Ed Koehn Ford of Wayland

4.6 out of 5 (4.6) 52 reviews

Reviews

4.6 out of 5 4.6
52 lifetime reviews.
  • 1.0 out of 5
    February 6, 2018

    They knew I was driving an hour to see a car that they told me would be there. No one even knew what I was talking about when I got there but were rea...lly eager to show me a car priced twice as much.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    January 13, 2018

    After several unhappy experiences with Grand Rapids Ford dealers, the service provided by Ed Koehn of Wayland was a pleasant surprise for any consumer.... Asked for a bumper to bumper assessment on both of our high mileage Fords. Repairs done correctly at far less cost than anticipated. Thanks again to Andrew Fletcher (Service Manager) and Victor Moore (Mechanic).

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    November 29, 2017

    Bought a used car and it started having troubles from day one. Brought the vehicle back on three separate occasions and nothing was fixed. They keep g...iving me the run-around on when they'll fix the issues which just keep getting worse.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

Read all reviews