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Dick Scott Motor Mall

(1,285 reviews)
Visit Dick Scott Motor Mall
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 450-2606 (866) 450-2606
Used (866) 497-5457 (866) 497-5457
Service (866) 500-8797 (866) 500-8797

Reviews

(1,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Scott Motor Mall from DealerRater.

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Stress Free / Outstanding Customer Service

I would like to thank Rick Artibee for making my car purchase stress free. I had tried for 4 days to get a dealership close to my home just to give me a price on a used car and they would not even contact me. I emailed Dick Scott through their website , I received a confirmation in 20 minutes that someone would contact me ( this was Sunday night ). Monday morning before the dealership even opened Rick Artibee called me. We greed on a very fair price in about 10 minutes no hassle what so ever. I explained to Rick that I have a disabled son making the drive down to the dealership difficult. He told me he would deliver the car to my house. I was shocked as no one ever offered to do that for me. When the car came it was spotless and had a full tank of gas. The guy who delivered it ( Dennis ) was very friendly & knowledgeable. I would highly recommend Dick Scott and especially Rick Artibee give them a chance to show you what they showed me " that the customer does matter ".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind review!

Outstanding Customer Service Great Buying Experien

I found Dick Scott by accident searching for a car , I tried going through another dealer and after 4 days I could not even get a price. I contacted Dick Scott on Sunday night through their website 20 minutes later I got a confirmation email that someone would contact me. The next day before the dealership opened Rick Artibee called , he was very agreeable, easy to work with and we made a deal. I explained to Rick that I have a disabled son and getting down to the dealership would be hard. That is when he shocked me and said he would deliver the car to my home I never had this happen to me. When the car came to my house it was spotless with a full tank of gas. Dennis who delivered it was very friendly and knowledgable about the car. I am now a loyal Dick Scott customer, the customer service was outstanding. I highly recommend giving Dick Scott a chance to show you what they showed me " how to treat a customer"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind review! We are happy to have had the opportunity to earn your business! We hope you are enjoying your new vehicle!

Super sales

Alexis was great to work with. I bought a new wrangler from her and she was very polite and professional. I would recommend her to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep! We appreciate your review and hope you are enjoying your new Wrangler!

Amazing, quick, & great customer service !

Purchasing my 200 Chrysler was a wonderful experience. Jeff Lopez & Scott Butash, were kind, & very helpful! I delt with Alexis Lesperance first hand. Alexis was prepared, had everything ready to go, called my insurance company for me, AND... Even had balloons on my new car !!! Can you say customer service ! Alexis made it such an enjoyable quick and easy experience. Thank you so much !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new 200! We are glad to have made your new purchase easy and so enjoyable for you! We hope you enjoy your new 200!

Pleasant and no-nonsense!

Jason and Ashley provided exceptional customer service and gave me a great deal on a 2015 Jeep Cherokee. They were able to give me good value for my trade and made the car buying experience very painless! Jeff the finance manager was very pleasant to work with as well! After shopping around at several other dealerships, the service there was very refreshing! We'll definitely go back to Dick Scott Motor Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Congratulations on your new vehicle! We are glad Ashley and Jason were able to find a vehicle to fit your needs. We hope you are enjoying your new Jeep Cherokee!

All around perfect

I stopped in and talked to Nelson Cypher about a used car for my wife. I had checked their inventory on line and asked if still available. He had all 3 vehicles ready to drive for my wife Cindy. She liked the Buick Verona and we decided to buy it. Unfortunately with her work schedule and an ice storm it deemed almost impossible to get together but with Nelson's patience and schedule adjusting we finally did, Jeff the financial person was very good to work with and the signing came off and we now own along with the credit union a reliable car for my wife. I have to say that this was the most pleasureable car buying experience i have ever had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your review! We are happy to have had the opportunity to work with you and your wife to find the right vehicle to fit your needs. We hope she enjoys it for many years!

Pleasure to deal with.

We leased a new truck on December 26th for the wife and I was so happy with the deal I went back on the 30th of December and purchased another one.T.J.and Rick were a great pleasure to work with. They made both deals go easy and gave us exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on both your new vehicles! We are glad TJ and Rick were able to make your time with us easy and efficient. We hope you enjoy both your new vehicles!

Awesome Dealership

We love this dealership. We have bought a number of cars from this dealership owe the years and we always come back. They are trust worthy and give top notch service to their customers. We are about an hour a way from this dealership and still they delivered my new car to my door! I was amazed and blessed. Thank you Jud Scott and Nelson Cypher...you are super! J Laird

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new vehicle! We are glad to have had the opportunity to work with you over the years! We hope you are enjoying your new vehicle and look forward to working with you again in the future!

Always great service

This will be my 3rd leasing experience with Dick Scott Motor Mall & as always it was great. Ashley was very helpful & professional. They delivered my car to my home because it is a distance & had all my paperwork ready for me to sign they make it so convenient for the customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are happy to have made your leasing experience as easy as possible! We hope you are enjoying your new vehicle!

Great Service, Very Professional

The salesman (Mitchell) I dealt with was very professional, helpful, and went out of his way to help me. I found the car on the internet and wanted to check it out and do a couple comparisons. Very efficient. And the closing on the sale was easier than I expected. I'd definitely come back (and I live an hour away).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review! We are glad to have had the opportunity to earn your business and hope you enjoy your new vehicle for many years!