Audi Albany

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Audi Albany Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 4:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2014

Audi Albany always has a large inventory of New Audi's as well as a great selection of Pre-Owned vehicles. Many of our

...

Pre-Owned Audi's have been put through Audi's 300+ point Certification Process and come with a Factory Backed 6 year from the in service or 100,000 mile warranty. We are your Premium Dealer in the Capital District and we take pride in the quality of the cars that we sell. We are currently building a state of the art facility located at 723 New Loudon rd in Latham, NY. While we are going through our construction phase our Sales department is at 728 New Loudon rd/Service is located at 271 Wolf rd. in Latham, NY

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
167 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2019

    Josh and the entire Albany Audi staff were extremely professional and helpful. I often refer others to work with Mark Monroe is purchasing vehicles and... have found your service team to be extraordinary. Thanks! Jim

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany! Our team strives to deliver an excellent exp...erience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    October 15, 2019

    I received a recall notification for a minor repair on my vehicle. I scheduled an appointment online to have the repair taken care of. Since the car... was going in for the appointment, I had requested another minor repair serviced. Both items were taken care of in an appropriate and rapid manner. I had requested a loaner and it was ready the moment I arrived. My service advisor met me at my vehicle as soon as I pulled into the garage bay and escorted my to his service desk to review the appointment details, then escorted me to the loaner car. I received a phone call later that afternoon stating the service to my car was completed and that I could swap vehicles anytime up to closing. Again, I pulled in with loaner, service advisor reviewed paperwork, and my vehicle was valeted to the door. Couldn't have gone any smoother at all. Extremely pleased!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-qua...lity care. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • August 3, 2017

    Got a great deal last month on a Audi Q5 from Nick and his manager Adam. best shopping experience so far when looking for a new car and the new facility... is awesome. five stars!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello John, Thank you so much for the nice review. Nick is an asset to our company. Jon Kirschman

  • 5.0 out of 5
    October 9, 2019

    Prices are high as expected from a dealer, but the service from the front line staff is exceptional - and the quality of maintenance and repair work has... always met expectations.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We value your feedback and appreciate you taking the time to let us know how we did. We strive for the best in customer service and it sounds like yo...u received the VIP treatment.

  • 5.0 out of 5
    October 8, 2019

    Igor was amazing! I came in to have my A4 serviced and ended up leaving with a brand new Q5. From start to finish the process was wonderful absolutely... no pressure from any of the staff this is our second vehicle from Albany Audi thanks again for a great experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how Igor did during your purchase process. We are glad he is a member of our team. We look forward to a...ssisting you again in the future.

  • 5.0 out of 5
    October 5, 2019

    I'm old school with emphasis on the old. Therefore I've come to appreciate a certain level of service when it's provided and you may expect such service... at Albany Audi. They not only have high quality and professional personnel but everyone I encountered actually listened to my needs. It was a service issue and a particularly rainy miserable day. My service writer John took care of everything. The service was scheduled, a loaner was provided, and most importantly he did the research and verified the repair was under my service contract. Oh happy day!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We value your feedback and appreciate you taking the time to let us know how we did. We strive for the best in customer service and it sounds like Jo...hn gave you the VIP treatment.

  • 5.0 out of 5
    September 25, 2019

    As always, Mike Labelle handled a difficult problem with aplomb. He is truly an asset to your business.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear about your recent experience with Mike. We will be sure to share your kind words with him.

  • 5.0 out of 5
    September 20, 2019

    The process of scheduling and work completion was excellent, t

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope to see you again in the future.

  • 5.0 out of 5
    September 14, 2019

    I had to bring my car in for an Audi recall. I was able to use a loaner car while my car was being serviced. Everything was done in a timely manner and... the staff was very professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. If we can be of any further assistance, please let us know.

  • 5.0 out of 5
    September 14, 2019

    The service was easy to schedule, drop off, picked up a nice loaner and they called when it was ready. All good

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with great feedback. We hope to see you again soon!

View More Reviews