never fail to live up to their name! I?ve been bringing my car to Goldstein for a couple years, now, and I?ve had a great and personal experience every time. Their work is top notch, the turnaround is speedy, and they remember me like I?m a friend every time I come in. Accommodating each time, somehow managing to work me into their busy schedule with no complaints or extra charges. I always feel confident and comfortable when I bring my car here, and I think you will, too. Perfect stars from me!
The folks at Goldstein never fail to live up to their name! I?ve been bringing my car to Goldstein for a couple years, now, and I?ve had a great and personal experience every time. Their work is top notch, the turnaround is speedy, and they remember me like I?m a friend every time I come in. Accommodating each time, somehow managing to work me into their busy schedule with no complaints or extra charges. I always feel confident and comfortable when I bring my car here, and I think you will, too. Perfect stars from me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing Bianca! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!