DeLacy Ford

4.5
(205 reviews)
Visit DeLacy Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 9:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–9:00pm 7:30am–9:00pm
Wednesday 9:00am–9:00pm 7:30am–9:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday 10:30am–4:30pm Closed
New (716) 324-3561 (716) 324-3561
Used (716) 324-3557 (716) 324-3557
Service (716) 324-3589 (716) 324-3589

Inventory

See all 96 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2021.
Our family owned business is celebrating 70 years of serving Western, NY's automotive needs. Think of DeLacy 'first for Ford. SHOP INDOORS!! Call ahead and have your selection pulled inside, prior to your arrival. Or check out our recently remodeled service department, which is professionally managed and open extended hours to accommodate our customers' busy schedules.
DeLacy "first for" Ford - We put taking care of you and your Ford first and foremost.

Service center

Phone number (716) 324-3589

Service hours

Monday
7:30am–9:00pm
Tuesday
7:30am–9:00pm
Wednesday
7:30am–9:00pm
Thursday
7:30am–9:00pm
Friday
7:30am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

4.5
(205 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

1.0

Ripoff

Do not buy a car from these people. My daughter saved for years to buy a used car and 2 months later the control arm broke and they refused to fix saying it doesn’t fall under the lemon law and I bought the car as is. Not there problem. After them having the car for 4 days. Rude staff. Doesn’t return calls. Doesn’t care about doing the right thing all about the money. My daughter is crushed over this They could care less. Stay away. Calling corporate office all well. Just horrible people

4.7

Amazing Salesman! Finance guy...not so much

My Wife and I stopped at Delacy while on a used car search. We went to a few other dealerships, Delacy just happened to be on our way home. We decided to stop in and look at explorers, however she found a Jeep Wrangler on the lot she fell in love with. We went inside, and stood around for about 10 min for someone to acknowledge our existence. (In their defense, they seemed super busy). A man eventually asked if we were being taken care of, and directed us over to an available salesman. The Salesman, Kevin was awesome. Hands down best experience I have ever had with a car salesman. Kevin offered up a test drive and had a no pressure attitude. We returned from our test drive and decided quickly, we wanted the Jeep. Kevin was straightforward with us, even admitted he is not a Jeep expert (we figured, its a Ford Dealership after all) and helped every way he could to answer questions we had. Initially their finance company could not come close to our credit union interest rate, so we decided to wait for our credit union to process the application. Much to our disappointment, the credit union took FOREVER to process the loan. After a few days, we gave up hope on the credit union, and we were NOT going to pay the interest rate Delacy gave us. Kevin remained in contact with us the entire time, just checking on if he was going to put the vehicle back on the lot or not. He was understanding, and tried helping with alternatives. Kevin called us back a few days in and said they could match our interest rate, with slightly different terms. These terms worked for us and we went in to do the paperwork. Kevin was awesome, he had everything handled for us ahead of time and the vehicle out waiting for us. We filled out the paperwork, then........we had to talk to the finance guy. I wish I remember this guys name from finance. As there was some research I did after the fact I would love to throw back at him and call him out on his lies. We did the finance paperwork without a hitch, then came the "extended warranty" speech. I've fallen victim to these stupid warranty schemes before, and was not about to deal with that again. He pitched an approximately $3500 extended warranty to us, covering 3 years, 36000 miles. My wife and I respectfully declined -- Then the pushy garbage came out. He asked us If we knew how much a new engine was for the jeep. (of course I didnt know off the top of my head) We told him no, he claimed a new engine was $8500. (its not, Its more like $4500 for a brand new engine, plus labor i guess) He got NASTY about us refusing the warranty. He continued with the "I just dont understand why you wouldnt want to protect your investment" nonsense. I told him the powertrain warranty still covered another 2 years and 20,000 miles or so. He told me no, that warranty is no good. THE LIE DETECTOR DETERMINED THAT WAS A LIE. It most certainly was still good. So his engine speech was just a bunch of junk trying to sell us a warranty which the dealership would get a nice chunk of change for selling. We were persistent, and refused again. His attitude continued to get meaner, to the point we would've walked out if they didn't already have her car and everything transferred over. He eventually gave up on his nonsense. Kevin came back over to give us the keys and walk us out to our new to us vehicle. He congratulated us, and made sure we were good to go. The angry finance guy really ticked me off, and made my Wife super uncomfortable. Buyer beware of the pushy angry finance guy and his shady warranty sales. Rest easy with the Sales team though, they all seemed to be great people. Kevin even followed up with us a few hours after we took delivery to make sure everything was going good. This guy was top-notch. Overall, the Experience at Delacy was great, although I think the Finance guy should be a little more truthful and less angry when he doesn't get his way. Maybe he needed a hug or something. Who knows?

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!

5.0

Ford Explorer!

Great experience. Made car buying super easy. Kevin was and amazing salesman. Very straight forward and no run around.

Dealer response

Ann, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

2.3

max6x6@verizon.net

Ok but no follow up after sale . Empty promises .

5.0

Deborah

Except for the interest rate on the loan being inaccurate, the process went smoothly.

1.0

RIPPED OFF

Ripped off for over $7000.00 Clyde the sales man from xxxx ,The WORLD'S WORST! !!! . He didn't tell me the hole deal and cost me a lot I wood not tell anyone to Go here , GO Anywhere But here !!!!!

Dealer response

Patrick, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (716) 668-1200 and we will do our best to make this better. We hope to hear from you soon.

1.0

Fair price...nothing else.

I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get what was promised at the point of sale and now six months after the sale I am still waiting for my registration. I was promised an install on an item that was not included on the vehicle and the called to tell me it was in. It was sold with installation so I went there to have it installed and they refused. The told me I had to schedule it in. After the sale, my sales man would not even take my calls. I wish I kept shopping because I know I could have found a better deal at a better dealership.

Dealer response

Joem, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We take our customers? comments seriously so we hope that you?ll give us a call at (716) 668-1200 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

1.0

Don't waste your time

Went here to see a 2013 ford escape titanium they had for sale on Friday August 16th but used car manager took it home. Instead of having him or her bring it back for us to see it our salesman Kevin tells us he will call us Saturday morning August 17th to let us know what time vehicle will be there . Well he calls us at 8:45 am and tells us vehicle will be there by 11:30 am we say great we are really interested. So we are headed to dealership when Kevin calls at 10:30 am and says its sold . Funny how a vehicle sold when it was supposed to be there at 11:30 am so my husband goes there and they say well you should of put deposit down. Really vehicle wasn't there when we came in there on friday. This dealership is unprofessional and will never purchase a vehicle from them if this is how they treat there customers. I am tell all my friends and family and posting all over social media.

Dealer response

June, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (716) 668-1200 and we will do our best to make this better. We hope to hear from you soon.

5.0

new ecosport

todd slade is an amazing guy to work with. super friendly, funny, and honest. he worked very hard and efficiently. i highly recommend him for sure

2.0

not a great experience

We found a used car we liked. during the process we pointed out things that needed to be taken care of. Our salesman of course said no problem and made promises that we had to fight to get done. the purchase process where we were directed to sign on the dotted line... turns out we were directed to sign the wrong line. We needed to come back and sign again. Then contacted we had to come in to sign again, the excuse .. The Bank lost the paperwork. Oh and I am having a hard time getting them to call me back about the temporary registration that has expired. Three calls today no call backs. To do this again we wouldn't.

Read all 205 reviews