Reviews
Outstanding..Everyone treated me so nice. The work I had done was not a typical job , but they handled it very well.
Outstanding..Everyone treated me so nice. The work I had done was not a typical job , but they handled it very well.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could handle the unique repair on your Ford F-150 so smoothly. Your kind words mean a lot to us.
Dealership did a great job addressing my questions and concerns, and completed the service in a timely manner.
Dealership did a great job addressing my questions and concerns, and completed the service in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise of our quick responses to your questions and concerns highlights what our service department strives for. Knowing the service on your Ford F-150 was completed promptly means a lot to us.
I have been a Customer of Szott Ford since 2013. Since 2016, we have leased seven Ford F-150s for family members or me. That speaks volumes about the Dealership and their team.
I have been a Customer of Szott Ford since 2013. Since 2016, we have leased seven Ford F-150s for family members or me. That speaks volumes about the Dealership and their team.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing our team has earned your trust through seven Ford F-150 leases is incredibly rewarding. Your continued loyalty means a great deal to us. We look forward to assisting you again.
I left several messages on multiple people's voicemails and did not receive a call back for over 24 hrs. My car was ready and just sitting on the lot and I could not get a hold of anyone to get a shuttle back to dealer ship since they had to keep my vehicle over night. I was then stuck without a vehicle for an extra day and a half since I could not get ahold of anyone. I dropped it off wed at 9am. It was done Thur at 8am and did not get it back till Friday at 2pm. Poor communication and when u call and ask for service since your representative isn't calling you back you shouldn't be sent to someone else's voice mail.
I left several messages on multiple people's voicemails and did not receive a call back for over 24 hrs. My car was ready and just sitting on the lot and I could not get a hold of anyone to get a shuttle back to dealer ship since they had to keep my vehicle over night. I was then stuck without a vehicle for an extra day and a half since I could not get ahold of anyone. I dropped it off wed at 9am. It was done Thur at 8am and did not get it back till Friday at 2pm. Poor communication and when u call and ask for service since your representative isn't calling you back you shouldn't be sent to someone else's voice mail.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello cnear125, thank you for sharing your experience and you're right, and we're sorry. Your vehicle was ready Thursday morning, and nobody should have to chase us for a day and a half to get it back. Unreturned calls and being bounced between voicemails is not how we want to treat anyone, and we've addressed it internally with the team. If you're willing to give us another shot, please call me directly and I will work with you directly. All the best, Stephen Gabbara General Manager 248-215-5102
I have my oil changed by Szott ford every 5 thousand miles. My truck has 240,000 miles. Keep changing your oil. Stop buying cars every other year
I have my oil changed by Szott ford every 5 thousand miles. My truck has 240,000 miles. Keep changing your oil. Stop buying cars every other year
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- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I have been leasing cars from Szott since 2008. They have always been quick and easy to deal with.
I have been leasing cars from Szott since 2008. They have always been quick and easy to deal with.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
After more than a decade, your trust means a lot to our team. Knowing your new Ford Explorer purchase was quick and seamless reflects exactly how we aim to support you.
The work done was good and the car does appear to be fixed. I had trouble getting phone calls returned on multiple occasions which I find frustrating.
The work done was good and the car does appear to be fixed. I had trouble getting phone calls returned on multiple occasions which I find frustrating.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
The center provided good physical work. Iwas not relayed info in a timely fashion. Prices were astronomical. I was sold flushes for 400.00 that were for 70k miles. They replaced my engine 20k mi ago so they weren't needed. I went in for warranty work and walked out with an $800.00 bill. Never again.
The center provided good physical work. Iwas not relayed info in a timely fashion. Prices were astronomical. I was sold flushes for 400.00 that were for 70k miles. They replaced my engine 20k mi ago so they weren't needed. I went in for warranty work and walked out with an $800.00 bill. Never again.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Brought car in for service 9 times .... still doing same thing Bad service Car still broken
Brought car in for service 9 times .... still doing same thing Bad service Car still broken
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, stray1catj, and thank you for sharing your frustration. We apologize for the frustration you’ve had with other dealerships attempting to fix your Explorer. It was a pleasure to meet you, and we are excited to get your Explorer repaired properly and on time. Going forward, please reach out if you need any assistance. All the best, Stephen Gabbara General Manager 248-444-0100
My last service with Stotz was through completed very timely with great explanation- kindness care and expedience- very helpful related very well to customer very pleasant to do Hughes’s with- explained why am why not- so customer could understand! Gotta RIDE TO AND from didn’t have to wait only a few minutes - THANK YOU
My last service with Stotz was through completed very timely with great explanation- kindness care and expedience- very helpful related very well to customer very pleasant to do Hughes’s with- explained why am why not- so customer could understand! Gotta RIDE TO AND from didn’t have to wait only a few minutes - THANK YOU
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the service on your Ford EcoSport felt timely and informative means a lot to our service department. We’re glad our shuttle service minimized your wait and that our team could clearly explain each step of the process.