Metro Ford

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4.5
(4,840 reviews)
Visit Metro Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
New (518) 646-8797 (518) 646-8797
Used (518) 646-8429 (518) 646-8429
Service (518) 646-8831 (518) 646-8831

Inventory

See all 394 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2013.
GET $300 OFF YOUR NEXT VEHICLE PURCHASE! CALL OR EMAIL TODAY FOR DETAILS!!Metro Ford serves customers in the Capital District with an incredible selection of new Fords and preowned vehicles as well as providing quality repair service.
THE EXPERIENCE YOU'VE BEEN LOOKING FOR!!!

Service center

Phone number (518) 646-8831

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 23 employees View less employees

Reviews

4.5
(4,840 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

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2.0

This is my second time bringing two vehicles to Metro

This is my second time bringing two vehicles to Metro Ford. I was disappointed with the lack of communication from the service advisor I was disappointed with the condition that my brand new vehicle came back to me with Steering wheel was dirty from the mechanic Door sill was scuffed with dirt Tire pressure was not balanced on all four tires I had one tire that was replaced I had a driver side speaker problem After testing the audio system, they didn’t put it back to normal settings. I experience the lack of thoughtfulness, and the five star customer service I was expecting. I hope that this review will help to improve the service department.

2.0

This is my second time bringing two vehicles to Metro

This is my second time bringing two vehicles to Metro Ford. I was disappointed with the lack of communication from the service advisor I was disappointed with the condition that my brand new vehicle came back to me with Steering wheel was dirty from the mechanic Door sill was scuffed with dirt Tire pressure was not balanced on all four tires I had one tire that was replaced I had a driver side speaker problem After testing the audio system, they didn’t put it back to normal settings. I experience the lack of thoughtfulness, and the five star customer service I was expecting. I hope that this review will help to improve the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

The service was great.

The service was great. I prefer not to write an essay on it. Thank you

5.0

The service was great.

The service was great. I prefer not to write an essay on it. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

All went well with my oil change.

All went well with my oil change. Took about an hour and a half for the service.

5.0

All went well with my oil change.

All went well with my oil change. Took about an hour and a half for the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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4.0

Waited with my vehicle to get an inspection and oil

Waited with my vehicle to get an inspection and oil change. Took approximately two hours, which I didn't expect. All services performed as expected.

4.0

Waited with my vehicle to get an inspection and oil

Waited with my vehicle to get an inspection and oil change. Took approximately two hours, which I didn't expect. All services performed as expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

This was a smooth,enjoyable, and seamless experience!

This was a smooth,enjoyable, and seamless experience! I will be recommending everyone to Dan K and Metro Ford!!

5.0

This was a smooth,enjoyable, and seamless experience!

This was a smooth,enjoyable, and seamless experience! I will be recommending everyone to Dan K and Metro Ford!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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4.0

Had a good experience when having my vehicle worked on.

Had a good experience when having my vehicle worked on. On time and reliable service

4.0

Had a good experience when having my vehicle worked on.

Had a good experience when having my vehicle worked on. On time and reliable service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Always a pleasure and always taken care of My vehicle is

Always a pleasure and always taken care of My vehicle is always ready when I'm told it's ready and never a delay

5.0

Always a pleasure and always taken care of My vehicle is

Always a pleasure and always taken care of My vehicle is always ready when I'm told it's ready and never a delay

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Bob and JT were awesome!

Bob and JT were awesome! They helped from beginning to the end. With everything. I would recommend Metro Ford to anyone

5.0

Bob and JT were awesome!

Bob and JT were awesome! They helped from beginning to the end. With everything. I would recommend Metro Ford to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

The personnel did and outstanding job.

The personnel did and outstanding job. Why 15 words this is the dumbest thing I have ever heard, replace the company that came up with this. Can not say enough of the service personnel. Enough Said!!!!

5.0

The personnel did and outstanding job.

The personnel did and outstanding job. Why 15 words this is the dumbest thing I have ever heard, replace the company that came up with this. Can not say enough of the service personnel. Enough Said!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Always a pleasure to get my Explorer serviced at Metro.

Always a pleasure to get my Explorer serviced at Metro. I’m greeted warmly everyone is friendly work is done in a set time and I never have an issue

5.0

Always a pleasure to get my Explorer serviced at Metro.

Always a pleasure to get my Explorer serviced at Metro. I’m greeted warmly everyone is friendly work is done in a set time and I never have an issue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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