DeLacy Ford

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3.9
(345 reviews)
Visit DeLacy Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–7:00pm
Tuesday 7:00am–7:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–6:00pm
Thursday 7:00am–7:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–6:00pm
Saturday 8:00am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
New (716) 324-3561 (716) 324-3561
Used (716) 324-3557 (716) 324-3557
Service (716) 324-3589 (716) 324-3589

Inventory

See all 149 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2021.
Our family owned business is celebrating 70 years of serving Western NY's automotive needs. Think of DeLacy 'first for Ford. SHOP INDOORS!! Call ahead and have your selection pulled inside prior to your arrival. Or check out our recently remodeled service department which is professionally managed and open extended hours to accommodate our customers' busy schedules.
DeLacy "first for" Ford - We put taking care of you and your Ford first and foremost.

Service center

Phone number (716) 324-3589

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.9
(345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Good salesperson, very helpful. Not satisfied with the...

Good salesperson, very helpful. Not satisfied with the car I bought. Hidden issues were found.

5.0

New Vehicle

Vicki was most helpful in my search for a new vehicle. Her experience and knowledge made it easy for me to pick and purchase the the vehicle of my choice. I highly recommend her to anyone wanting to purchase a new or used car…you will not be disappointed!!!

Dealer response

Hello Agnes, we're glad to hear you found Vicki so knowledgeable and helpful! Thank you for choosing DeLacy Ford and we hope to see you again.

5.0

Very helpful, super serviceable, great...

Very helpful, super serviceable, great atmosphere...willing to go the extra mile for the costumer!! I very very strongly recommend this place. They got me a great vehicle for a very reasonable price

1.0

Ripoff

Do not buy a car from these people. My daughter saved for years to buy a used car and 2 months later the control arm broke and they refused to fix saying it doesn’t fall under the lemon law and I bought the car as is. Not there problem. After them having the car for 4 days. Rude staff. Doesn’t return calls. Doesn’t care about doing the right thing all about the money. My daughter is crushed over this They could care less. Stay away. Calling corporate office all well. Just horrible people

4.7

Amazing Salesman! Finance guy...not so much

My Wife and I stopped at Delacy while on a used car search. We went to a few other dealerships, Delacy just happened to be on our way home. We decided to stop in and look at explorers, however she found a Jeep Wrangler on the lot she fell in love with. We went inside, and stood around for about 10 min for someone to acknowledge our existence. (In their defense, they seemed super busy). A man eventually asked if we were being taken care of, and directed us over to an available salesman. The Salesman, Kevin was awesome. Hands down best experience I have ever had with a car salesman. Kevin offered up a test drive and had a no pressure attitude. We returned from our test drive and decided quickly, we wanted the Jeep. Kevin was straightforward with us, even admitted he is not a Jeep expert (we figured, its a Ford Dealership after all) and helped every way he could to answer questions we had. Initially their finance company could not come close to our credit union interest rate, so we decided to wait for our credit union to process the application. Much to our disappointment, the credit union took FOREVER to process the loan. After a few days, we gave up hope on the credit union, and we were NOT going to pay the interest rate Delacy gave us. Kevin remained in contact with us the entire time, just checking on if he was going to put the vehicle back on the lot or not. He was understanding, and tried helping with alternatives. Kevin called us back a few days in and said they could match our interest rate, with slightly different terms. These terms worked for us and we went in to do the paperwork. Kevin was awesome, he had everything handled for us ahead of time and the vehicle out waiting for us. We filled out the paperwork, then........we had to talk to the finance guy. I wish I remember this guys name from finance. As there was some research I did after the fact I would love to throw back at him and call him out on his lies. We did the finance paperwork without a hitch, then came the "extended warranty" speech. I've fallen victim to these stupid warranty schemes before, and was not about to deal with that again. He pitched an approximately $3500 extended warranty to us, covering 3 years, 36000 miles. My wife and I respectfully declined -- Then the pushy garbage came out. He asked us If we knew how much a new engine was for the jeep. (of course I didnt know off the top of my head) We told him no, he claimed a new engine was $8500. (its not, Its more like $4500 for a brand new engine, plus labor i guess) He got NASTY about us refusing the warranty. He continued with the "I just dont understand why you wouldnt want to protect your investment" nonsense. I told him the powertrain warranty still covered another 2 years and 20,000 miles or so. He told me no, that warranty is no good. THE LIE DETECTOR DETERMINED THAT WAS A LIE. It most certainly was still good. So his engine speech was just a bunch of junk trying to sell us a warranty which the dealership would get a nice chunk of change for selling. We were persistent, and refused again. His attitude continued to get meaner, to the point we would've walked out if they didn't already have her car and everything transferred over. He eventually gave up on his nonsense. Kevin came back over to give us the keys and walk us out to our new to us vehicle. He congratulated us, and made sure we were good to go. The angry finance guy really ticked me off, and made my Wife super uncomfortable. Buyer beware of the pushy angry finance guy and his shady warranty sales. Rest easy with the Sales team though, they all seemed to be great people. Kevin even followed up with us a few hours after we took delivery to make sure everything was going good. This guy was top-notch. Overall, the Experience at Delacy was great, although I think the Finance guy should be a little more truthful and less angry when he doesn't get his way. Maybe he needed a hug or something. Who knows?

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!

5.0

Ford Explorer!

Great experience. Made car buying super easy. Kevin was and amazing salesman. Very straight forward and no run around.

Dealer response

Ann, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

2.3

max6x6@verizon.net

Ok but no follow up after sale . Empty promises .

1.2

Service is terrible I was sold and women like her the...

Service is terrible I was sold and women like her the very first day I left out the parking lot the car engine light came on I had to have spark plugs replaced the battery replaced they had to take it to the jeep dealer to be reprogrammed as well and now the car has shut off in my three-year-old daughter and I had to walk tonight in the cold to find someone to help us to push the car out of the street also we were on the expressway the car turned off and I almost got rear ended with my daughter in the car because the car keeps shutting off and the only thing the leasee is saying is bring the car out to us will take a look at it but this is the last time because you don’t have an extended warranty nothing that was that has happened would have been covered under warranty anyways I came to them looking for a reliable car and we need to get around and not have to worry about anything I understand normal wear and tear does happen with the car but I feel like I have been receiving poor service I contacted the manager the head manager and also the service department have said they had sent out messages to the managers to give me a return phone call back I’ve been calling calling calling calling than the manager finally called me back told me that they will see if they could do to get me in another car so I would no longer have this problem I get there the narrative switched up and I feel like I haven’t been accommodating any kind of way at all now tonight the car is not only stopped but it was smoking as well that is on safe environment in an unsafe playFor my daughter to be and I will not put her in harms way I no longer want this truck I would love to be compensated in some kind away so I can take my money elsewhere and purchase a reliable vehicle for my daughter and I and not have to worry about anything because this is unsafe conditions that should be the least of my worries will just purchase in a car in June

1.4

Service after the sale was non existent. At pick up, the...

Service after the sale was non existent. At pick up, the car was not detailed, as promised. Some jr. salesman sped through the cabin tour and was rather rude. There was no front license plate bracket, and had to ordered. I would imagine the salesman should have attended to that detail.The price lured us in but that is where it ended. I will never do business with them again!

5.0

Deborah

Except for the interest rate on the loan being inaccurate, the process went smoothly.

See all 345 reviews