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Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 10:30 AM - 4:30 PM
Mon 7:30 AM - 9:00 PM
Tue 7:30 AM - 9:00 PM
Wed 7:30 AM - 9:00 PM
Thu 7:30 AM - 9:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:00 AM - 5:00 PM
Sun Closed
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Reviews

4.3
84 lifetime reviews.
  • Great experience

    Everyone was friendly and helpful. I would definitely recommend this dealership to others. I most defiantly will be going back when I need a new car.


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    Everyone was friendly and helpful. I would definitely recommend this dealership to others. I most defiantly will be going back when I need a new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No good

    The salesman seemed too busy to work with me. Treated me like I couldn't afford the van. I had to bring the ban in due to no heat coming out of t...


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    The salesman seemed too busy to work with me. Treated me like I couldn't afford the van. I had to bring the ban in due to no heat coming out of the passenger side. They kept the van for two days. When I got it back no one told me what the problem was or what they did to fix it. The van was very dirty inside and I now have pry marks on my dashboard. Still, the problems remains of no heat from passenger side unless I use the recirculated air. We all know you can't use recirculated air to defrost windows!!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2013 Chev Tahoe

    I thought the sales process went well. The Salesman was respectful, certious and helpful. The front wheels needed balancing and the problem was im...


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    I thought the sales process went well. The Salesman was respectful, certious and helpful. The front wheels needed balancing and the problem was immediately addressed and eliminated. I'm not sure if I would have gotten the floor mats from him if I hadn't bugged him with numerous texts and phone calls. I'm not happy that they wouldn't cover the cost of repairing the leaking rear refrigerant line given the problem occurred well within the warranty time frame (less than 3000 miles and less than 60 days from time of purchase). Their position it wasn't covered in the warranty. However, they were willing to repair it at their cost. Given that I live 75 miles away their service rep became extremely parochial in his rational that it wasn't worth the hassle he wanted me to go through. I wouldn't recommend this dealer to an out of town purchase like mine. Other than that, yes I would recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2006

Our family owned business is celebrating 70 years of serving Western, NY's automotive needs. Think of DeLacy 'first for Ford. SHOP INDOORS!! Call ahead and have your selection pulled inside, prior to your arrival. Or check out our recently remodeled service department, which is professionally managed and open extended hours to accommodate our customers' busy schedules.

"DeLacy "first for" Ford - We put taking care of you and your Ford first and foremost."