Reviews
Igor is FANTASTIC!
I have been working with Igor over the phone for a while and could not say enough about his professionalism, desire to make the sale, and will go above and beyond to do what was needed! I will most certainly do business with IGOR again! Thank you so much for all of your efforts!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Audi Albany
My experience at Audi Albany has always been above and beyond thats why I keep going back they treat me with respect professionally I always feel that they are truly doing their best to make sure my car is as it should be
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide us with great feedback. We hope to see you again soon!
annual maintenance visit, service advisor Mike
I found Mike, Marissa and the entire staff at Audi Albany exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany!
Very well prepared.
I was picking up a used Q3, 2017. My salesperson in preparing for this was very thorough in having all paperwork ready. Very clear and pleasant going over inside of car functions. I wasn’t rushed. I left with a very clean and tank filled car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service.
Audi Albany did a great job servicing my car. Friendly, prompt service and a comfortable waiting area. Happy to recommend them to anyone interested in Audis or needing automotive service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words and your recommendation. If we can be of any further assistance, please let us know.
Keith Manz
Mike Labelle was great to deal with on my repair. Keith Manz
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we did. We hope to see you again in the future.
Best Customer Service Ive ever experienced
Purchased my son an A4 and it was the best buying experience Ive ever had at a dealership. Quick and smooth purchase. Ive returned for normal maintenance and the service staff has been great !at Atmosphere is very comfortable and relaxing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.
Q5 service
Mike was extremely helpful with the service of my Audi Q5. He explained everything and was very friendly and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear about your recent experience with Mike. We will be sure to share your kind words with him.
Recent service review
Pat Lynch has done an exceptional job -- he is a superb service manager and is a pleasure to work with each time I come!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words. If we can be of any further assistance, please let us know.
Unsatisfactory experience
After being unable to purchase the vehicle we selected at this dealership, the sales manager confidently assured us that he would be able to obtain a similar one. He was given all the relevant information and said he would be contacting us. Never heard from this dealership again nor were are phone calls returned. Unfortunately a lack of sincerity in intent was shown by Latham Audi based on our experience and I would be cautious in dealing with them.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for visiting Audi Albany. We regret to hear you were not 100% satisfied with your recent visit. We strive for excellent customer service. If you are willing, please contact our General Manager, Rik, directly at 518-783-5003 to further discuss your visit. Thank you in advance for your time and we look forward to hearing from you.