Audi Albany

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
185 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 22, 2020

    I love the people here. Ive been servicing my late model A6 here for over a year and a half. In that time, the care and service they give is stellar. My... car is always returned looking better than when I brought it in, the service people, I have dealt with Angie and John, are honest and trustworthy. The cashier is super friendly as wellI just love these people! Im looking at getting another Audi soon and have begun talking to Joe. He is super helpful and honest. He definitely looks out for the customers best interest. The reason why I will go backcustomer service, hands down. Thank you, Albany Audi!

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    Dealer Response

    Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-qua...lity care. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    March 17, 2020

    My sales person was fabulous the people were fabulous and I felt overall on a scale of 1 to 10 a 20

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    Dealer Response

    Thank you for letting us know about your recent purchase. If you need anything in the future, please let us know.

  • August 3, 2017

    Got a great deal last month on a Audi Q5 from Nick and his manager Adam. best shopping experience so far when looking for a new car and the new facility... is awesome. five stars!

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    Dealer Response

    Hello John, Thank you so much for the nice review. Nick is an asset to our company. Jon Kirschman

  • 5.0 out of 5
    February 27, 2020

    I was treated as a valued customer. My car was serviced in a timely manner. I would definitely recommend Audi Albany.

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    Dealer Response

    Thank you for the kind words. If we can be of any further assistance, please let us know.

  • 5.0 out of 5
    February 24, 2020

    My sales person was extremely knowledgeable,competent, and easy to work with.

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    Dealer Response

    Thank you for letting us know about your recent purchase. If you need anything in the future, please let us know.

  • 5.0 out of 5
    February 1, 2020

    Very good and quick service. They gave me a nice loaner car no questions asked.

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    Dealer Response

    Thank you for taking the time to let us know how we did. We hope to see you again in the future.

  • 5.0 out of 5
    January 31, 2020

    Exceptional people in the service department! They are true professionals!

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    Dealer Response

    Thank you for the kind words. If we can be of any further assistance, please let us know.

  • 5.0 out of 5
    January 30, 2020

    "I feel like we're in an Audi commercial." That was my wife's comment as we waited at Audi Albany. We had just got on the highway leaving Albany when... the hood on our 2006 Audi popped open and we couldn't get it closed. We showed up at the dealership with no appointment, no customer history, a mystery mechanical failure, and a six-hour highway drive ahead of us. We were stressed. Ted Chrimes was our personal super hero. He got the car in right away, the technician found and fixed the problem in less than an hour, and the car got a quick 20-point check (and some new windshield wipers, which we already knew we needed!) and a wash. We can't say enough about Ted's professionalism and attention. He not only calmed us down and dealt with our problem; he made us feel like regulars. The day after we arrived back home he sent a text, just to make sure we made it okay. It was the perfect final touch. We live in Toronto: he could have been polite but impersonal, since we may not be back. But he went out of his way to treat us like VIPs. That is a sign of real character and genuine attention to the customer - and it reflects extremely well on the dealership and the company. Side note: waiting in the lounge we noticed several conversations going on between various customers. Within five minutes we were chatting with someone ourselves. I commented to the man I was talking to how at ease everyone seemed and he said, "It's just like that here." I get it. We all felt like regulars. That's very special. Oh: the coffee and the donuts were also excellent.

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    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany! Our team strives to deliver an excellent exp...erience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 1.0 out of 5
    January 29, 2020

    Timely service. Kept well informed by account executive. Comfortable waiting space.

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    Dealer Response

    Thank you for taking the time to let us know how we did. We hope to see you again in the future.

  • 5.0 out of 5
    January 26, 2020

    Our salesman James was great!!! His knowledge of the vehicle was extremely helpful. He made us feel very comfortable. James was very professional.

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    Dealer Response

    Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.

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