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DeLacy Ford

(395 reviews)
Visit DeLacy Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed

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New (877) 460-4315 (877) 460-4315
Used (877) 428-4323 (877) 428-4323
Service (877) 242-8585 (877) 242-8585

Inventory

See all 155 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2024.
For over 75 years we are proud to service Buffalo and Western NY and meet your service, collision, new car sales and used car sales needs! Offering stock or custom ordered vehicles, electric vehicles, diesel trucks, maintenance and repair work and a low price tire guarantee. Call ahead and have your selection pulled inside prior to your arrival. Or check out our recently remodeled service department which is professionally managed and open extended hours to accommodate our customers' busy schedules.
DeLacy "first for" Ford - We put taking care of you and your Ford first and foremost.

Service center

Phone number (877) 242-8585

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(395 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DeLacy Ford from DealerRater.

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Great experience purchasing our new vehicle Thank you Ken and Delacy Ford dealer ,everything went went well and we drove home in our new vehicle highly recommended.

Great experience purchasing our new vehicle Thank you Ken and Delacy Ford dealer ,everything went went well and we drove home in our new vehicle highly recommended.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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My wife and I are pleased with your sales staff. Everything thing discussed came to fruition and we (to date) are happy with Maverick. Sincerely Rich Boxhorn

My wife and I are pleased with your sales staff. Everything thing discussed came to fruition and we (to date) are happy with Maverick. Sincerely Rich Boxhorn

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Todd Slade was the best salesman I ever worked with. Also Delacy Ford has the best quickest service department I have ever worked with.

Todd Slade was the best salesman I ever worked with. Also Delacy Ford has the best quickest service department I have ever worked with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I was very pleased with my service. Kristina was very friendly and informative. I highly recommend the dealership.

I was very pleased with my service. Kristina was very friendly and informative. I highly recommend the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The service is incredible Todd is very helpful in finding the right vehicle for you along with great prices

The service is incredible Todd is very helpful in finding the right vehicle for you along with great prices

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Vickie B was excellent! No pressure, very easy to work with, extremely knowledgeable about my vehicle as well as the financing/leasing. A pleasure to work with start to finish.

Vickie B was excellent! No pressure, very easy to work with, extremely knowledgeable about my vehicle as well as the financing/leasing. A pleasure to work with start to finish.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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We were interested in trading our vehicles and Victoria made it an easy decision for us. She was very pleasant and comfortable to work with!!

We were interested in trading our vehicles and Victoria made it an easy decision for us. She was very pleasant and comfortable to work with!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Gave me an okay deal, little flexibility on sales price. Would not price match extended warranty with another ford dealer for a third of the price. Originally no spare key but salesman Ryan was able to procure one for me at no cost. Unable to get floor mats for me. Waited for nearly 2 hours as their “system was down” on pick up day. Overall easy experience however.

Gave me an okay deal, little flexibility on sales price. Would not price match extended warranty with another ford dealer for a third of the price. Originally no spare key but salesman Ryan was able to procure one for me at no cost. Unable to get floor mats for me. Waited for nearly 2 hours as their “system was down” on pick up day. Overall easy experience however.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Gave me an okay deal, little flexibility on sales price. Would not price match extended warranty with another ford dealer for a third of the price. Originally no spare key but salesman Ryan was able to procure one for me at no cost. Unable to get floor mats for me. Waited for nearly 2 hours as their “system was down” on pick up day. Overall easy experience however.

Gave me an okay deal, little flexibility on sales price. Would not price match extended warranty with another ford dealer for a third of the price. Originally no spare key but salesman Ryan was able to procure one for me at no cost. Unable to get floor mats for me. Waited for nearly 2 hours as their “system was down” on pick up day. Overall easy experience however.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Everyone worked as a team and put my needs first. I felt very comfortable through the whole process of purchasing a vehicle and getting exactly what wanted. Keegan and his tesm are awesome!!

Everyone worked as a team and put my needs first. I felt very comfortable through the whole process of purchasing a vehicle and getting exactly what wanted. Keegan and his tesm are awesome!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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