Reviews
Dick Scott had always treated me incredibly well.
Dick Scott had always treated me incredibly well. I don’t feel like I am that a number and I always feel like I am being listened to and respected when purchasing a vehicle from them. They work very hard to help me find what I need!
Dick Scott had always treated me incredibly well.
Dick Scott had always treated me incredibly well. I don’t feel like I am that a number and I always feel like I am being listened to and respected when purchasing a vehicle from them. They work very hard to help me find what I need!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sophia, for choosing Dick Scott Motor Mall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott
Shawn was very professional and helpful during the
Shawn was very professional and helpful during the purchase process. Any questions we had were answered promptly and accurately. The sales manager was also very professional and helpful.
Shawn was very professional and helpful during the
Shawn was very professional and helpful during the purchase process. Any questions we had were answered promptly and accurately. The sales manager was also very professional and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michael, Thank you so much for choosing Dick Scott Motor Mall! Please let Shawn know if we can be of any more assistance. Get your best shot at Dick Scott! Your customer service team @ Dick Scott
They are polite and get your vehicle in and out of
They are polite and get your vehicle in and out of service in a reasonable amount of time. Their sales staff are friendly and efficient. We have bought several vehicles from them and will continue to in the future.
They are polite and get your vehicle in and out of
They are polite and get your vehicle in and out of service in a reasonable amount of time. Their sales staff are friendly and efficient. We have bought several vehicles from them and will continue to in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Get your best shot at Dick Scott! Your customer service team @ Dick Scott
Just bought a truck here.
Just bought a truck here. 2021 limited 1500 eco diesel with only 35k miles on it. Took me over 2 hours to get there. So excited for it it's a dream truck and a love for the engine. Drove 2 hours back home to find a pool of oil in the driveway the next day and also not mention the vibration in the steering wheel. When I looked under the truck there is oil all over the under of the truck in front of the engine that it's pathetic. Looking at the car fax of this truck dick scott is responsible for all the oil changes this truck has had which only had a couple since it's only 35k miles in and it seems the owner only brought it there. Now I'm forced to take it to a dealer near me and probably be out of a vehicle for the next week or two or who knows. How sad. The experience was ok there. No oil change was performed when I left there which I was told they don't do them on a used vehicle? First time on that or they didn't want to do it because they know what's lurking underneath the truck...who knows. I'm sure the dealer will just give me the general review comment they seem to give everyone from jud scott. Now after looking at the numerous bad reviews of this dealer for service now I'm scared of this vehicle and if it's in good shape. I know it's used but a 1500 with a diesel at 35k miles....I have a wrangler with the same engine hitting 60k miles and it NEVER misses a beat
Just bought a truck here.
Just bought a truck here. 2021 limited 1500 eco diesel with only 35k miles on it. Took me over 2 hours to get there. So excited for it it's a dream truck and a love for the engine. Drove 2 hours back home to find a pool of oil in the driveway the next day and also not mention the vibration in the steering wheel. When I looked under the truck there is oil all over the under of the truck in front of the engine that it's pathetic. Looking at the car fax of this truck dick scott is responsible for all the oil changes this truck has had which only had a couple since it's only 35k miles in and it seems the owner only brought it there. Now I'm forced to take it to a dealer near me and probably be out of a vehicle for the next week or two or who knows. How sad. The experience was ok there. No oil change was performed when I left there which I was told they don't do them on a used vehicle? First time on that or they didn't want to do it because they know what's lurking underneath the truck...who knows. I'm sure the dealer will just give me the general review comment they seem to give everyone from jud scott. Now after looking at the numerous bad reviews of this dealer for service now I'm scared of this vehicle and if it's in good shape. I know it's used but a 1500 with a diesel at 35k miles....I have a wrangler with the same engine hitting 60k miles and it NEVER misses a beat
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the inconvenience and frustration you've experienced with your recent truck purchase. When we performed our certified vehicle inspection in July, no issues were found at that time, and we regret that this problem surfaced after your drive home. Please know that the vehicle is covered by a certified pre-owned warranty, and the necessary repairs, including the oil issue and vibration, should be fully covered. We understand how disappointing and concerning this situation is, especially with the expectations you had for your dream truck. We would be more than happy to assist you further to ensure this issue is rectified as quickly as possible. Please don't hesitate to reach out to us directly, and we will do everything we can to make this right. Once again, we apologize and appreciate your understanding.
Everyone was very easy to work with.
Everyone was very easy to work with. Not pushy or pressure. I took a long time to decide which vehicle I wanted and they were very understanding. Good peeps!
Everyone was very easy to work with.
Everyone was very easy to work with. Not pushy or pressure. I took a long time to decide which vehicle I wanted and they were very understanding. Good peeps!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Get your best shot at Dick Scott! Your customer service team @ Dick Scott
We were actually on our way to Brighton and stopped on
We were actually on our way to Brighton and stopped on our way to look. We never made it to Brighton. I found a reasonably priced low mileage Ram. The dealership was very upfront with everything! Very refreshing! We had had a different experience at a dealership in our town just the previous day. I know I will be making the drive to Fowlerville the next time I am in the market for a vehicle.
We were actually on our way to Brighton and stopped on
We were actually on our way to Brighton and stopped on our way to look. We never made it to Brighton. I found a reasonably priced low mileage Ram. The dealership was very upfront with everything! Very refreshing! We had had a different experience at a dealership in our town just the previous day. I know I will be making the drive to Fowlerville the next time I am in the market for a vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Dick Scott Motor Mall! Get your best shot at Dick Scott! Your customer service team @ Dick Scott
it was not what I expected not a lot of cars or trucks
it was not what I expected not a lot of cars or trucks looking for other vehicles
it was not what I expected not a lot of cars or trucks
it was not what I expected not a lot of cars or trucks looking for other vehicles
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jud Scott
Shawn and the rest of the staff at Dick Scott provided
Shawn and the rest of the staff at Dick Scott provided excellent service. They did it with a smile and you could tell they were truly happy to help and not just sell a car. It was a smooth process and Shawn provided great information and help. I will be doing business with them again.
Shawn and the rest of the staff at Dick Scott provided
Shawn and the rest of the staff at Dick Scott provided excellent service. They did it with a smile and you could tell they were truly happy to help and not just sell a car. It was a smooth process and Shawn provided great information and help. I will be doing business with them again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review, Katie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dick Scott Motor Mall. Get your best shot at Dick Scott! Your customer service team @ Dick Scott
Place is always excellent to work with.
Place is always excellent to work with. I will continue to lease through Dick Scott
Place is always excellent to work with.
Place is always excellent to work with. I will continue to lease through Dick Scott
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Joe, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dick Scott Motor Mall. Get your best shot at Dick Scott! Your customer service team @ Dick Scott
Car buying experience was easy and stress free.
Car buying experience was easy and stress free. Dealership was very receptive. Our salesman Rick went above and beyond.
Car buying experience was easy and stress free.
Car buying experience was easy and stress free. Dealership was very receptive. Our salesman Rick went above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Dick Scott Motor Mall. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott