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Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 8:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 5:30 PM
Wed 8:30 AM - 5:30 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 5:30 PM
Sat 8:30 AM - 1:00 PM
Sun Closed
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 8:00 PM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Inventory

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Reviews

3.3
331 lifetime reviews.
  • Bad experience

    Decent parts. Nice facility. Awful service. To preface, I work second shift so it's hard coordinating times that work for picking up vehicles. ...

    Dealer Response

    Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Please give us a call at (616) 396-2361 and we wil...


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    Decent parts. Nice facility. Awful service. To preface, I work second shift so it's hard coordinating times that work for picking up vehicles. I needed an oil change, check engine light diagnostic, and right front wheel bearing inspection. Took it in on Wednesday morning. Said they would call by 5. Never called. Called the next morning at 10 saying I needed a $1000 cat converter and a $500 bearing replacement. I opted out of the converter. They actually were able to do the bearing decently fast. They called late in the day (while I was at work) Thursday so my wife went and paid the $700 (extra 200 for oil change and diagnostics) and picked up my keys. When I got off from work (11PM) to pick up my car the battery is dead. So Friday morning I have to drop my keys off again, and have them "diagnose" the issue. The problem was the tech left my lights on. Another 2 hours later I'm good to go. Never apologized. Never offered to compensate my inconvenience of giving up most of my morning (again I work second shift, so getting up at 8 am to drop off keys is really early). I have had some electrical issues since then but will not be taking it back. In my limited experience with costumer service, literally making their car temporarily unusable is unacceptable.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Please give us a call at (616) 396-2361 and we will do our best to make this better. We hope to hear from you soon.


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  • Body Shop

    Quality repair using genuine Ford parts. Great service and wonderful staff. Thanks, Smokey & staff//111


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    Quality repair using genuine Ford parts. Great service and wonderful staff. Thanks, Smokey & staff//111

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change and body work

    I brought my escape in for repairs from someone smashing their car door into mine, Smokey was very kind and helpful. Then I asked if I could get a...


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    I brought my escape in for repairs from someone smashing their car door into mine, Smokey was very kind and helpful. Then I asked if I could get an oil change before I picked it up, and he went to service and they did that for me before I picked it up. Very courteous and very timely.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since November 2015

Why Buy from Barber Ford:

Ford makes modern vehicles that leaves drivers feeling relaxed, powerful and in control! Why shouldn't your Ford Dealership experience be any different? At our all newly remodeled state of the art dealership located in Holland Michigan we don't think it should be, we do our best to provide a friendly atmosphere to our customers. Whether you're looking for a new or Certified Pre Owned Ford or you need routine service or simply have questions about financing, Barber Ford is Here For you.

"Barber Fords Brand Promise is We know cars and Trucks!"