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Audi Albany

(4.8) 296 reviews

Dealer on Cars.com since November 2014

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 4:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 6:00 PM
Sun Closed

Reviews

4.8
296 lifetime reviews. Includes reviews of Audi Albany from DealerRater.com
  • love my Q5

    Got a great deal last month on a Audi Q5 from Nick and his manager Adam. best shopping experience so far when looking for a new car and the new facili...ty is awesome. five stars!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello John, Thank you so much for the nice review. Nick is an asset to our company. Jon Kirschman


  • Best car buying experience ever

    From the moment I walked into Audi Albany to the moment I drove away in my beautiful new Q5, I was treated with nothing but the utmost respect and und...ivided attention. My salesman James Sanders, the sales manger Adam and Nick the finance guy are all assets to Audi Albany. I have never had such a pleasant time buying a car!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Fast, Top Notch Service, Beautiful Car

    Wonderful experience. Jessica was fast and efficient. We bought a pre owned vehicle and it was blemish free and totally clean. Finance was fast a...nd transparent. John, sales manager, was great.

    Customer Service
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    Does recommend this dealer
    Audi Albany

    Thank you Bill, It was a pleasure doing business with you and Briana. I am sure that Briana will be very happy with her car. Jessica is very much an a...sset to our company.


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Service & Repair

Service Reviews

4.8

18 lifetime reviews of the Service Department.
Includes reviews of Audi Albany from DealerRater.com

  • Horrible service.

    Terrible service experience on my 2013 Q5 last month. 1st) They misplaced my lug key from past service and I didnt even know I was driving around for ...2+ years without the ability to remove my tires...sweet??? 2nd) They failed my inspection because of tires at 4/32 when state and federal spec is 2/32??? After removing the old inspection sticker from my windshield they kindly offered to sell me new tires for $400 more than most local tire centers....Lovely huh especially since Jiffy Lube didi the inspection with no problem???. 3rd) And here's the final kicker...Because I didn't get my oil changed by them (they wanted 170.00+ by the way) they refused to reset my internal service due alarm which by the way needs a special computer and software...Fantastic GIVEN THE FACT I PURCHASED A $55,000 SUV FROM THEM. When Langan's owned this dealership they would reset it with no problem, but unfortunately this dealership is under new ownership from Florida and it's obvious the Langen's aren't running the show anymore. GM, Ford, and Chrysler make it a point and hold their dealerships accountable for poor service but when I Called Audi USA they said they have very little if no power over dealerships...Hum no accountability across this corporation either??? BUYER BEWARE!!!!....I will also be reporting them to the BBB as well as the state attorneys office for not following state and federal inspection requirements. What Audi Albany have effectively told me is they don't want my return business and at least there they have succeeded...In closing my service rep Patrick Lynch whom I have known for years was (as always) friendly and respectful which I feel needs to be noted here.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Audi Albany

    We take pride in our ability to service all of our customers' vehicles with a great attention to detail at a fair price. We also have an obligation t...o the manufacturer to follow their guidelines regarding repair or replacement items at suggested service intervals. I am sorry you had a poor experience with us. I would be happy to discuss this with you personally. Also, thank you for your kind comments regarding Patrick. Rik Woldring General Manager


  • Great service for Audi vehicles

    They helped me fix a problem in my car and they went above and beyond to fix a power steering pump which had gone malfunctioning.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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Service Pricing

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 2014

Audi Albany always has a large inventory of New Audi's as well as a great selection of Pre-Owned vehicles. Many of our Pre-Owned Audi's have been put through Audi's 300+ point Certification Process and come with a Factory Backed 6 year from the in service or 100,000 mile warranty. We are your Premium Dealer in the Capital District and we take pride in the quality of the cars that we sell. We are currently building a state of the art facility located at 723 New Loudon rd in Latham, NY. While we are going through our construction phase our Sales department is at 728 New Loudon rd/Service is located at 271 Wolf rd. in Latham, NY

Top Reviewed Employees

Nick Rhoades

Sales Consultant

5 reviews

Rik Woldring

General Manager

15 reviews

Patrick Lynch

Service Consultant

13 reviews

James Sanders

Audi Brand Specialist

2 reviews

Adam Parnham

Sales Manager

1 review
Audi Albany
723 New Loudon Road Latham, NY 12110
New (518) 300-4774
Used (518) 300-4797
Service (518) 300-4791
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