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Heidebreicht Chevrolet

(552 reviews)
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–6:30pm 7:00am–6:00pm
Wednesday 9:00am–6:30pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed

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Reviews

(552 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heidebreicht Chevrolet from DealerRater.

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Awesome, always been treated with respect and kindness.

Awesome, always been treated with respect and kindness. Didn't have to wait around. Everyone were so courtoues. I will definetly be a return customer. You guys are great.

Awesome, always been treated with respect and kindness.

Awesome, always been treated with respect and kindness. Didn't have to wait around. Everyone were so courtoues. I will definetly be a return customer. You guys are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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steven thomas gave us many payment options & helped us

steven thomas gave us many payment options & helped us find the vehicle that was right for us. He was very thorough in helping us learn all the many fatures this vehicle has to offer.

steven thomas gave us many payment options & helped us

steven thomas gave us many payment options & helped us find the vehicle that was right for us. He was very thorough in helping us learn all the many fatures this vehicle has to offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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There was a general lack of disclosure of all things

There was a general lack of disclosure of all things required at delivery causing excessive extra time to be spent after delivery. There was second visit to have tires swapped which was ample time to explain what was needed. No one did. No one explained that if I didn’t setup OnStar at delivery that it would be reset later and I’d have to spend several hours setting things up again. This is not acceptable. I know how GM handles customer service issues so what happened to me is not aligned with policy. At service to have the tires swapped, the service technician told me one hour but it took over 2 hours. So obviously there is an issue with providing accurate information at your dealer. Corrective actions need to be documented to determine the systemic causes of these failures.

There was a general lack of disclosure of all things

There was a general lack of disclosure of all things required at delivery causing excessive extra time to be spent after delivery. There was second visit to have tires swapped which was ample time to explain what was needed. No one did. No one explained that if I didn’t setup OnStar at delivery that it would be reset later and I’d have to spend several hours setting things up again. This is not acceptable. I know how GM handles customer service issues so what happened to me is not aligned with policy. At service to have the tires swapped, the service technician told me one hour but it took over 2 hours. So obviously there is an issue with providing accurate information at your dealer. Corrective actions need to be documented to determine the systemic causes of these failures.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Rob, I looked through my email and have a total of 80 communications with you outside of messages from my staff. I mention the volume to show that we disclosed everything possible as transparently as possible including the time it would take to install the new tires purchased. We aimed to work with your needs and unfortunately s till fell short of your expectations. I hope you can find a place that is better aligned with your needs. Please reach out directly to me with any additional feedback. Sincerely, Marissa McCoy

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I've been buying cars from this dealership since 1985 and

I've been buying cars from this dealership since 1985 and from the same salesman Kenny K always gets me the best deal.

I've been buying cars from this dealership since 1985 and

I've been buying cars from this dealership since 1985 and from the same salesman Kenny K always gets me the best deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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Quick effective service.

Quick effective service. Took 20 minutes for a battery change at a good price. They are an efficient knowledgeable dealer with a country flavor.

Quick effective service.

Quick effective service. Took 20 minutes for a battery change at a good price. They are an efficient knowledgeable dealer with a country flavor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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Never bad experience at heidebreicht from sales to

Never bad experience at heidebreicht from sales to service. Always a pleasure to do business with

Never bad experience at heidebreicht from sales to

Never bad experience at heidebreicht from sales to service. Always a pleasure to do business with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Heidebreicht Chevrolet! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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The staff I dealt with did an excellent job communicating

The staff I dealt with did an excellent job communicating with me the entire process and everyone I came across was professional and courteous. I always trusted the staff and work

The staff I dealt with did an excellent job communicating

The staff I dealt with did an excellent job communicating with me the entire process and everyone I came across was professional and courteous. I always trusted the staff and work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Erik, we're happy to hear you had such a positive experience with our team! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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James Panoff was great.

James Panoff was great. Good experience. X x X X X X X X X

James Panoff was great.

James Panoff was great. Good experience. X x X X X X X X X

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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Our Sales Manager was so helpful and personable.

Our Sales Manager was so helpful and personable. Explained all the technical financial parts of leasing our truck. He was able to help us disconnect a step bumper from the truck which we were unable to do. Very nice guy!

Our Sales Manager was so helpful and personable.

Our Sales Manager was so helpful and personable. Explained all the technical financial parts of leasing our truck. He was able to help us disconnect a step bumper from the truck which we were unable to do. Very nice guy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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Service advisor was extremely kind and friendly.

Service advisor was extremely kind and friendly. My oil changes was complete in record time!

Service advisor was extremely kind and friendly.

Service advisor was extremely kind and friendly. My oil changes was complete in record time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Heidebreicht Chevrolet and we hope to see you again soon! The best praise is to refer Heidebreicht Chevrolet to your family and friends. If you don’t already, please take a few minutes to like/follow us on Facebook (facebook.com/romeochevy/) and Instagram @heidechevy

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