Reviews
They always listen to any concerns i have about my car.
They always listen to any concerns i have about my car. They are forthcoming with prices on the service. The staff is friendly and knowledgeable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service department could address your concerns and provide transparent pricing on your Ford Edge. Knowing you found our staff friendly and knowledgeable means a lot to us.
Appointment made well in advance for a key.
Appointment made well in advance for a key. Showed up and no key, dad it was 15 minutes away. After waiting 45 minutes we left. Getting the key somewhere else.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello bryan96, and thanks for bringing this issue to our attention. We have reached out to resolve this, but haven't had success. Please give me a call and we will send someone out to you. We apologize for the inconvenience. All the best, Stephen Gabbara General Manager 248-215-5102
Great customer service.
Great customer service. I won't go anywhere but Szotts Ford. They always take care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you feel well cared for by our service department means a lot to our team. Thank you for trusting us with service on your Bronco Sport.
Jani works great with out of state purchasers.
Jani works great with out of state purchasers. Knows how to complete the purchase without the usual dealer silliness. Outstanding salesperson!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad the purchase of your new Ford F-350 went smoothly from start to finish. Hearing your praise for Jani’s skill in simplifying out-of-state purchases means a lot to our team.
You guys did an oil change on my vehicle, delivered it
You guys did an oil change on my vehicle, delivered it back to me leaking oil, loose oil filter, a loose oil drain plug, and oil spilled all over the truck engine bay.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, djkop, and thank you for sharing your interaction with Szott Ford. We apologize for our error and appreciate you allowing us to make it right with a refund and by cleaning the oil off our truck. Mishaps like this allow us to improve and help ensure it doesn't happen again in the future. All the best, Stephen Gabbara General Manager
Service personnel are great to work with and the service
Service personnel are great to work with and the service is top notch. I have had no complaints or issues with any work done, just praise.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Providing exceptional service on your Ford Escape is how our service department operates. Hearing you found our team easy to work with and have no concerns about the work performed means a great deal to our service department.
The staff was polite, but the service was consistently
The staff was polite, but the service was consistently misrepresented. Twice I was told the work would be quick, and twice I arrived to find they couldn’t perform it or hadn’t planned enough time, resulting in hours of wasted travel and waiting. On top of that, warranty work that was supposed to be completed before I purchased the vehicle is still unfinished nearly five months later. I’ve chosen to use another dealership going forward.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello uidb5249, and thank you for sharing your story. We apologize for the miscommunication and the inconvenience. After speaking with our service team, it sounds like the scope of your request was misunderstood on our side. We will use this experience as an opportunity to improve our processes. If you are ever willing to give us a second chance, please do not hesitate to reach out to me directly. All the best, Stephen Gabbara General Manager 248-215-5102
Fast competent smooth They were very helpful and
Fast competent smooth They were very helpful and knowledgeable about my transmission problem and got it fixed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you found our service on your Ford F-150 fast, competent, and seamless means a lot to our service department. Our team is pleased we could effectively resolve your transmission issue.
I had a great experience at Szott Ford.
I had a great experience at Szott Ford. The staff was friendly, professional, and made the process quick and easy. Everything was handled efficiently, and my vehicle was ready when promised. I would definitely recommend this dealership for their excellent customer service and quality work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient, friendly service is at the heart of how our service department operates. We’re glad your Ford Focus was ready when promised and that our staff made the process seamless. Knowing you’d recommend our dealership for our professionalism and quality work means a lot to our team.
Jani was excellent with communicating with me.
Jani was excellent with communicating with me. We were thrilled at the home delivery that was the day after we said yes.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our team enjoyed coordinating your used Ford F-150 purchase and arranging next-day home delivery. Knowing that Jani kept you informed and that the quick delivery thrilled you means a lot to our team.