Reviews
Beware of their online pricing!
Beware of their online pricing! This dealership is extremely shady! I contacted them about a listing on cars.com and they quoted me a price that is twelve thousand more. This was because I'm not related to a Ford Employee. That’s either bait and switch or false advertising (or both). I wish I could give 0 stars.
Beware of their online pricing!
Beware of their online pricing! This dealership is extremely shady! I contacted them about a listing on cars.com and they quoted me a price that is twelve thousand more. This was because I'm not related to a Ford Employee. That’s either bait and switch or false advertising (or both). I wish I could give 0 stars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kaycy was amazing to work with.
Kaycy was amazing to work with. She helped me get into the vehicle I wanted and stuck with me through the entire process. Drove 12 hours from Southern Virginia to pick up my vehicle and it was well worth it! Thank you Kaycy!
Kaycy was amazing to work with.
Kaycy was amazing to work with. She helped me get into the vehicle I wanted and stuck with me through the entire process. Drove 12 hours from Southern Virginia to pick up my vehicle and it was well worth it! Thank you Kaycy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I inquired about the advertised vehicle, and they
I inquired about the advertised vehicle, and they responded that it was a sold special order and therefore not available. THEN DON'T ADVERTISE IT AS AVAILABLE. Bait and switch-they had it listed at the lowest price in the search.
I inquired about the advertised vehicle, and they
I inquired about the advertised vehicle, and they responded that it was a sold special order and therefore not available. THEN DON'T ADVERTISE IT AS AVAILABLE. Bait and switch-they had it listed at the lowest price in the search.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
First class service.
First class service. Good contact. Reasonable pricing. Great explanation of what was offered at delivery. A definite thumbs up dealer. Highly recommend.
First class service.
First class service. Good contact. Reasonable pricing. Great explanation of what was offered at delivery. A definite thumbs up dealer. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you!
Thank you! Skalnek My 1st experience at Skalnek was awesome with Mrs. Carels. She gives excellent customer service and professionalism. My car sale was completed in a timely manner. I love my car!
Thank you!
Thank you! Skalnek My 1st experience at Skalnek was awesome with Mrs. Carels. She gives excellent customer service and professionalism. My car sale was completed in a timely manner. I love my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bought a car with a warranty.
Bought a car with a warranty. After 2 visits and over a month. No clue what’s wrong. Still not fixed. Than got lowballed on trade in. No communication from the dealerships Zero stars
Bought a car with a warranty.
Bought a car with a warranty. After 2 visits and over a month. No clue what’s wrong. Still not fixed. Than got lowballed on trade in. No communication from the dealerships Zero stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Justin really got the best car for me.
Justin really got the best car for me. He even delivered to me at my location after I couldn’t make it out to his dealership. Thanks Justin!
Justin really got the best car for me.
Justin really got the best car for me. He even delivered to me at my location after I couldn’t make it out to his dealership. Thanks Justin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Calls
Call’s not returned. Appointments too long in future. Warranty work done ok but other work apparently not wanted. Feel like I’m being ignored. Especially since I’ve had a very long standing relationship with this dealer.
Calls
Call’s not returned. Appointments too long in future. Warranty work done ok but other work apparently not wanted. Feel like I’m being ignored. Especially since I’ve had a very long standing relationship with this dealer.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I highly recommend this dealership for your vehicle
I highly recommend this dealership for your vehicle service needs. I took my Ford Escape in for the works oil change. The service personnel I met when I came in the door were very friendly and helpful. The service technician took real good care of my Ford and did the job in about 35 minutes. The service manager was very thorough and in explaining what was done and what to look for in the future. Thank you so much for your service. I will be back for any service needs.
I highly recommend this dealership for your vehicle
I highly recommend this dealership for your vehicle service needs. I took my Ford Escape in for the works oil change. The service personnel I met when I came in the door were very friendly and helpful. The service technician took real good care of my Ford and did the job in about 35 minutes. The service manager was very thorough and in explaining what was done and what to look for in the future. Thank you so much for your service. I will be back for any service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had my vehicle multiple times for extended periods
Had my vehicle multiple times for extended periods (sometimes 1 month+!!) and did not resolve issue.
Had my vehicle multiple times for extended periods
Had my vehicle multiple times for extended periods (sometimes 1 month+!!) and did not resolve issue.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair