DeLacy Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
200 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 8, 2020

    Ripped off for over $7000.00 Clyde the sales man from xxxx ,The WORLD'S WORST! !!! . He didn't tell me the hole deal and cost me a lot I wood not tell... anyone to Go here , GO Anywhere But here !!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Patrick, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from ...us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (716) 668-1200 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    December 20, 2019

    I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get what... was promised at the point of sale and now six months after the sale I am still waiting for my registration. I was promised an install on an item that was not included on the vehicle and the called to tell me it was in. It was sold with installation so I went there to have it installed and they refused. The told me I had to schedule it in. After the sale, my sales man would not even take my calls. I wish I kept shopping because I know I could have found a better deal at a better dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joem, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to ...hear that you did not. We take our customers? comments seriously so we hope that you?ll give us a call at (716) 668-1200 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • September 23, 2018

    Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all... around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 17, 2019

    Went here to see a 2013 ford escape titanium they had for sale on Friday August 16th but used car manager took it home. Instead of having him or her bring... it back for us to see it our salesman Kevin tells us he will call us Saturday morning August 17th to let us know what time vehicle will be there . Well he calls us at 8:45 am and tells us vehicle will be there by 11:30 am we say great we are really interested. So we are headed to dealership when Kevin calls at 10:30 am and says its sold . Funny how a vehicle sold when it was supposed to be there at 11:30 am so my husband goes there and they say well you should of put deposit down. Really vehicle wasn't there when we came in there on friday. This dealership is unprofessional and will never purchase a vehicle from them if this is how they treat there customers. I am tell all my friends and family and posting all over social media.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    June, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us ...and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (716) 668-1200 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    February 21, 2019

    todd slade is an amazing guy to work with. super friendly, funny, and honest. he worked very hard and efficiently. i highly recommend him for sure

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    December 6, 2018

    We found a used car we liked. during the process we pointed out things that needed to be taken care of. Our salesman of course said no problem and made... promises that we had to fight to get done. the purchase process where we were directed to sign on the dotted line... turns out we were directed to sign the wrong line. We needed to come back and sign again. Then contacted we had to come in to sign again, the excuse .. The Bank lost the paperwork. Oh and I am having a hard time getting them to call me back about the temporary registration that has expired. Three calls today no call backs. To do this again we wouldn't.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    November 13, 2018

    2 times I went in for scheduled repairs or service. 2 plus hours for an oil change and 1 complete day for a recall that they said would be done mid afternoon... not 9 pm. Very slow and Tom the service writer sounded like he didn't even care about my concerns. I leased my truck and my girlfriend was going to look at escapes for a lease but I'll take her to another dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bob, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give us ...a call at (716) 668-1200 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    October 21, 2018

    Brought my F-150 for inspection. Appointment was for 11:45, dropped it off at 8AM & did not hear from them all day. Went back at 4PM and was told they... were just finishing up & had to wait ( thought it odd that I saw it in the back lot). Then I made an appointment for my 85,000 mile service, called to inquire as to the time of the appointment since I did not receive an email confirmation. I was told that my appointment was for the following week & someone would call me regarding the time (computer was slow & couldn’t provide it at that moment). I did not hear from anyone, called on the “appointment day” & was told I did not have an appointment! I have purchased several cars from DeLacey but have lost faith in the dealership. I’m looking at West Herr or Basil for a reliable service department.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    August 20, 2018

    This is the worst service dept. possible. Went there one year after I bought the truck, terrible. They said I didn't have appt and made me wait hours just... for an oil change. Swore I'd never come back. 4 yrs later had to have the truck towed because it wouldn't start. They let the truck sit there for 5 days without even looking at it. Ended up getting the truck towed elsewhere at my own expense to be fixed. Would never go back there and tell all my friends and relatives to go anywhere else but Delacy to buy or get service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Frank, we are so disappointed to learn of this situation you have described. Please contact us at (716) 668-1200 at your convenience so that we can un...derstand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 4.0 out of 5
    August 12, 2018

    The service dept. forgot to put my next oil change mileage sticker on the windshield. It always seems I get a bunch of service coupons via email, right... after I have service done to my car, not before the service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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